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Polycom RealPresence Desktop vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Desktop
Ranking in Virtual Meetings
16th
Average Rating
7.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Desktop is 1.7%, up from 1.6% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

NH
Regular use enables effective communication with room for improvement in interoperability
The most valuable part of the desktop is the ability to make voice and video calls. Without getting too technical or divulging too much due to the environment we are in, it allows us to further our reach, from a traditional video conferencing room. Scalability was easy. It was based on calls, not licenses.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to further our reach, from a traditional video conferencing room."
"The setup is rather simple and straightforward."
"It allows for both support and communication at the same time."
"I have been satisfied with the features and capability of Zoom."
"The solution is easy to set up."
"The most valuable features of Zoom are simplicity and reliability."
"I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
"The feature I really like is the summary provided by AI."
"The video and audio quality are very good."
 

Cons

"There is probably room for improvement in interoperability."
"The solution lacks security."
"The pricing could be improved."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
"Zoom can improve the user-friendliness of the management when you are doing a webinar."
"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
"The interface could be more user-friendly."
"Zoom lacks dashboards, more could be included."
"There must be an option to ask permission from the host to record the Zoom meeting."
 

Pricing and Cost Advice

Information not available
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"There is a yearly license for this solution. I would like it if they offered better prices."
"We do not incur any licensing costs, as we use the free version."
"The pricing is too high. The cost of the license could be cheaper."
"Licensing fees are paid on a yearly basis."
"I am using the free version of Zoom."
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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
864,155 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
16%
Educational Organization
12%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Polycom RealPresence Desktop?
There is probably room for improvement in interoperability.
What is your primary use case for Polycom RealPresence Desktop?
We use the desktop. It was used in the same case. We use it with our partners.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

RealPresence Desktop
No data available
 

Overview

 

Sample Customers

John Laing, China Daily, Lincoln Fire and Rescue, NATO Communications and Information Agency, NHS Home Dialysis, Silver Chain, South Carolina Department of Mental Health, nimed
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: July 2025.
864,155 professionals have used our research since 2012.