UKG and Workday are leading solutions in the HR management sector. UKG appears to have the upper hand in integrated business intelligence and HR processes, while Workday surpasses in performance management and financial features.
Features: UKG provides integrated business intelligence tools, allowing efficient management of onboarding, salary planning, and employee data. Its intuitive configuration ensures seamless payroll and reporting. Workday focuses on performance management, intuitive learning tools, and robust financial management, with strong reporting capabilities.
Room for Improvement: UKG needs enhancements in its time management module and benefit administration, with issues in support responsiveness and integration wait times. Workday could improve its complex payroll integrations, user experience, and adaptability to evolving business needs.
Ease of Deployment and Customer Service: Both UKG and Workday offer extensive cloud deployment options. UKG provides a hybrid approach, praised for efficient customer support. Workday supports scalability but faces criticism for slow response times and lack of personalized support.
Pricing and ROI: UKG offers competitive and flexible pricing but can be costly with extensive module use, delivering good ROI with high user satisfaction. Workday, though expensive, justifies its cost with comprehensive features and strong integration, appealing more to large enterprises. Both deliver improved process efficiency, with UKG offering better mid-sized business cost efficiency.
One developer and one functional person can efficiently manage the implementation for a large organization.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
It is a productive ERP application, but many people in the IT market are not aware of it.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
Creating complex reports has a steep learning curve and often requires specified training.
The ease of use is notable because seeing all the videos and demos, the user interface is quite simple to use.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
The interface of Workday is superior.
What I appreciate best about Workday is the recruiting component.
| Product | Mindshare (%) |
|---|---|
| Workday | 10.5% |
| UKG | 4.9% |
| Other | 84.6% |
| Company Size | Count |
|---|---|
| Small Business | 48 |
| Midsize Enterprise | 43 |
| Large Enterprise | 48 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 6 |
| Large Enterprise | 42 |
At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.
We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.
The Workday Platform is an AI-powered platform that unifies HR, financial, and operational data, enabling seamless planning, execution, and analysis. It improves decision-making, streamlines cross-team processes, and leverages Workday Illuminate™ for advanced AI insights from vast HR and finance datasets. Workday empowers organizations of all sizes to innovate and optimize performance.
We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
