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SAP SuccessFactors vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
SAP SuccessFactors offers process automation and flexibility but has high licensing costs and varied ROI perceptions over time.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
 

Customer Service

Sentiment score
6.2
SAP SuccessFactors support receives mixed reviews; effectiveness varies by model, with premium services praised and responsiveness needing improvement.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.8
SAP SuccessFactors scales efficiently for global growth but requires careful module selection to optimize performance across various users.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.5
SAP SuccessFactors is stable but experiences occasional challenges, including integration issues and performance problems, varying by region.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
 

Room For Improvement

SAP SuccessFactors needs better integration, analytics, customization, streamlined management, and enhanced user experience to improve adoption and functionality.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

SAP SuccessFactors' pricing varies by users and modules, with higher costs but valued for its business impact.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
The licensing costs are quite high, which is a typical scenario for such solutions.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

SAP SuccessFactors offers comprehensive HR management with scalability, user-friendly interface, and robust integration, enhancing performance and decision-making.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

SAP SuccessFactors
Ranking in Talent Management
2nd
Ranking in Cloud HCM
2nd
Ranking in Talent Acquisition
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
97
Ranking in other categories
Global Payroll (2nd)
UKG
Ranking in Talent Management
6th
Ranking in Cloud HCM
5th
Ranking in Talent Acquisition
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (5th), Employee Scheduling Software (1st), Employee Time Tracking Software (5th), HR Analytics Software (2nd)
 

Mindshare comparison

As of June 2025, in the Cloud HCM category, the mindshare of SAP SuccessFactors is 20.8%, down from 22.3% compared to the previous year. The mindshare of UKG is 5.5%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

SandeepKumar7 - PeerSpot reviewer
Useful to manage employee life cycle management but is not very easy to implement
There are quite a few things, like goal management, in terms of transferring goals from manager to subordinates, which is probably not one of the best ways to look at SAP SuccessFactors, making it an area that could have been done better. Route management and template management are pretty good areas. The reporting in the tool is not as great as I would want it to be from a PMGM internal management perspective. I just hope that SAP SuccessFactors comes up with a payroll tool that suits India. I don't see it as one of the best tools for the Indian scenario. I would love to see much better document management in the system, like onboarding. Onboarding has document management, but if I want to report through it, there is not much that I can do about it. DMS in SAP would be great since, in most places, DMS is maintained outside the system. I would have loved to see better DMS in SAP SuccessFactors. In terms of the reporting, I understand that since everything is moving to SAP SAC. Even without SAP SAC, it would be great if we could have better analytics within SAP SuccessFactors.
Talia Jean Paul - PeerSpot reviewer
Affordable but needs to improve its stability
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
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Top Industries

By visitors reading reviews
Educational Organization
35%
Computer Software Company
7%
Manufacturing Company
7%
Comms Service Provider
7%
Educational Organization
74%
Computer Software Company
2%
Healthcare Company
2%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

SuccessFactors
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP SuccessFactors vs. UKG and other solutions. Updated: May 2025.
856,873 professionals have used our research since 2012.