Coming October 25: PeerSpot Awards will be announced! Learn more

UKG OverviewUNIXBusinessApplication

UKG is #1 ranked solution in top Employee Scheduling Software, #1 ranked solution in top Employee Time Tracking Software, #2 ranked solution in top HR Analytics Software tools, #4 ranked solution in top Cloud HCM tools, #6 ranked solution in top Benefits Administration tools, #7 ranked solution in top Talent Acquisition tools, and #8 ranked solution in top Talent Management tools. PeerSpot users give UKG an average rating of 8.6 out of 10. UKG is most commonly compared to Workday: UKG vs Workday. UKG is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
UKG Buyer's Guide

Download the UKG Buyer's Guide including reviews and more. Updated: September 2022

What is UKG?

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

UKG was previously known as UKG Pro, UKG Dimensons, UKG Ready.

UKG Customers

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon

UKG Video

UKG Pricing Advice

What users are saying about UKG pricing:
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

UKG Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Sr HRIS Analyst at a real estate/law firm with 501-1,000 employees
Real User
Top 20Leaderboard
Enables us to manage the system ourselves, saves cost, and is user-friendly and mobile-ready
Pros and Cons
  • "It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
  • "Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."

What is our primary use case?

We bought the whole package except for recruiting. We use it for performance, case management, file management, learning, payroll, reporting, etc.

It is a software-as-a-service.

How has it helped my organization?

It is very agile. There are some custom fields that we need, and we're able to add them ourselves. We have two people on our team, and if someone comes to us and says, "Hey, I need a new field on this particular page," we're able to do that without anybody else's assistance.

It is mobile-ready, and you can do everything on your phone. Everything that you can do on a desktop can be done on your phone. It helps with self-service because we're pushing people to utilize the system to their best ability.

What is most valuable?

It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want. 

It is very user-friendly, and the configuration is relatively easy to do. Its user interface is very easy to use. 

They also have surveys. They have a feature called Focus that has artificial intelligence that you can use for analysis or surveys for engagement. They're continuing to push the envelope for new advancements with features like AI. They keep on making leaps and bounds. They have rolled out additional features that help with all of the mandates. They did that quickly and provided that service for all of those different states that have different requirements for vaccine mandates. They continue to make different things to help us be more agile. They are constantly making things available to their users.

What needs improvement?

Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports. 

Buyer's Guide
UKG
September 2022
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.

For how long have I used the solution?

It went live in October 2020, and we are currently using it.

What do I think about the stability of the solution?

It is very stable. We've had some outages, but they're very responsive. Because the two systems merged, they had their own growing pains, but we've had great success with them so far.

What do I think about the scalability of the solution?

It is very scalable. We have a thousand users at max who use the system today. We have all kinds of roles from general users to payroll administrators, etc. We have 18 different solutions in it for performance, case management, file management, learning, payroll, reporting, etc.

We have been trying to improve adaptability since we went live. Over 90% of our user base have walked in and used the system. So, it has been successful. We're trying to improve our customer base and keep exploring its capabilities.

How are customer service and support?

They have always been very friendly and very resourceful. They have good SLAs and the ability to increase a ticket if there is something that you need assistance with. They have a 24/7 rapid response team that you can call on any issue. It could be a current or a new issue.

Which solution did I use previously and why did I switch?

We had Oracle for payroll and Taleo was our performance and learning solution. It was mostly on-premise setup, and we had a ginormous team that was offshore. They did all of the maintenance. We were looking for a system that we could manage ourselves. We needed to upgrade or implement a new solution. We decided to do our RFP. We narrowed down our scope of solutions, and we went with UKG. It is more agile.

How was the initial setup?

We started our implementation process in May and went live in October of 2020. We had overlapping modules. There were 18 different solutions that we were able to put in UKG. 

We did have a delay on the time entry tool. It was because Ultimate and Kronos merged in October last year, so we didn't go live with the payroll functionality system, which was Kronos, until May of 2021. These two companies were merging, so they had to align their systems. They worked hand-in-hand with us with their hurdles because we were one of the first clients to go live with both systems. It was very successful.

What about the implementation team?

UKG provided an implementation team that helped us. For its deployment and maintenance, there are two core people. There are also different teams, and the two of us help support anything that they are working on. Each subject matter expert is also able to manage things on his or her own, and we are always a resource. We are a very small team, and it seems like more people are trying to go to this model.

What was our ROI?

It definitely saves cost because there is no overhead of having the offshore maintenance team. We have been able to reduce costs there. The cost of Oracle was quite a bit more than UKG's ongoing cost. We no longer have on-premise servers, so we've been able to save a bunch with this new system.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate.

We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation. 

Which other solutions did I evaluate?

We did a request for a proposal, and we did our own analysis. We looked at places like Software Advice and a couple of other websites to help us identify our wishlist and things that were requirements for the solution. After we narrowed down our top five, we had demos. Workday was one of them, and we also looked at Oracle's cloud solution for HRMS. After our demos, we decided to go with UKG. 

Workday was a little too rigid for what our user base was used to. UKG was more agile for what we were looking for. We liked the Oracle solution, but we had been with Oracle for a long time. Based on our needs, we went with Ultimate Software.

