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SmartRecruiters vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
SmartRecruiters improved efficiency and cost-effectiveness, reducing hiring time and increasing user satisfaction with its intuitive design.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
 

Customer Service

Sentiment score
6.7
SmartRecruiters' support is praised for efficiency but faces criticism for ticketing; phone support is suggested for improvement.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.0
SmartRecruiters is scalable and flexible, supporting diverse organizations globally with tailored capabilities for recruitment and internal mobility.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
8.1
SmartRecruiters is a reliable ATS with occasional minor issues, praised for stability and consistent performance in recruitment.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
 

Room For Improvement

SmartRecruiters faces challenges in accessibility, integration, user experience, compliance, and requires improvements in tech support and feature robustness.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

SmartRecruiters pricing starts at $10,000 annually, varies by size and features, but offers discounts for non-profits.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

SmartRecruiters provides an intuitive interface, effective sourcing, integration, and customization, making it adaptable and suitable for diverse organizations.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

SmartRecruiters
Ranking in Talent Acquisition
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Applicant Tracking and Recruiting Software (1st)
UKG
Ranking in Talent Acquisition
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (5th), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (5th), Employee Time Tracking Software (5th), HR Analytics Software (2nd)
 

Mindshare comparison

As of June 2025, in the Talent Acquisition category, the mindshare of SmartRecruiters is 1.8%, down from 1.9% compared to the previous year. The mindshare of UKG is 5.0%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Acquisition
 

Featured Reviews

Anudeep Kamuni - PeerSpot reviewer
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.
Talia Jean Paul - PeerSpot reviewer
Affordable but needs to improve its stability
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
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Top Industries

By visitors reading reviews
Healthcare Company
11%
Comms Service Provider
10%
Government
10%
Financial Services Firm
10%
Educational Organization
74%
Computer Software Company
2%
Healthcare Company
2%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartRecruiters?
The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool.
What needs improvement with SmartRecruiters?
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, b...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Atlassian, Aol, IBM, Napa, Skechers
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SmartRecruiters vs. UKG and other solutions. Updated: April 2025.
857,028 professionals have used our research since 2012.