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UKG pros and cons

Vendor: UKG
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

UKG offers excellent customer service and ease of use compared to previous solutions.
It provides detailed time management reports, enhancing the tracking of hours and improving organizational efficiency.
The employee self-service feature, including a mobile app, is particularly valuable in industries like restaurants.
UKG's integration capability allows seamless connectivity and minimizes data entry errors.
It significantly improves employee onboarding efficiency, especially in healthcare, positively impacting retention rates.

CONS

UKG needs more robust and standard reporting options in the Business Intelligence reports.
Time and attendance and payroll integration are disjointed and lack smooth functionality.
UKG's reporting is extensive but requires advanced customization for functionality.
Configuration and integration features in UKG require significant improvement.
UKG's frequent changes to clock-in and clock-out features create confusion and are not well communicated.
 

UKG Pros review quotes

it_user631299 - PeerSpot reviewer
Benefits Administrator at a engineering company with 501-1,000 employees
Mar 21, 2017
Reporting
it_user631287 - PeerSpot reviewer
HR at a manufacturing company with 501-1,000 employees
Mar 21, 2017
Recruiting BI Talent management
it_user631311 - PeerSpot reviewer
Senior Payroll Specialist at a manufacturing company with 501-1,000 employees
Mar 21, 2017
Streamlining of processes, and reporting is a huge improvement over the previous provider.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user631332 - PeerSpot reviewer
Manager Human Resources at a non-tech company with 501-1,000 employees
Mar 27, 2017
Ultimate Software makes a great product, and it is always changing for the better!
it_user631335 - PeerSpot reviewer
Works at a manufacturing company with 1,001-5,000 employees
Mar 21, 2017
The most valuable features are the payroll and the tax payments and processing.
it_user631329 - PeerSpot reviewer
Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees
Mar 21, 2017
Customer service is very good when you get their attention.
it_user631350 - PeerSpot reviewer
Works at a manufacturing company
Mar 21, 2017
Employees can go and look, and change their information.
it_user631353 - PeerSpot reviewer
Works at a financial services firm with 501-1,000 employees
Mar 21, 2017
We have not encountered any stability issues.
it_user631377 - PeerSpot reviewer
Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees
Mar 21, 2017
The payroll function is immaculate; we rely on it 100%.
it_user631383 - PeerSpot reviewer
HRIS Manager at a tech vendor with 1,001-5,000 employees
Aug 21, 2017
I have used it for five years.
 

UKG Cons review quotes

it_user631299 - PeerSpot reviewer
Benefits Administrator at a engineering company with 501-1,000 employees
Mar 21, 2017
Customer service is not the most accessible; somewhat confusing.
it_user631287 - PeerSpot reviewer
HR at a manufacturing company with 501-1,000 employees
Mar 21, 2017
We encountered deployment issues.
it_user631311 - PeerSpot reviewer
Senior Payroll Specialist at a manufacturing company with 501-1,000 employees
Mar 21, 2017
Depending on who you get on the phone, customer service is either fantastic or non-existent.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user631332 - PeerSpot reviewer
Manager Human Resources at a non-tech company with 501-1,000 employees
Mar 27, 2017
Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else).
it_user631335 - PeerSpot reviewer
Works at a manufacturing company with 1,001-5,000 employees
Mar 21, 2017
Customer service is 5/10. Technical support is 6/10.
it_user631329 - PeerSpot reviewer
Sr Principal HRIS Representative at a manufacturing company with 1,001-5,000 employees
Mar 21, 2017
Customer service is very good when you get their attention.
it_user631350 - PeerSpot reviewer
Works at a manufacturing company
Mar 21, 2017
Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response.
it_user631353 - PeerSpot reviewer
Works at a financial services firm with 501-1,000 employees
Mar 21, 2017
Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service.
it_user631377 - PeerSpot reviewer
Sr IT Business Analyst at a energy/utilities company with 501-1,000 employees
Mar 21, 2017
Customer service is sometimes frustrating.
it_user631383 - PeerSpot reviewer
HRIS Manager at a tech vendor with 1,001-5,000 employees
Aug 21, 2017
Customer service is poor. Technical support is poor.