ADP Workforce Now vs UKG comparison

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948 views|772 comparisons
83% willing to recommend
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Read 117 UKG reviews
9,271 views|2,765 comparisons
89% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ADP Workforce Now and UKG based on real PeerSpot user reviews.

Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ADP Workforce Now vs. UKG Report (Updated: May 2024).
771,968 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most valuable feature to me is performance management because we just started using that.""In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently.""The most valuable features are the reporting and benefits piece.""It is a scalable solution.""The platform is on a private cloud that is fully secure with no way for hacker penetration.""The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."

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"I have found the most valuable feature to be business intelligence and Cognos reporting.""It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.""It is much easier to use and the customer service is better than our previous solution.""I like UKG's integration.""The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.""The solution's UI is good. Also, it is very easy to use.""UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis.""The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."

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"Its benefits portal could be user-friendly.""When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level.""The ease of developing and creating reports could definitely use some improvement.""I would like to see the payroll side improved and there are a few kinks that need to be worked out.""The report functionality is not as good as competitive products."

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"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.""I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.""The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.""The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.""I would like the capability to use UKG as a single platform without the need to alternate between systems.""Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.""Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.""UKG could be a little more flexible in some areas."

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Pricing and Cost Advice
  • "The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
  • "I give the pricing a seven out of ten."
  • "The solution is expensive and everyone complains about the price."
  • "I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
  • "The solution is expensive."
  • More ADP Workforce Now Pricing and Cost Advice →

  • "I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
  • "While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
  • More UKG Pricing and Cost Advice →

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    771,968 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:UKG could be a little more flexible in some areas.
    Top Answer:We use UKG for payroll and other core HR functions.
    out of 68 in Cloud HCM
    Average Words per Review
    out of 68 in Cloud HCM
    Average Words per Review
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    Also Known As
    UKG Pro, UKG Dimensons, UKG Ready
    Learn More

    ADP Workforce Now is a web-based, complete HR suite that integrates the essential payroll and human resource management procedures into a single database-driven platform. This safe and simple solution gives you everything you need to maximize your workforce and communicate with your staff.

    ADP Workforce Now is designed specifically for your company's needs. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site's theme, set approval and notification processes, and manage security groups.

    ADP Workforce Now includes these useful capabilities:

    • Payroll computation and tax filing
    • Performance regulation
    • Compensation handling
    • Talent acquisition
    • Time and labor logistics
    • Benefits governance
    • Analytics
    • Total management of human resources

    ADP Workforce Now Features

    ADP Workforce Now has many valuable key features. Some of the most useful ones include:

    • Single dashboard, single database: Manage your whole workforce from a single dashboard, which is powered by a single database, ensuring that the relevant data is always available when you need it.
      • Get a complete HR suite that includes payroll, time, HR, talent, and benefits all in one place.
      • Enter data once and it will function across all workflows
      • With proactive error detection and can't-miss alerts, you can cut down on mistakes.
      • Protect your business with enterprise-grade data security privacy procedures and extensive compliance experience.
    • Powerful analytics and reporting: With a single database that connects your entire firm, you can access all of your data in one location.

      • Create better reports in less time, without ever leaving the page you're on.

      • Make use of machine learning and artificial intelligence to help you make confident decisions based on personalized information.
    • Robust management of HR: Spend less time on paperwork and more time on managing and improving your employees.
      • Workflows can be customized, and documents can be stored online.
      • Self-service functionalities enable employees and supervisors to be more productive and collaborative.
    • Customized service and implementation: ADP Workforce Now offers community and chat support and a dedicated implementation team.
      • In-house implementation by a team of professionals who understand how to optimize the solution for your industry.
      • For all your questions, ADP Workforce Now offers quick response support, training, and in-product resources.
      • Client-service specialists with years of experience offer deep knowledge and skills to assist, secure, and support your business.
      • Flexible service choices can assist your company in navigating strategic and tactical changes, as well as continual system optimization.

    At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

    We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

    Sample Customers
    Lawrence and Schiller, The Children's Center, The Kansas City Royals
    Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
    Top Industries
    Healthcare Company29%
    Manufacturing Company14%
    Leisure / Travel Company14%
    Outsourcing Company14%
    Financial Services Firm10%
    Computer Software Company10%
    Manufacturing Company8%
    Healthcare Company7%
    Healthcare Company13%
    Financial Services Firm13%
    Manufacturing Company11%
    Energy/Utilities Company6%
    Educational Organization86%
    Computer Software Company2%
    Healthcare Company1%
    Financial Services Firm1%
    Company Size
    Small Business46%
    Midsize Enterprise23%
    Large Enterprise31%
    Small Business27%
    Midsize Enterprise17%
    Large Enterprise56%
    Small Business34%
    Midsize Enterprise33%
    Large Enterprise33%
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    ADP Workforce Now vs. UKG
    May 2024
    Find out what your peers are saying about ADP Workforce Now vs. UKG and other solutions. Updated: May 2024.
    771,968 professionals have used our research since 2012.

    ADP Workforce Now is ranked 9th in Cloud HCM with 11 reviews while UKG is ranked 5th in Cloud HCM with 117 reviews. ADP Workforce Now is rated 7.6, while UKG is rated 7.8. The top reviewer of ADP Workforce Now writes "The total cash compensation dashboard is valuable but customer support is lacking". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". ADP Workforce Now is most compared with Workday, PeopleSoft, ADP TotalSource, ADP Vantage HCM and SAP HCM, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, Dayforce HCM and Netsuite SuitePeople. See our ADP Workforce Now vs. UKG report.

    See our list of best Cloud HCM vendors, best Benefits Administration vendors, and best Talent Management vendors.

    We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.