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Polycom RealPresence Desktop vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Desktop
Ranking in Virtual Meetings
17th
Average Rating
7.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Desktop is 1.4%, down from 2.0% compared to the previous year. The mindshare of Zoom Workplace Business is 7.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.8%
Polycom RealPresence Desktop1.4%
Other90.8%
Virtual Meetings
 

Featured Reviews

NH
Network Technical Advisor at a government with 10,001+ employees
Regular use enables effective communication with room for improvement in interoperability
The most valuable part of the desktop is the ability to make voice and video calls. Without getting too technical or divulging too much due to the environment we are in, it allows us to further our reach, from a traditional video conferencing room. Scalability was easy. It was based on calls, not licenses.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ROI was phenomenal."
"It allows us to further our reach, from a traditional video conferencing room."
"The most valuable feature of this solution is its ease of use."
"Zoom is mobile-ready and easy to use."
"Zoom works very well and is very stable."
"The initial setup is very simple."
"Zoom's interface is nice and has good performance."
"It is very easy to use. The utilization of the network is very good."
"Zoom is a very light application, it uses the network efficiently and has many features like the ability to record meetings, chat, and collaborate, and the video conversation is very clear."
"The solution is really easy to install and configure, the product is very easy to use, it's an intuitive product and it has a lot of usability, which is very, very good."
 

Cons

"There probably needs to be an improvement in interoperability."
"There is probably room for improvement in interoperability."
"If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."
"In general, the price could be a little cheaper."
"We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations."
"Zoom should introduce AI features that allow you to understand a person's emotions."
"I would like to see an integration with Microsoft."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
"The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook."
 

Pricing and Cost Advice

Information not available
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"There are no licensing fees required."
"There are no licensing fees required."
"It is reasonable. It has a monthly license."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"There is a 40-minute time limit when you use the basic version, which is free."
"I am using the free version of Zoom."
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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
893,311 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
11%
Financial Services Firm
8%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise108
 

Questions from the Community

What needs improvement with Polycom RealPresence Desktop?
There is probably room for improvement in interoperability.
What is your primary use case for Polycom RealPresence Desktop?
We use the desktop. It was used in the same case. We use it with our partners.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other el...
 

Also Known As

RealPresence Desktop
No data available
 

Overview

 

Sample Customers

John Laing, China Daily, Lincoln Fire and Rescue, NATO Communications and Information Agency, NHS Home Dialysis, Silver Chain, South Carolina Department of Mental Health, nimed
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: April 2026.
893,311 professionals have used our research since 2012.