Microsoft Teams OverviewUNIXBusinessApplication

Microsoft Teams is the #2 ranked solution in top Enterprise Social Software. PeerSpot users give Microsoft Teams an average rating of 8.4 out of 10. Microsoft Teams is most commonly compared to Atlassian Confluence: Microsoft Teams vs Atlassian Confluence. Microsoft Teams is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.
Microsoft Teams Buyer's Guide

Download the Microsoft Teams Buyer's Guide including reviews and more. Updated: November 2022

What is Microsoft Teams?

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft Teams was previously known as MS Teams.

Microsoft Teams Customers
Honeywll, AIRFRANCE, AccuWeather, Lilly
Microsoft Teams Video

Microsoft Teams Pricing Advice

What users are saying about Microsoft Teams pricing:
  • "We are using the free version of the solutions."
  • "It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint."
  • "My understanding is that there are licensing fees, but I'm not sure how much they might be."
  • Microsoft Teams Reviews

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    Head of Operations at Investrust Bank Plc
    Real User
    Top 20
    Beneficial calendar invites, high performance, and plenty of features
    Pros and Cons
    • "The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
    • "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it. For example, it was not running in the background. In general, it takes some time to load. Zoom tends to have a faster loading time."

    What is our primary use case?

    We use Microsoft Teams for meetings and other operations, such as raising hands, sharing screens, and sending chat messages.

    How has it helped my organization?

    Ms Teams has improved our efficiency. Travelling to and from physical meetings takes time due to traffic situations. Besides it improves physical safety because we spend less time on the road.

    What is most valuable?

    The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and will creates the meeting placeholder. I'm then able to share it with other people by entering their email addresses in the provisioned location. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need.

    What needs improvement?

    If the Ms Teams process is closed, the next time a user attempts to open Teams, it takes a while to load. I'm not 100% certain whether system resources have anything to do with this, but in my experience, when the Ms Teams process is already running, Ms Teams loads quicker. On the other hand, Zoom (and even Google Meet) tend to have a faster loading time.

    Buyer's Guide
    Microsoft Teams
    November 2022
    Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    653,584 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Microsoft Teams for approximately three years.

    What do I think about the stability of the solution?

    Microsoft Teams is a stable solution.

    What do I think about the scalability of the solution?

    I have found Microsoft Teams to be scalable for what I have used it for. I have not tested the solution for more than 10 users at one time.

    We have approximately four people using this solution in my organization. We use the solutions approximately every two weeks.

    How are customer service and support?

    I have never needed to contact the Microsoft Teams Technical Support channel. I have not had any problems with the application.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have previously used other solutions, such as Zoom. 

    Zoom is a more lightweight solution and is easier to use than Microsoft Teams.

    How was the initial setup?

    The setup of Microsoft Teams is easy for a technical person like me. But a regular user may have a slight challenge with the process of activating an account on Ms Teams.

    The multifactor authentication of Ms Teams can prove to be a challenge for a non-technical person.

    I rate the setup of Microsoft Teams a three out of five.

    What about the implementation team?

    We install Teams in-house.

    What's my experience with pricing, setup cost, and licensing?

    We are using the free version of the solutions. Zoom gives a time-limit of 40 minutes for more than two attendees and automatically ends the meeting. You'd need to connect back to be able to resume/continue the meeting. The free version of Ms Teams does not seem to have a time limit. At the time I was doing this review, I was on a Teams meeting that had gone beyond 3 hrs 30 mins and it was still going on.

    What other advice do I have?

    I rate Microsoft Teams an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    MatteoSchirru - PeerSpot reviewer
    C&D Strategy Consultant at Deloitte Risk Advisory
    Real User
    Top 10Leaderboard
    Enables users to work on the same file with others through file sharing and collaboration; useful for meetings, training, and task management
    Pros and Cons
    • "The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
    • "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly."

    What is our primary use case?

    I'm using Microsoft Teams for meetings, training, work, file sharing, and its other features. Working and consulting for Microsoft Teams are my principal roles. The app is my best friend.

    What is most valuable?

    The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email. I also like that I can be updated and I can understand the status of work or the status of a task.

    What needs improvement?

