Siebel CRM vs Zoho CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Siebel CRM and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is scalable.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Due to the many features that are built in from a CRM perspective, it is the best product we have.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

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"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.""The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place.""The most valuable feature of Zoho CRM is its ease of use.""CRM software that's simple to use, with good technical support, scalability, and stability.""The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective.""Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.""One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution.""The whole forecasting and pipeline management is very good."

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Cons
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The user interface, mobile application, and support could be improved.""It is difficult to set up.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

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"We'd like the solution to be less expensive.""The integration should be more user-friendly.""The solution can improve by having a policy that allows us to integrate with the cloud.""Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.""I would like to see more integrations and customization options in the next release.""We would like to always email users as soon as any new features are launched.""The support response time for this solution could be improved.""It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

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Pricing and Cost Advice
  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • More Siebel CRM Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Top Answer:Customer tracking, order management, sales tracking and PO tracking provide efficiency.
    Top Answer:Zoho could be more user friendly by improving the UI of the interface.
    Ranking
    7th
    out of 70 in CRM
    Views
    2,356
    Comparisons
    1,759
    Reviews
    6
    Average Words per Review
    332
    Rating
    7.0
    5th
    out of 70 in CRM
    Views
    1,365
    Comparisons
    606
    Reviews
    15
    Average Words per Review
    456
    Rating
    7.9
    Comparisons
    Also Known As
    Siebel Sales
    Learn More
    Overview
    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Offer
    Learn more about Siebel CRM
    Learn more about Zoho CRM
    Sample Customers
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider15%
    Government8%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Marketing Services Firm9%
    Wellness & Fitness Company9%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider14%
    Wholesaler/Distributor6%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business9%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise65%
    REVIEWERS
    Small Business73%
    Midsize Enterprise12%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise15%
    Large Enterprise56%
    Buyer's Guide
    Siebel CRM vs. Zoho CRM
    November 2022
    Find out what your peers are saying about Siebel CRM vs. Zoho CRM and other solutions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    Siebel CRM is ranked 7th in CRM with 7 reviews while Zoho CRM is ranked 5th in CRM with 18 reviews. Siebel CRM is rated 7.0, while Zoho CRM is rated 7.8. The top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud and Oracle CX Sales, whereas Zoho CRM is most compared with Bitrix24, Pipedrive, Salesforce Sales Cloud, SAP CRM and Oracle CRM. See our Siebel CRM vs. Zoho CRM report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.