What other advice do I have?

It is a huge time investment. All of these systems are very extensive. While implementing, a lot of other groups have had additional resources to help with the day-to-day things. We were fortunate to be able to do the implementation during COVID. Everyone was working from home, and that was the best time to do an implementation. We were able to see all hands on deck and put in the required hours for its implementation. My boss was amazing, and she had put in a lot of hours scrubbing the data to make sure we have good, clean data in our new system. I can't thank her enough for all of the time that our team put in on this implementation. There were just three of us who were helping everyone else with their pieces. There is a learning curve depending on what you're trying to do, but that's with any of such solutions. 

I would rate it a 10 out of 10. It has the ability to be very agile, and it is robust. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
MSP
Top 5Leaderboard
A complete solution that provides a unified view of everything and brings efficiency
Pros and Cons
  • "The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
  • "The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."

What is our primary use case?

We use it for human resources features such as PTOs. We schedule our time off in the solution. We also use it for handling our paychecks. So, we use it for all the major processes. I can also see the company hierarchy there.

We use it as a full SaaS solution directly from UKG. It is a cloud solution, and we must be using its latest version.

How has it helped my organization?

I don't know the metrics, but I know it is way easier now to contact the HR people. It has everything inside the system. So, everything seems faster and more smooth, but I can't give any metrics.

What is most valuable?

The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.

What needs improvement?

The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.

For how long have I used the solution?

I have been using this solution since the beginning of this year. We had a major transition in the company and changed to this system.

What do I think about the stability of the solution?

It is very stable. I never saw any issues there.

What do I think about the scalability of the solution?

It seems scalable. We probably have more than 2,000 users on this solution.

Everyone in the company uses it at different levels. Managers have a different type of access. My manager can see all of my information and my colleagues' information. I can't see anybody beyond me.

We don't seem to have any plans to increase its usage. It is already being used completely. I believe the last model we deployed was case management so that we can raise tickets directly to the HR department.

How are customer service and support?

I never had a chance to talk to them.

Which solution did I use previously and why did I switch?

We were using Workday before, and I'm really glad we changed to UKG. Workday is not user-friendly. I don't know if it was the way the company was using it or if it is the way Workday is, but UKG seems way better to me.

How was the initial setup?

I was not a part of its deployment.

What about the implementation team?

I believe it was a third party. We don't have all the hands we need to deploy it ourselves.

In terms of maintenance, I believe it is not required because we are using it on the cloud. If anything happens, people from UKG will handle it.

What other advice do I have?

I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning.

I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
UKG
September 2022
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.
Senior Manager IT at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Scalable and useful for our HR and payroll needs, but all pieces don't have the same foundation and don't work together smoothly
Pros and Cons
  • "The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
  • "Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

What is our primary use case?

We use it for employee maintenance, and we run the payroll on the same software. We also use it for time and attendance.

We got it in 2019, and it is a SaaS solution, so we do get the upgrades. We should be on the same version as everybody else.

How has it helped my organization?

The employee self-service (ESS) feature tops the list, and it has enabled us to process payroll much faster. We used to have two different groups every week. We could consolidate everything, so it has enabled faster payroll processing.

What is most valuable?

The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.

What needs improvement?

Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

I would rate it a seven out of 10 in terms of stability. Sometimes, there are hiccups.

What do I think about the scalability of the solution?

Its scalability is good. I don't see any issue with that at all.

The employee self-service feature is used by all 50,000 employees we have. The HR and payroll administrative users are limited. We have about 100 users for that.

I don't know about the plans to expand its usage. If we expand, the user base will expand too, but, as of now, I don't see it changing.

How are customer service and technical support?

Their technical support is above average. I would rate them a seven out of 10.

Which solution did I use previously and why did I switch?

We used Lawson and custom home-built solutions. It was an easy decision to replace our homegrown product, which was difficult to maintain, with an off-the-shelf product. 

How was the initial setup?

These implementations are always complex. There is just no other way. So, it was definitely complex. It took us two years.

What about the implementation team?

We used consultants. Our experience with them was definitely positive.

Which other solutions did I evaluate?

Among the solutions that we evaluated, UKG was the only product that kind of satisfied both HR and payroll needs.

What other advice do I have?

I would advise giving yourself a lot of time to do the foundational work. That's what we did, and that's why it took two years. It is very hard to change anything going forward if you get the foundation wrong.

I would rate UKG a six out of 10. It does have vast room for improvement, mainly because it is not one system built on the same foundation. It has multiple disjointed pieces, and they do not work together smoothly.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sylvia Foust - PeerSpot reviewer
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Real User
Top 10Leaderboard
Beneficial reporting, highly stable, and reliable
Pros and Cons
  • "I have found the most valuable feature to be business intelligence and Cognos reporting."
  • "The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."

What is most valuable?

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

What needs improvement?

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

For how long have I used the solution?

I have been using UKG for 20 years.

What do I think about the stability of the solution?

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

What do I think about the scalability of the solution?

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

How are customer service and support?

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

What other advice do I have?

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UKG Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free UKG Report and get advice and tips from experienced pros sharing their opinions.