

SAP SuccessFactors and UKG are both competitive HCM solutions aimed at enterprise clients. SuccessFactors stands out due to its superior SAP integration and advanced talent management features, while UKG provides robust payroll and workforce management tools at a more competitive price point.
Features: SuccessFactors excels with seamless SAP ecosystem integration, offering flexible module implementation, AI-driven recruitment, and comprehensive analytics. UKG is distinguished by its robust time management, effective payroll integration, and employee self-service features.
Room for Improvement: SuccessFactors needs to advance its built-in analytics and simplify integrations between recruitment and payroll, along with offering more customization and localization. In contrast, UKG should focus on streamlining system administration and enhancing advanced scheduling.
Ease of Deployment and Customer Service: SuccessFactors supports various deployment models but faces criticism over inconsistent technical support. UKG's deployment, especially in public clouds, is complemented by effective customer service, contributing greatly to user satisfaction.
Pricing and ROI: SuccessFactors has a high premium pricing model that reflects its extensive features, offering long-term ROI but higher initial costs. UKG appeals with competitive pricing, offering strong ROI, particularly with payroll efficiencies and comprehensive support.
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
One developer and one functional person can efficiently manage the implementation for a large organization.
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The solution is absolutely stable.
There were challenges in the initial stage, but now it is fine.
They should implement soft connectors through a marketplace for virtual learning integration with platforms such as Teams, Cisco, and Webex, rather than relying on hard connectors using APIs.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
It is a productive ERP application, but many people in the IT market are not aware of it.
The licensing cost is not expensive now.
Pricing is a bit high and on the higher side.
The licensing costs are quite high, which is a typical scenario for such solutions.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
There are limitations when retrieving specific data such as questions from SCORM 1.2 or 2004; the system can only retrieve answers but not questions.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
| Product | Mindshare (%) |
|---|---|
| SAP SuccessFactors | 9.0% |
| UKG | 5.0% |
| Other | 86.0% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 70 |
| Company Size | Count |
|---|---|
| Small Business | 48 |
| Midsize Enterprise | 43 |
| Large Enterprise | 48 |
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.
UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.
What are UKG's most valued features?UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.
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