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Zoom Workplace Business pros and cons

4.2 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Zoom Workplace Business is praised for its exceptional ease of use, making it accessible for both technical and non-technical users.
Video and audio quality are highlighted as key strengths, with users appreciating the clarity and stability during meetings.
The ability to handle large numbers of participants without degradation in performance is highly valued.
Screen sharing and remote desktop control features are frequently mentioned as crucial for effective communication and collaboration.
Users appreciate the ability to connect and collaborate remotely, even in areas with less reliable internet, thanks to its robust infrastructure.

CONS

Zoom Workplace Business requires integration with Active Directory and has technical support issues.
Users face challenges with security, including lack of end-to-end encryption and advanced security features.
The platform has limitations in meeting duration for its free version, which impacts usability.
Zoom Workplace Business could benefit from improved file sharing and document collaboration capabilities.
Users experience difficulties in stability and connectivity, especially during large meetings.
 

Zoom Workplace Business Pros review quotes

DB
Jan 5, 2022
It's not a big deal to set up a meeting.
PraveenKambhampati - PeerSpot reviewer
Feb 15, 2022
The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose.
reviewer1343010 - PeerSpot reviewer
Dec 30, 2021
The solution is easy to set up.
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
MC
Oct 27, 2021
I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent.
IM
May 28, 2025
Zoom has positively impacted my organization because it's essential for communication.
OH
Oct 12, 2021
I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect.
RS
Jul 5, 2020
There are lots of great features available to every user.
reviewer1316499 - PeerSpot reviewer
Mar 29, 2024
The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. ..........I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.
Kallol Chaudhuri - PeerSpot reviewer
Apr 5, 2024
There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders.
reviewer1702650 - PeerSpot reviewer
Oct 28, 2021
The whiteboard capabilities are great.
 

Zoom Workplace Business Cons review quotes

DB
Jan 5, 2022
One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not.
PraveenKambhampati - PeerSpot reviewer
Feb 15, 2022
My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way.
reviewer1343010 - PeerSpot reviewer
Dec 30, 2021
It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now.
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
MC
Oct 27, 2021
One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person.
IM
May 28, 2025
Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice.
OH
Oct 12, 2021
Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department.
RS
Jul 5, 2020
How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal.
reviewer1316499 - PeerSpot reviewer
Mar 29, 2024
We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings.
Kallol Chaudhuri - PeerSpot reviewer
Apr 5, 2024
The video quality of the free version might not be as good as the enterprise edition.
reviewer1702650 - PeerSpot reviewer
Oct 28, 2021
They should remove any restriction of time.