SAP SuccessFactors vs UKG comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Ranking in Talent Acquisition
2nd
Average Rating
7.8
Number of Reviews
91
Ranking in other categories
Global Payroll (2nd)
UKG
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Ranking in Talent Acquisition
5th
Average Rating
7.8
Number of Reviews
124
Ranking in other categories
Benefits Administration (5th), Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), HR Analytics Software (1st)
 

Mindshare comparison

As of July 2024, in the Cloud HCM category, the mindshare of SAP SuccessFactors is 18.6%, down from 20.9% compared to the previous year. The mindshare of UKG is 5.9%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
Unique Categories:
Talent Management
17.6%
Talent Acquisition
24.4%
Benefits Administration
7.1%
 

Featured Reviews

SK
Jan 11, 2023
A strong HR activities solution with an easy to use interface
We use this solution for all required actions around people-related activities, such as on-boarding new staff and transferring internal position changes This solution provides up with an easy way to on/off-board staff, as well as actioning internal transfers. We find the customization of the…
RP
Aug 3, 2022
A complete solution that provides a unified view of everything and brings efficiency
I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning. I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing."
"HR and managers can use the onboarding tool to help new employees prepare for their first day on the job, which can help them acclimate to the company culture and reduce anxiety."
"The most valuable feature of SAP SuccessFactors is analytics."
"The interface is user-friendly. It is very simple and intuitive, so it's good."
"The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database."
"Considering the flexibility of the system and its ability to accommodate complex business processes, the product is ready to be used in multiple industries."
"SAP SuccessFactors is a very reliable and stable solution."
"The functionality and user friendliness are constantly improving."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"The solution's employee experience is pretty good."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The setup process is straightforward."
"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
 

Cons

"There should be more connectivity with other systems."
"It is not that user-friendly. It can be made more user-friendly."
"The solution needs more localization, especially for the Middle East and Russia."
"I would like to be able to configure objects from instances, not from import and export files."
"Language settings in the solution need to be improved."
"To explain one feature that I would like to see in SuccessFactors, I must describe a similar feature as seen in Oracle. In Oracle, there's a feature called Workforce Prediction, and with this feature, we can predict some of the behaviors of any employee. For example, the software can attempt to predict whether the employee might resign in future, or perhaps if they will start to perform better. This is something that is missing in SuccessFactors."
"The stability could be a bit better."
"The reporting tool is not as good as IBM Cognos which is very, very powerful."
"UKG could be a little more flexible in some areas."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"The product's integration features need improvement."
"The tool needs improvement on the configuration side."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
 

Pricing and Cost Advice

"The cost of SAP SuccessFactors is reasonable."
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
"Due to the way in which we purchased SuccessFactors as a module along with other SAP modules, we were able to procure it at a slightly better price than usual. I would rate their pricing 5/5 stars."
"We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them."
"Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
"Probably, it is one of the priciest products, and is very costly to put up and maintain but because it is a good solution end to end, people take it."
"The platform is not affordable but also not the most expensive."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"The pricing depends on the number of licenses we buy."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"If you're going for the full suite, it can be fairly pricey."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
7%
Manufacturing Company
6%
Financial Services Firm
6%
Educational Organization
87%
Computer Software Company
2%
Healthcare Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
What needs improvement with UKG?
Advanced Scheduling must be improved. The system is slow sometimes.
What is your primary use case for UKG?
I am working for a retail client in the UK that is expanding its product to different countries. I am configuring the solution for them. I have done it for Romania and Slovakia, and now I am workin...
 

Comparisons

 

Also Known As

SuccessFactors
UKG Pro, UKG Dimensons, UKG Ready
 

Learn More

 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP SuccessFactors vs. UKG and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.