    What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly. For calendar management, I prefer to use Outlook, for example, I send a calendar or update a meeting through Outlook rather than Microsoft Teams.

    An additional feature I'd like to see in the next release of Microsoft Teams is the ability to monitor my working activity, particularly to understand how many hours I spend every day on each task or work I do, for example: on PowerPoint or Excel. I would like a personal dashboard that I can consult to understand where I spent my time during my work journey.

    For how long have I used the solution?

    I've been using Microsoft Teams since 2019, so it's three years of usage.

    What do I think about the stability of the solution?

    Microsoft Teams is a very stable app. I didn't notice any issue or problem with it, even in the past year, so it's stable for me. I use it every day.

    What do I think about the scalability of the solution?

    Microsoft Teams is a scalable app.

    How are customer service and support?

    I don't use Microsoft Teams support because when I have a problem with the app, I just contact the IT department. We have internal support for the app in the company.

    Which solution did I use previously and why did I switch?

    I used Skype for Business before switching to Microsoft Teams. I switched because there are several differences between the two apps. The main difference is that Skype for Business doesn't allow file sharing between users, and doesn't allow users to work on the same file, versus Microsoft Teams which is optimized for file sharing and work collaboration. Another difference is that Microsoft Teams is more user-friendly than Skype for Business. For example, if I search for a contact on my contact list, it's simpler to do compared to searching for a contact on Skype for Business. Microsoft Teams also saves conversations on the chat panel, while Skype for Business archives the conversation on my email, creating spam in my mailbox. These are all the reasons I prefer Microsoft Teams over Skype for Business.

    Which other solutions did I evaluate?

    I evaluated Skype for Business, Google Meet, and Zoom.

    What other advice do I have?

    For virtual meetings, I use Microsoft Teams and Skype for Business. I also use Google Meet and Zoom. I used Skype for Business for one year in 2019, but after 2019, I started using Microsoft Teams, and I'm still using it.

    My rating for Microsoft Teams is eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Buyer's Guide
    Microsoft Teams
    November 2022
    Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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    Redie-Ramos - PeerSpot reviewer
    Cloud Engineer at eCloudvalley
    Real User
    Top 10
    Allows us to communicate internally across multiple locations and with our outside customers
    Pros and Cons
    • "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
    • "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."

    What is our primary use case?

    We use this solution for communication internally and with our outside customers.

    It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.

    It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.

    How has it helped my organization?

    I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.

    What is most valuable?

    It is easy to send some calendar invites to have a research session with our customer.

    What needs improvement?

    There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.

    For how long have I used the solution?

    I have been using this solution since December 2020.

    What do I think about the stability of the solution?

    It's stable, but there have been times when I needed to login again, probably because of my internet connection.

    What do I think about the scalability of the solution?

    It's scalable.

    Which solution did I use previously and why did I switch?

    We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.

    How was the initial setup?

    Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.

    Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.

    What about the implementation team?

    It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.

    What was our ROI?

    From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.

    What's my experience with pricing, setup cost, and licensing?

    It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.

    What other advice do I have?

    I would rate this solution 9 out of 10. 

    The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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    PeerSpot user
    Andreas Kazelas - PeerSpot reviewer
    Dealer at Invaxa
    Real User
    Top 5
    Great for internal communications, available on mobile and PC, and easy to set up
    Pros and Cons
    • "It’s very easy to set up. It doesn't take that long."
    • "The desktop and mobile apps are quite different."

    What is our primary use case?

    Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.

    What is most valuable?

    It’s very easy to set up. It doesn't take that long.

    You can either use it on your phone or on your PC.

    You can make phone and video calls.

    It makes it easy to communicate with colleagues.

    What needs improvement?

    One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.

    The desktop and mobile apps are quite different. They should work to make both virtually the same.

    What do I think about the stability of the solution?

    I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.

    What do I think about the scalability of the solution?

    Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.

    How are customer service and support?

    Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.

    Which solution did I use previously and why did I switch?

    I’ve also used Slack.

    Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.

    How was the initial setup?

    The initial setup is effortless and straightforward. It’s not complex at all.

    What's my experience with pricing, setup cost, and licensing?

    I don't know how much it costs. That’s not an area I am involved in.

    What other advice do I have?

