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Cisco TelePresence vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.0%, down from 4.4% compared to the previous year. The mindshare of Zoom Workplace Business is 15.3%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business15.3%
Cisco TelePresence3.0%
Other81.7%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"We have a dual screen option to enable video and content sharing."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"PresenterTrack cameras improve the meeting experience."
"The SpeakerTrack feature is the most valuable feature."
"It was stable. So, I would rate the stability a ten out of ten."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"The solution is easy to scale."
"Zoom is scalable, it can handle meetings with lots of delegates."
"The screen sharing capability is useful for teaching."
"This video conferencing product is easy to use."
"The most valuable feature is the screen recording."
"The solution is easy to navigate."
"The installation process is very simple."
"Zoom is quite easy to use and user-friendly."
 

Cons

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"The price of Cisco TelePresence overall should be reduced."
"The tool is expensive."
"Cisco TelePresence could improve its integration capabilities."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The calling features can be improved."
"One of the main concerns is the difficulty of using it on your mobile device."
"Zoom should improve aspects of its security."
"We have had some quality and lagging issues with video regardless of connection quality."
"In general, the price could be a little cheaper."
"They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."
"It is difficult to see and control whether you're muted or not, so the interface should be improved."
"They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
"Zoom is more expensive than others."
 

Pricing and Cost Advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"I will rate the tool's pricing an eight out of ten."
"The pricing is reasonable."
"We do not incur any licensing costs, as we use the free version."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"Has a paid account for multiple users as well as a free option."
"I use the free version of Zoom."
"I use Zoom's free version."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"The personal version is free. However, there are fees required to use the solution for business."
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Top Industries

By visitors reading reviews
Government
15%
Performing Arts
12%
Financial Services Firm
8%
Manufacturing Company
7%
Performing Arts
14%
University
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Cisco TelePresence vs. Zoom Workplace Business and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.