Zoom Reviews

We use Zoom to have weekly team meetings. These are informal meetings for a software development group.

The most valuable feature is the screen recording.

Zoom should provide online storage where we can send and share documents with people in our meeting.

Zoom is not totally free, which is one of the reasons that I don't choose to use it.

I found it very confusing to set up a meeting.

I was only able to host meetings that were 40 minutes long, which was not enough time. That duration was not long enough for the topics that we needed to cover.

I would like to see a chat function for messaging outside of video conferencing.

Privacy needs to be improved because when you download a meeting transcript after it is complete, even the private chat of other users is visible.

I have been using Zoom for about four months.

Zoom is stable for video but I have had trouble with hearing the voice. This could have been related to my network.

Our meetings normally have 12 users.

I have never contacted technical support. If I have a problem then I just switch software, rather than spend the time speaking with support.

I have now switched to using WeChat instead of Zoom for most things, other than my weekly team meetings. First, WeChat is totally free. Also, with the enterprise version, we are able to share documents while we're sharing screens. It has quite a bit of storage that we can use to upload material.

Most of the students in my school have WeChat and when we have a meeting, a notification is sent. It's quite convenient. WeChat is better designed for Chinese users and it takes their habits into account.

WeChat has a scheduling feature where people can see my calendar, which is very important for setting up meetings.

The cost of Zoom has led me to use WeChat, instead.

I would rate this solution a seven out of ten.

We are using Zoom for virtual meetings.

The most valuable feature is video conferencing. 

The security needs to be enhanced. A third-party security audit needs to be completed, and the privacy clauses in their contracts need to be changed.

Zoom is an immature product that is not yet stable.

 We have only been using Zoom for a short time.

Zoom is not a stable product. Rather, it is an immature product.

This solution can be scalable but I have not used it for a huge audience so I am not sure.

We are also using Skype for Business for our virtual meetings. Because of issues that we have discovered in Zoom, we have limited our usage of it in the company.

The reason we are using Zoom is that Skype for Business is not installed on all of our employee accounts. In the future, we will only be using Skype for Business.

Zoom is available with an open license that can support meetings of up to 40 minutes.

This solution works for video conferencing but it needs improvement in terms of privacy and security.

I would rate this solution a six out of ten.

I use Zoom for internal meetings.

The most valuable feature is stability. Compared to any other platform, Zoom has been very stable for meetings and conference calls.

Zoom can be used for video calls where you are sharing the screens and giving control to the other participants, which is something that I really like about it.

This tool is not complicated and simple to use.

I would like to see support for transferring files. Sometimes we discuss things in a meeting and once the meeting ends, I would like to be able to consult my electronic notes and then send a file later on. This happens when I am not in the office when a meeting takes place and I would like to send a file to one or more of the participants later on in the day.

If the web conference is a training session then it would be helpful if the instructor could send materials to the other participants in the meeting.

I have been using Zoom for almost a year.

The stability is great. As we scale up in terms of meeting size, it keeps its reliability. 

We have not had very large meetings yet, but with respect to scalability, our meetings with between 10 and 20 people have been great. There were no issues and everyone was able to speak.

We have not had to contact technical support. Also, I have seen a lot of training links sent out from Zoom to help people learn how to use it. I don't think that there should be many issues on the technical side.

I have used other products but the stability and reliability of Zoom keep it on top of them.

Skype for Business is one solution that I have used, and I would say that Zoom is far superior to it. Specifically, when it comes to reliability, but also ease of use and scalability. I don't know if Skype for Business breaks at a certain point, but the quality of calls is reduced as more participants join the meeting. In fact, from what I can tell, meeting quality is generally lesser in Skype for Business. Screen sharing is also more convenient in Zoom.

In the basic version, there is a 40-minute time limit on group meetings. This is something that I like and I don't think that it should change.

I would rate this solution a nine out of ten.

We needed a solution where we could do presentations and have video discussions, and be seamlessly integrated with my Google Calendar. We can have video discussions with customers where we can showcase our solutions.

Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55 people and it was easy, with no issues.

The most valuable feature is the compatibility with most browsers and multiple devices.

It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.

It is very quick to get a meeting started.

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India.

Technical support is in need of improvement.

Better integration with our service desk, helpdesk, and product management applications is something that they need to focus on. Ideally, Zoom would be a single app for not just video conferencing but also in-house messaging, in conjunction with the service desk tools, to field requests as we do in Slack.

I have been using Zoom for two years.

In my experience, Zoom has been stable. I have not had an instance where Zoom has crashed. At this point, we are using Zoom once or twice per day.

