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UKG pros and cons

Vendor: UKG
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

UKG offers excellent customer service and ease of use compared to previous solutions.
It provides detailed time management reports, enhancing the tracking of hours and improving organizational efficiency.
The employee self-service feature, including a mobile app, is particularly valuable in industries like restaurants.
UKG's integration capability allows seamless connectivity and minimizes data entry errors.
It significantly improves employee onboarding efficiency, especially in healthcare, positively impacting retention rates.

CONS

UKG needs more robust and standard reporting options in the Business Intelligence reports.
Time and attendance and payroll integration are disjointed and lack smooth functionality.
UKG's reporting is extensive but requires advanced customization for functionality.
Configuration and integration features in UKG require significant improvement.
UKG's frequent changes to clock-in and clock-out features create confusion and are not well communicated.
 

UKG Pros review quotes

DC
Accounting Coordinator at Smithers-Oasis Company
Apr 23, 2018
It is much easier to use and the customer service is better than our previous solution.
reviewer1372707 - PeerSpot reviewer
Chief Executive Officer at a manufacturing company with 201-500 employees
Jun 28, 2020
The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years.
reviewer1634187 - PeerSpot reviewer
Senior Manager IT at a manufacturing company with 10,001+ employees
Jul 30, 2021
The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,745 professionals have used our research since 2012.
SF
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Nov 18, 2021
I have found the most valuable feature to be business intelligence and Cognos reporting.
reviewer1737654 - PeerSpot reviewer
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Dec 8, 2021
It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.
reviewer2119809 - PeerSpot reviewer
Associate Manager at a educational organization with 201-500 employees
Mar 9, 2023
The solution's UI is good. Also, it is very easy to use.
reviewer2148354 - PeerSpot reviewer
Director at a healthcare company with 51-200 employees
Apr 4, 2023
UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis.
MG
Senior VP at United States Cold Storage, Inc.
Apr 10, 2023
I like UKG's integration.
Gina Dannibale - PeerSpot reviewer
UKG Systems Administrator at A. O. Smith Corporation
May 27, 2024
The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process.
 

UKG Cons review quotes

DC
Accounting Coordinator at Smithers-Oasis Company
Apr 23, 2018
I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.
reviewer1372707 - PeerSpot reviewer
Chief Executive Officer at a manufacturing company with 201-500 employees
Jun 28, 2020
The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.
reviewer1634187 - PeerSpot reviewer
Senior Manager IT at a manufacturing company with 10,001+ employees
Jul 30, 2021
Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,745 professionals have used our research since 2012.
SF
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Nov 18, 2021
The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.
reviewer1737654 - PeerSpot reviewer
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Dec 8, 2021
Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.
reviewer2119809 - PeerSpot reviewer
Associate Manager at a educational organization with 201-500 employees
Mar 9, 2023
One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.
reviewer2148354 - PeerSpot reviewer
Director at a healthcare company with 51-200 employees
Apr 4, 2023
I would like the capability to use UKG as a single platform without the need to alternate between systems.
MG
Senior VP at United States Cold Storage, Inc.
Apr 10, 2023
UKG could be a little more flexible in some areas.
Gina Dannibale - PeerSpot reviewer
UKG Systems Administrator at A. O. Smith Corporation
May 27, 2024
The tool needs improvement on the configuration side.