UKG and Workday are leading solutions in the HR management sector. UKG appears to have the upper hand in integrated business intelligence and HR processes, while Workday surpasses in performance management and financial features.
Features: UKG provides integrated business intelligence tools, allowing efficient management of onboarding, salary planning, and employee data. Its intuitive configuration ensures seamless payroll and reporting. Workday focuses on performance management, intuitive learning tools, and robust financial management, with strong reporting capabilities.
Room for Improvement: UKG needs enhancements in its time management module and benefit administration, with issues in support responsiveness and integration wait times. Workday could improve its complex payroll integrations, user experience, and adaptability to evolving business needs.
Ease of Deployment and Customer Service: Both UKG and Workday offer extensive cloud deployment options. UKG provides a hybrid approach, praised for efficient customer support. Workday supports scalability but faces criticism for slow response times and lack of personalized support.
Pricing and ROI: UKG offers competitive and flexible pricing but can be costly with extensive module use, delivering good ROI with high user satisfaction. Workday, though expensive, justifies its cost with comprehensive features and strong integration, appealing more to large enterprises. Both deliver improved process efficiency, with UKG offering better mid-sized business cost efficiency.
Around 30 to 40% of time has been saved in HR-related tasks such as onboarding, approvals, and reporting.
One developer and one functional person can efficiently manage the implementation for a large organization.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
Customer support is good.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
Since it is a cloud-based platform, it can handle increasing data and transactions without major challenges.
It is a productive ERP application, but many people in the IT market are not aware of it.
Creating complex reports has a steep learning curve and often requires specified training.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
The system can be slow at times, especially when generating reports or loading large data.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
Another useful feature is workflow automation. It helps automate approvals and reduce manual follow-ups.
What I appreciate best about Workday is the recruiting component.
| Product | Mindshare (%) |
|---|---|
| Workday | 9.2% |
| UKG | 5.0% |
| Other | 85.8% |
| Company Size | Count |
|---|---|
| Small Business | 48 |
| Midsize Enterprise | 43 |
| Large Enterprise | 48 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 42 |
UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.
UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.
What are UKG's most valued features?UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.
Workday provides a cloud-based platform offering robust human capital management features, emphasizing security, user-friendliness, and operational efficiency through workflow automation.
Workday is utilized by organizations for human capital management, supporting everything from employee recruitment to retirement, payroll processing, and performance tracking. It centralizes HR operations to increase efficiency and manage employee data effectively. Its business process framework allows for drag-and-drop functionality, which along with real-time reporting, enriches the user experience. Workday's modules cover talent, compensation, benefits, and learning, enhancing the workforce management approach. Though integration with external systems can be complex, its usability and flexible configuration support adaptability. Users seek enhancements in customization, reporting, interface usability, and speed, particularly in financial, timekeeping, and payroll modules. Expanding automation, API connectors, language support, and introducing country and industry-specific modules would significantly boost its capabilities. Pricing remains a concern among users.
What are Workday's most important features?Workday is implemented in a range of industries, including finance, healthcare, and technology, offering specialized HR management solutions tailored to each sector's unique requirements. These implementations improve workforce management and align HR strategies with organizational goals, showcasing its adaptability across different business landscapes.
We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
