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Cisco TelePresence vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 2.9%, down from 4.4% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The configuration is a valuable."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"We have a dual screen option to enable video and content sharing."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"PresenterTrack cameras improve the meeting experience."
"The SpeakerTrack feature is the most valuable feature."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The ability to discuss and share training content would be the most valuable features of Zoom."
"No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting."
"There is a free version of the solution."
"There have been no stability issues or downtimes."
"The feature I really like is the summary provided by AI."
"Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore."
"I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
"The interface is good and integrates well."
 

Cons

"The price of Cisco TelePresence overall should be reduced."
"The calling features can be improved."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"Cisco TelePresence could improve its integration capabilities."
"The tool is expensive."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"In Zoom meetings, video quality is an area of concern where improvements are required."
"The product could use some more automation."
"Extra security would be a good added feature."
"The security needs to be improved."
"We are more inclined to work with Microsoft Teams."
"When the firewall is turned on, there have been issues with congestion that affects performance."
"Non-technical support should be improved, such as that involving invoicing."
"The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."
 

Pricing and Cost Advice

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"I will rate the tool's pricing an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The solution is affordable."
"I am making yearly payments. So, I am paying 250 USD a year."
"The pricing is reasonable."
"The tool's pricing is reasonable. I think we get discounts as an organization."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"The free version has a time limit, but paid subscriptions are available."
"I am using the free version, so I don't pay anything to use it."
"I use the free version of Zoom that is available for download."
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Top Industries

By visitors reading reviews
Government
14%
Performing Arts
10%
Financial Services Firm
8%
Computer Software Company
8%
University
16%
Educational Organization
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Cisco TelePresence vs. Zoom Workplace Business and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.