We compared Siebel CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say the interface is difficult to navigate. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The flexibility is very good."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The solution is scalable."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"The most valuable feature of Zoho CRM is its ease of use."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The platform has a valuable lead qualification feature."
"I think the whole pipeline tracking is most useful for us."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"Zoho CRM integrates easily with customer service workflows."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"It is difficult to set up."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The solution itself is very heavy."
"The documentation needs to be improved."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The mobile application is a little complicated and could be simplified."
"The support is not quite good."
"The reporting for developers should be improved."
"The support response time for this solution could be improved."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"They should provide an option to customize modules."
"The product's scalability and stability need improvement."
Siebel CRM is ranked 5th in CRM with 16 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Siebel CRM is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Vlocity, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Salesforce Sales Cloud. See our Siebel CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.