Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

SAP HCM
Ranking in Benefits Administration
3rd
Ranking in Talent Management
4th
Ranking in Cloud HCM
3rd
Average Rating
7.8
Number of Reviews
51
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Average Rating
7.8
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), HR Analytics Software (1st), Talent Acquisition (5th)
 

Mindshare comparison

As of July 2024, in the Cloud HCM category, the mindshare of SAP HCM is 15.0%, up from 14.2% compared to the previous year. The mindshare of UKG is 5.9%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
Unique Categories:
Benefits Administration
12.8%
Talent Management
10.3%
 

Featured Reviews

Ahmed_Kamal - PeerSpot reviewer
Jun 7, 2023
Challenges in deployment, particularly related to configuration and implementation
It didn't go live with it. Sap HCM is not a flexible solution to meet our requirements There are several issues with GuI, and it's not easy to use. Additionally, it requires a significant amount of configuration, and we haven't been able to find anyone who can meet our specific data…
it_user633483 - PeerSpot reviewer
Mar 23, 2017
​Being able to calculate and immediately see results in the payroll gateway is valuable.
I would like to see more consideration in the web to sports teams' payroll. Currently in Ultipro Web, there is no place to enter contract information that will then feed other areas for the employee such as job history or pay. Also, the field “No. of Games” doesn’t display in Pay Data Entry in web, so even if I import the game information into Web while I’m processing payroll, I still have to log into Back Office in order to make adjustments. Also, the expression for BDUES doesn’t work. It should be $80 per duty day, which normally is either 15 or 16 days per pay period but the expression doesn’t work, so I import that information from a spreadsheet also. Apportioning days per state for state withholding (not SUI) is also a challenge. I frequently have to override that information in pay data entry.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on."
"The most valuable feature is the Personnel Administration."
"We've found that the solution has the capability to scale."
"The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"It is a scalable solution. There are three administrators maintaining the solution: an HR person, a payroll person, and one backup."
"It has the best data management features."
"When you maintain your data in SAP, you can generate any kind of HR report with one click."
"The setup process is straightforward."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"The pay policies and approvals are valuable features."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
 

Cons

"SAP HCM could improve by having more resources and making it more user-friendly. It is complex."
"The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions."
"It needs a lot of end user training as it is not intuitive at all."
"SAP HCM's long and tedious transactions can be improved."
"It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company."
"SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
"The limitation of HCM compared to new-era human capital management solutions is the cost."
"The product's learning and development features could be better, including new exclusive LMS tools."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"The system is slow sometimes."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable."
"The tool needs improvement on the configuration side."
"The platform's features need enhancement while being used as a recruiting tool."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
 

Pricing and Cost Advice

"Licensing fees are paid yearly."
"You pay per license. There not any costs in addition to the standard licensing fees."
"Be careful and guard against future changes in licensing."
"In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue."
"The pricing is really high."
"I believe HCM is a little expensive, but I don't know the exact price because I'm involved with the sales team. However, I think the price must be reasonable because many organizations are migrating their current ERPs to SAP. It's excellent software, and the price is competitive."
"SAP is extremely expensive. The integration costs and customization costs are also a lot."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"If you're going for the full suite, it can be fairly pricey."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The platform is not affordable but also not the most expensive."
"The pricing depends on the number of licenses we buy."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
8%
Retailer
6%
Educational Organization
87%
Computer Software Company
2%
Healthcare Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What needs improvement with UKG?
Advanced Scheduling must be improved. The system is slow sometimes.
What is your primary use case for UKG?
I am working for a retail client in the UK that is expanding its product to different countries. I am configuring the solution for them. I have done it for Romania and Slovakia, and now I am workin...
 

Comparisons

 

Also Known As

SAP Human Capital Management
UKG Pro, UKG Dimensons, UKG Ready
 

Learn More

 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP HCM vs. UKG and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.