I am not sure about scalability. I think that there are different plans.

We have a user base of 1,000 but we have not had calls with greater than 80 people at once. With 80 people, it was fine.

The support is something that we are not fully satisfied with, and it can get better.

They need to focus on localized support.

We have used Slack in the past.

The licensing is based on the size of the team.

We evaluated multiple options and found that Zoom is the easiest one to use.

My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than that, one should really look around. The product is positioned for conferencing as opposed to messaging.

Overall, this is a good web conferencing solution but I would like to see messaging capability, localized numbers for India, and localized support as well. I also want to see better integration with business applications.

I would rate this solution an eight out of ten.

Some of our clients use Zoom for video conferencing, so we use it to have meetings with them.

The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.

The conference call meeting is a good feature.

I get quick access and the performance is good.

The quality is good and video meetings are very clear.

I would like to be able to have multiple users open and collaborate on a document at the same time.

We have been using Zoom for two years.

Zoom is a stable solution, which is why we're using it.

This solution is scalable.

I would rate the technical support an eight or nine out of ten.

Most of the time, we use Microsoft Teams for our meetings. Our choice of video conferencing or virtual meeting software depends on what the client is using.

With some of the other products that we have used, we have experienced poor quality and lost connections. I don't think that it is related to our network because when I switch to Zoom, it works fine.

Overall, Zoom is a good product and I recommend that people use it.

I would rate this solution a nine out of ten.

Our primary use case is for our engineers who spend some of their time working remotely. For now we have four people in the company using the solution but we're in the process of encouraging use of the solution for our customers who need support so they will no longer need to go to customer sites. The main reason is that when it gets to the level of engineering, we need to dedicate a particular team to do the remote support and they need to work on something which can be used easily at any time. I'm an enterprise engineer and we're a customer of Zoom. 

The valuable feature of Zoom is that it's easy to setup and is very user friendly. It allows for both support and communication at the same time.

The only limitation is that when you're sharing your screen, it's only dedicated to one particular window, not multiple windows, as opposed to Teamviewer where you can have the entire environment and access the laptop rather than sharing a window. 

I've used the solution for 18 months.

I find it more stable than other products such as AnyDesk or Teamviewer.

It's a scalable solution. 

I haven't needed technical support because it was easy for me to navigate through and find what I was looking for. It is self-explanatory. If you want a meeting, you look for a meeting. If you want support, you go for support and it's open, transparent.

Initial setup is very straightforward.

It's important to create an awareness of the product and its uses to customers because most customers over here don't understand what Zoom is. This is not only for meetings but for our technical support. It saves us so much time not having to travel great distances. 

It's straightforward and very easy to implement. It doesn't need any dedicated process to install or to configure. All you need is just an email account or a Facebook account and you're good to go.

I would rate this product a nine out of 10. 

We use this solution for web conferencing and virtual meetings.

The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.

This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.

One of the biggest features of Zoom is its stability.

In the future, I would like to see remote access control for other computers.

Administrators need a lot of training.

We have been using Zoom for almost seven months.

Zoom is very stable and in fact, this is one of its biggest features. At this time, we are using it on a daily basis.

Scalability depends on the user. If you want to use it on a wide range then you have to get training as an administrator so that you can handle it. I would say that it is scalable but you have to know how to do so.

We have approximately 100 users.

We have not been in contact with technical support.

Prior to using Zoom, we used Skype and Webex. I also have experience with TeamViewer.

We switched because Zoom is more stable and Webex requires a good internet connection.

One advantage of TeamViewer is that you have remote access control of other computers.

The setup for an end-user is very easy but an administrator will need a lot of training. The deployment took us one day.

We set this solution up ourselves.

We did not evaluate other options before choosing Zoom.

My advice for anybody who is implementing this solution is to learn how to use it first, before hosting meetings. Otherwise, you will get hassled a lot from the users.

I would rate this solution a seven out of ten.

I use Zoom for video conferencing with my colleagues or with our partners.

The most valuable features are the quality, the number of people that you can have in a meeting, and the interface.

The interface makes it simple to use.

I would like to see a "raise hand" feature added to Zoom that gets the presenter's attention.

Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.

We have been using Zoom for a few years.

This is a stable solution. We use Zoom occasionally and not on a daily basis but we have not had any trouble with crashes or glitches.

We use the software with our partners to conduct webinars and we haven't had any trouble with scalability that I know of.

There are a lot of webinars that are transmitting in either Zoom or Webex but we normally use Zoom.

I would rate this solution a nine out of ten.