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TeamViewer Business vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
TeamViewer Business boosts efficiency by reducing travel and operational costs, though some users face functionality challenges.
Sentiment score
6.8
Zoom Workplace Business boosts efficiency and productivity with virtual meetings, easy deployment, and significant cost savings, enhancing ROI.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
IT NETWORK ENGINEER at KFUPM
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 1-10 employees
 

Customer Service

Sentiment score
7.5
TeamViewer Business offers responsive, knowledgeable support, though often unnecessary due to the software's simplicity and reliability.
Sentiment score
5.7
Zoom Workplace Business's responsive customer support is praised, though some prefer internal IT help and training resources improve self-reliance.
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.
Growth and Product Manager at Flash.co
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
 

Scalability Issues

Sentiment score
7.3
TeamViewer Business smoothly scales across environments, despite some management and cost concerns, supporting both small businesses and large enterprises.
Sentiment score
7.3
Zoom Workplace Business scales efficiently, handling large user loads reliably with adaptable licensing, ensuring smooth performance across organizations.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
The latency is good, the bandwidth is good, and both upscaling and downscaling work really well.
Growth and Product Manager at Flash.co
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
 

Stability Issues

Sentiment score
8.1
TeamViewer Business is praised for reliability, stability, strong customer support, and security, with few issues mainly from network conditions.
Sentiment score
7.9
Zoom Workplace Business is praised for stability, outperforming AnyDesk and TeamViewer, with most issues linked to user network conditions.
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
TeamViewer Business by far is the most stable because it just works.
IT Back Office Engineer (Cloud) at Digicall Group
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is definitely a stable solution.
Growth and Product Manager at Flash.co
 

Room For Improvement

TeamViewer Business needs better Linux and macOS support, improved sessions, UI, pricing, stability, security, and documentation enhancements.
Zoom Workplace Business users seek enhanced security, advanced features, better AI, improved integration, and more user-friendly, flexible solutions.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
Senior Enterprise Account Executive at a tech company with 1-10 employees
 

Setup Cost

TeamViewer Business offers a flexible licensing model with high pricing, justified for larger teams; promotions and discounts reduce costs.
Zoom Workplace Business provides flexible pricing, valued for cost-effectiveness and scalability, with both free and affordable paid options.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
ICT Technician at Thekwini TVET College
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
IT Back Office Engineer (Cloud) at Digicall Group
Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room.
Growth and Product Manager at Flash.co
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited
 

Valuable Features

TeamViewer Business excels in remote management with cross-platform support, advanced security, and seamless device connectivity, boosting productivity.
Zoom Workplace Business excels with seamless conferencing, integrations, and collaboration tools, enhancing hybrid work efficiency and remote participation.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited
 

Categories and Ranking

TeamViewer Business
Ranking in Virtual Meetings
3rd
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
100
Ranking in other categories
Remote Access (1st)
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Virtual Meetings category, the mindshare of TeamViewer Business is 4.9%, down from 7.3% compared to the previous year. The mindshare of Zoom Workplace Business is 10.8%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business10.8%
TeamViewer Business4.9%
Other84.3%
Virtual Meetings
 

Featured Reviews

JIMRALD ABASANTA - PeerSpot reviewer
IT NETWORK ENGINEER at KFUPM
Remote support has transformed my work and now saves time with fast, secure file transfers
What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.
Zaid bin junaid  - PeerSpot reviewer
Growth and Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
Performing Arts
16%
University
10%
Computer Software Company
8%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise32
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise102
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about TeamViewer Business vs. Zoom Workplace Business and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.