ADP Workforce Now vs UKG comparison

Read 124 UKG reviews

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2,583 Comparison Views

88% willing to recommend

ADP Workforce Now

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ADP Workforce Now and UKG based on real PeerSpot user reviews.

Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ADP Workforce Now vs. UKG Report (Updated: July 2024).

ADP Workforce Now vs. UKG

July 2024

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Helped 793,295 peers since 2012

Categories and Ranking

ADP Workforce Now

Ranking in Benefits Administration

8th

Ranking in Talent Management

10th

Ranking in Cloud HCM

8th

Ranking in HR Analytics Software

3rd

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

UKG

Ranking in Benefits Administration

5th

Ranking in Talent Management

5th

Ranking in Cloud HCM

5th

Ranking in HR Analytics Software

1st

Average Rating

7.8

Number of Reviews

124

Ranking in other categories

Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), Talent Acquisition (5th)

Mindshare comparison

As of July 2024, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.4%, down from 2.1% compared to the previous year. The mindshare of UKG is 5.9%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM

Unique Categories:

Benefits Administration

3.7%

Talent Management

0.8%

Featured Reviews

reviewer2080089

HRS Professional at a financial services firm with 501-1,000 employees

Jan 20, 2023

The total cash compensation dashboard is valuable but customer support is lacking

Customer support needs improvement because their response time is low and there is always confusion. There are certain things they should do as part of their job and they need to recognize that. Customer support is critical for all solutions. You can't build something if people have a hard time using it. Support needs to clearly explain use of the solution so that it can be effective. As a super admin, we use many different systems so vendors need to provide clarity and direction or it is very hard to scale. You can't grow your business if your service is not on par. When you have problems, you need them solved. We recently moved to comprehensive, VIP-level service because the solution runs our payroll. This provides us with dedicated project and account manager. The team is constantly in the background to help us when needed.

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it_user633483

Works at a tech company with 51-200 employees

Mar 23, 2017

Being able to calculate and immediately see results in the payroll gateway is valuable.

I would like to see more consideration in the web to sports teams' payroll. Currently in Ultipro Web, there is no place to enter contract information that will then feed other areas for the employee such as job history or pay. Also, the field “No. of Games” doesn’t display in Pay Data Entry in web, so even if I import the game information into Web while I’m processing payroll, I still have to log into Back Office in order to make adjustments. Also, the expression for BDUES doesn’t work. It should be $80 per duty day, which normally is either 15 or 16 days per pay period but the expression doesn’t work, so I import that information from a spreadsheet also. Apportioning days per state for state withholding (not SUI) is also a challenge. I frequently have to override that information in pay data entry.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."

"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."

"It is a scalable solution."

"The platform is on a private cloud that is fully secure with no way for hacker penetration."

"The most valuable features are the reporting and benefits piece."

"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."

"The most valuable feature to me is performance management because we just started using that."

"It is much easier to use and the customer service is better than our previous solution."

"The pay policies and approvals are valuable features."

"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."

"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."

"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."

"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."

"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."

"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."

More UKG pros

Cons

"The report functionality is not as good as competitive products."

"I would like to see the payroll side improved and there are a few kinks that need to be worked out."

"The ease of developing and creating reports could definitely use some improvement."

"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."

"The complexity is the key challenge with a tool like ADP ."

"Its benefits portal could be user-friendly."

"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."

"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."

"The platform's features need enhancement while being used as a recruiting tool."

"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."

"UKG could be a little more flexible in some areas."

"The system is slow sometimes."

"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."

"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."

More UKG cons

Pricing and Cost Advice

"The solution is expensive and everyone complains about the price."

"The solution is expensive."

"It is expensive."

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."

"I give the pricing a seven out of ten."

"If you're going for the full suite, it can be fairly pricey."

"The pricing depends on the number of licenses we buy."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"The platform is not affordable but also not the most expensive."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Recruiting/Hr Firm

Educational Organization

87%

Computer Software Company

Healthcare Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ADP Workforce Now?

It is a scalable solution.

What is your experience regarding pricing and costs for ADP Workforce Now?

The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...

What needs improvement with ADP Workforce Now?

The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...

What do you like most about UKG?

I like UKG's integration.

What needs improvement with UKG?

Advanced Scheduling must be improved. The system is slow sometimes.

What is your primary use case for UKG?

I am working for a retail client in the UK that is expanding its product to different countries. I am configuring the solution for them. I have done it for Romania and Slovakia, and now I am workin...

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Product Reports

Download ADP Workforce Now product report

ADP Workforce Now

July 2024

Download UKG product report

June 2024

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Learn More

ADP

Overview

ADP Workforce Now is a web-based, complete HR suite that integrates the essential payroll and human resource management procedures into a single database-driven platform. This safe and simple solution gives you everything you need to maximize your workforce and communicate with your staff.

ADP Workforce Now is designed specifically for your company's needs. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site's theme, set approval and notification processes, and manage security groups.

ADP Workforce Now includes these useful capabilities:

Payroll computation and tax filing
Performance regulation
Compensation handling
Talent acquisition
Time and labor logistics
Benefits governance
Analytics
Total management of human resources

ADP Workforce Now Features

ADP Workforce Now has many valuable key features. Some of the most useful ones include:

Single dashboard, single database: Manage your whole workforce from a single dashboard, which is powered by a single database, ensuring that the relevant data is always available when you need it.
- Get a complete HR suite that includes payroll, time, HR, talent, and benefits all in one place.
- Enter data once and it will function across all workflows
- With proactive error detection and can't-miss alerts, you can cut down on mistakes.
- Protect your business with enterprise-grade data security privacy procedures and extensive compliance experience.

Powerful analytics and reporting: With a single database that connects your entire firm, you can access all of your data in one location.
- Create better reports in less time, without ever leaving the page you're on.
- Make use of machine learning and artificial intelligence to help you make confident decisions based on personalized information.

Robust management of HR: Spend less time on paperwork and more time on managing and improving your employees.
- Workflows can be customized, and documents can be stored online.
- Self-service functionalities enable employees and supervisors to be more productive and collaborative.
Customized service and implementation: ADP Workforce Now offers community and chat support and a dedicated implementation team.

In-house implementation by a team of professionals who understand how to optimize the solution for your industry.
For all your questions, ADP Workforce Now offers quick response support, training, and in-product resources.
Client-service specialists with years of experience offer deep knowledge and skills to assist, secure, and support your business.
Flexible service choices can assist your company in navigating strategic and tactical changes, as well as continual system optimization.

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon