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UKG pros and cons

Vendor: UKG
3.9 out of 5
Badge Ranked 1
745 followers
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UKG Pros review quotes

SG
Dec 8, 2021
It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.
Kristopher Kobernus - PeerSpot reviewer
Jun 24, 2024
The solution's employee experience is pretty good.
DA
Mar 9, 2023
The solution's UI is good. Also, it is very easy to use.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
792,483 professionals have used our research since 2012.
JV
Jun 28, 2020
The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years.
RP
Aug 3, 2022
The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.
SD
Jul 30, 2021
The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.
Gina Dannibale - PeerSpot reviewer
May 27, 2024
The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process.
Mayank Deep - PeerSpot reviewer
Jun 21, 2024
The pay policies and approvals are valuable features.
SF
Nov 18, 2021
I have found the most valuable feature to be business intelligence and Cognos reporting.
BM
May 28, 2024
We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with.
 

UKG Cons review quotes

SG
Dec 8, 2021
Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.
Kristopher Kobernus - PeerSpot reviewer
Jun 24, 2024
Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable.
DA
Mar 9, 2023
One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
792,483 professionals have used our research since 2012.
JV
Jun 28, 2020
The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.
RP
Aug 3, 2022
The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.
SD
Jul 30, 2021
Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.
Gina Dannibale - PeerSpot reviewer
May 27, 2024
The tool needs improvement on the configuration side.
Mayank Deep - PeerSpot reviewer
Jun 21, 2024
The system is slow sometimes.
SF
Nov 18, 2021
The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.
BM
May 28, 2024
UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well.