

SAP HCM and UKG compete in the enterprise human resource management category. UKG seems to have the upper hand due to its strong employee experience and intuitive interface.
Features: SAP HCM offers powerful integration capabilities, especially with SuccessFactors, facilitating efficient enterprise resource management. Its payroll and time management features provide flexibility and integration with other business processes. UKG is known for its seamless interface, effective time-tracking features, and comprehensive suite for talent management and business intelligence.
Room for Improvement: SAP HCM could benefit from consolidating to a single data source to minimize integration points. Enhancements in the talent components and user interface are necessary to compete with modern solutions. Users also cite issues with integration and cost efficiency. UKG needs to simplify its configuration processes and enhance integration among its acquired products. Clock-in/clock-out features could be more user-friendly, and communication during system updates should be clearer.
Ease of Deployment and Customer Service: SAP HCM primarily offers on-premises deployment with some cloud options via SuccessFactors. Users report mixed experiences with SAP's support, suggesting the need for faster response times on complex issues. UKG provides flexible deployment across various cloud environments. It generally receives positive feedback on customer service, though some users desire more transparency and better help with configuration issues.
Pricing and ROI: SAP HCM is often perceived as expensive, with high integration and customization costs, yet it offers a good return on investment through automation and data management. UKG provides competitive pricing with flexible packages beneficial for multi-state operations, offering a solid return on investment through time and labor savings.
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
One developer and one functional person can efficiently manage the implementation for a large organization.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
SAP HCM is quite scalable.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
SAP HCM needs to be more customizable to fit unique organizational processes.
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
It is a productive ERP application, but many people in the IT market are not aware of it.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
I would rate pricing for SAP as one because the price is high.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
The T-codes are really helpful to understand which particular option we need when we put the T-code in the search box.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
| Product | Mindshare (%) |
|---|---|
| SAP HCM | 3.6% |
| UKG | 4.8% |
| Other | 91.6% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 6 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 48 |
| Midsize Enterprise | 43 |
| Large Enterprise | 48 |
SAP HCM brings together payroll, time management, personnel administration, and integration capabilities, enhancing HR management and operational workflows with user-friendly, stable, and scalable solutions.
SAP HCM is integral for HR departments seeking efficient management of employee lifecycles, from hiring to retirement. It provides comprehensive analytics and reporting tools and integrates smoothly with SuccessFactors. Customization and enterprise resource management integration extend its global appeal. However, users highlight the need for a unified data integration point, interface improvements, and modernization. Challenges include complexity, integration costs, and limited customization. Though cloud innovation is prioritized, on-premises options require attention to prevent obsolescence.
What are SAP HCM's key features?SAP HCM is widely used across industries for managing payroll, employee data, and HR processes. Its deployment in hybrid cloud and on-premises models allows businesses to optimize human resources while integrating with SuccessFactors. Organizations benefit from enhanced payroll functions, employee self-service features, and comprehensive integration with other enterprise systems.
UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.
UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.
What are UKG's most valued features?UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.
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