    I’m not sure which version of the solution we’re using.

    It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.

    I’d rate the solution nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Regional Manager at AKC Enterprise Ltd
    Real User
    Top 5
    Well-known, user-friendly, has good support, and is simple to install
    Pros and Cons
    • "It's a very simple software that's very easy to understand."
    • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."

    What is our primary use case?

    We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

    What is most valuable?

    It's a very simple software that's very easy to understand.

    What needs improvement?

    There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

    When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

    One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

    For how long have I used the solution?

    I have been working with Microsoft Teams for a couple of years.

    I believe that we are working with the latest version.

    It is deployed within the organization.

    What do I think about the stability of the solution?

    Microsoft Teams is a stable solution.

    What do I think about the scalability of the solution?

    This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

    How are customer service and support?

    I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

    Out of five, I would rate them a five.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is easy.

    What's my experience with pricing, setup cost, and licensing?

    My understanding is that there are licensing fees, but I'm not sure how much they might be.

    What other advice do I have?

    I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Stavros Tsakmakas - PeerSpot reviewer
    Junior Middle Office Officer at a financial services firm with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Easy to implement, great for group chats, and available on multiple devices
    Pros and Cons
    • "Communication is really easy to handle."
    • "They need to improve the scalability of Teams."

    What is our primary use case?

    I primarily use live chat. The chat is used mostly to communicate with all departments in my company.

    What is most valuable?

    There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.

    It is a stable product.

    The initial setup is easy.

    What needs improvement?

    It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.

    They need to improve the scalability of Teams.

    For how long have I used the solution?

    I’ve been using the solution for six months.

    What do I think about the stability of the solution?

    Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.

    What do I think about the scalability of the solution?

    The solution can scale. However, it could be better.

    We have about 200 people using the solution right now at our organization.

    How are customer service and support?

    I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.

    How was the initial setup?

    The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.

    What's my experience with pricing, setup cost, and licensing?

    I’m not sure about the pricing. I’m not sure if we have to pay anything.

    What other advice do I have?

    I am a customer and an end-user.

    I’m not sure which version of the solution I’m using right now.

    I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.

    I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Account Executive at Multinational information technology services and consulting company
    Real User
    Top 20
    Easy to use, and has full integration with other Microsoft solutions
    Pros and Cons
    • "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
    • "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."

    What is our primary use case?

    We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.

    How has it helped my organization?

    It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information

    What is most valuable?

    When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.

    It is easy to use.

    What needs improvement?

    Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.

    It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.

    For how long have I used the solution?

    < 3 years (before we were using Skype for Business)

    What do I think about the stability of the solution?

    One of Microsoft Teams' most valuable features is its stability.

    What do I think about the scalability of the solution?

    In terms of scalability, I don't have that information. We are a company with more than  130,000 employees. Even for large events, Teams  works flawlessly. I don't believe there are any scalability issues.

    Which solution did I use previously and why did I switch?

    We have been using allways Microsoft Unified Collaboration solution. 

    What's my experience with pricing, setup cost, and licensing?

    Pricing is an area where I lack visibility.

    Which other solutions did I evaluate?

    This selection is done at company level. I have no influence on the selection.

    What other advice do I have?

    I strongly recommend Microsoft Teams to others who are considering using it.

    I would rate Microsoft Teams a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Suhail W - PeerSpot reviewer
    Territory Account Manager - Defence Vertical at Nutanix
    Real User
    A stable solution with a good video conferencing feature
    Pros and Cons
    • "This is a stable solution, I have not faced any problems using the video conferencing."
    • "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."

    What is our primary use case?

    I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.

    Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.

    What is most valuable?

    This is a stable solution, I have not faced any problems using the video conferencing.

    What needs improvement?

    As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.

    For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.

    Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.

    For how long have I used the solution?

    I have been using Microsoft Teams for two years.

    What do I think about the stability of the solution?

    This is a stable solution, I have not faced any problems using the video conferencing.

    What do I think about the scalability of the solution?

    Microsoft is always scalable, it depends on the level of licensing an organization has purchased.

    How was the initial setup?

    The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.

    What other advice do I have?

    I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.

    Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available. 

    I would rate the solution an 8 out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2022
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    Buyer's Guide
    Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.