Siebel CRM vs Zoho CRM comparison

Why PeerSpot?

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #20 with an average rating of 6.7, while Zoho is ranked #2 with an average rating of 8.4. Oracle holds a 1.1% mindshare in CRM, compared to Zoho’s 2.1% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

Siebel CRM

Read 20 Siebel CRM reviews

5,246 Views
4,984 Comparison Views

88% willing to recommend

Zoho CRM

Read 61 Zoho CRM reviews

9,395 Views
8,549 Comparison Views

90% willing to recommend

Siebel CRM

Zoho CRM

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Executive SummaryUpdated on Feb 8, 2026

Siebel CRM and Zoho CRM are competing products in the CRM solutions category. Zoho CRM seems to have an edge due to its cost-effectiveness and easier deployment options.

Features: Siebel CRM emphasizes scalability, integration with enterprise systems, and comprehensive analytical tools. Zoho CRM offers versatile customization, a variety of out-of-the-box applications, and seamless third-party tool integration.

Room for Improvement: Siebel CRM could improve in terms of reducing deployment complexity and cost, simplifying integrations for smaller enterprises, and enhancing user interface friendliness. Zoho CRM could enhance advanced reporting capabilities, expand large-scale enterprise functionalities, and offer more robust offline access features.

Ease of Deployment and Customer Service: Siebel CRM requires a complex on-premise deployment, making it ideal for businesses with substantial IT infrastructure. Zoho CRM provides a cloud-based setup that is quicker and more accessible, with support channels offering direct and swift service.

Pricing and ROI: Siebel CRM involves higher initial costs, aligned with its comprehensive offerings, which might lead to a high long-term ROI for enterprises. Zoho CRM offers affordable pricing plans, facilitating quicker ROI through lower up-front expenses, appealing especially to small and medium-sized businesses.

To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: September 2026).

Buyer's Guide

Siebel CRM vs. Zoho CRM

September 2026

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Helped 914,262 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

20th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Zoho CRM

Ranking in CRM

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Siebel CRM is 1.1%, down from 2.2% compared to the previous year. The mindshare of Zoho CRM is 2.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Zoho CRM	2.1%
Siebel CRM	1.1%
Other	96.8%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

HarshVardhan1

Software Engineer at Evoluz Global Solutions

Automates client workflows and data validation reliably but has faced limits in complex integrations

While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"If you have a proper business case and a large enterprise where you need to manage more than a million customers then it's a highly recommended solution."

"The solution's order management pack is quite fantastic."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is the number one CRM product in the world."

"We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM."

More Siebel CRM pros

"The user interface, especially the dashboard, offers good navigation."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"Zoho CRM is a scalable product that provides data integration, data integrity, automations, and reliable working time."

"Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"There's no installation required."

"The most valuable feature I have found in Zoho CRM is custom functions—you can achieve anything with it, from integrations with other applications to automating complex tasks that the inbuilt features may not handle."

More Zoho CRM pros

Cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel is not user-friendly."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data."

"The solution itself is very heavy."

More Siebel CRM cons

"Sometimes, they don't understand what my actual needs are."

"I have issues with the tool's scalability."

"The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics."

"Customer Service: It's poor. Technical Support: Poor, as they don't answer your call or emails at your first attempt."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment."

"There should be easy access to feature recommendations in the solution"

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

More Zoho CRM cons

Pricing and Cost Advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The licensing is the subscription, where we pay $50 per month per user."

"Its price is lower than the other software."

"We consider it a good value and found it to be cost-effective."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"Compared to other CRMs, it is very cheap."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Construction Company

Government

Comms Service Provider

Outsourcing Company

13%

Construction Company

11%

Comms Service Provider

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	49
Midsize Enterprise	6
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

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What is your experience regarding pricing and costs for Zoho CRM?

My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.

See all answers

What needs improvement with Zoho CRM?

I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.

See all answers

What is your primary use case for Zoho CRM?

My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...

See all answers

Comparisons

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Compared 12% of the time

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Compared 9% of the time

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Compared 8% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

Pega CRM vs Siebel CRM

Compared 3% of the time

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Compared 4% of the time

Pipedrive vs Zoho CRM

Compared 4% of the time

Freshsales vs Zoho CRM

Compared 4% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 4% of the time

SAP CRM vs Zoho CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Siebel CRM

August 2026

Download Siebel CRM product report

Buyer's Guide

Zoho CRM

August 2026

Download Zoho CRM product report

Also Known As

Siebel Sales

No data available

Overview

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Zoho CRM is a versatile tool designed to customize and integrate business operations efficiently. It features lead management, analytics, automation, and a user-centric interface, making it adaptable for streamlining sales and enhancing customer interactions.

Zoho CRM offers businesses the capability to tailor operations through a customizable platform. It ensures seamless integration with other applications and supports advanced automation, facilitating streamlined sales and marketing processes. With comprehensive dashboards and robust reporting, it tracks employee activities and enhances operational efficiency. However, users seek improved integration with social media, enhanced email campaign functionality, better API integration, and more extensive customization options. Faster support, refined scalability, and advanced predictive analytics are also desired. The platform's mobile app and automation need improvements, with more user-friendly pricing and technical documentation.

What are the most notable features of Zoho CRM?

Lead Management: Streamlines sales processes by efficiently managing leads.
Analytics: Provides insights into sales and marketing operations.
Automation: Enhances operational efficiency by automating routine tasks.
User-Friendly Interface: Simplifies navigation and use for better productivity.
Integration: Connects seamlessly with other applications to improve workflow.

What benefits and ROI should users consider?

Cost-Effectiveness: Offers substantial features at a competitive price.
Operational Efficiency: Increases productivity via seamless integrations.
Comprehensive Reporting: Equips users with detailed insights for decision-making.
Scalability: Adapts to growing business demands and evolving needs.

Zoho CRM is utilized across industries like real estate and IT for managing sales, customer interactions, finance, marketing, and HR tasks. It supports automation in attendance and leave applications, and connects with external systems to handle comprehensive customer data. The platform is essential for tasks like setting appointments, generating invoices, and enhancing customer relationship efficiency.

Zoho

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Siebel CRM vs. Zoho CRM

September 2026

Free Report: Siebel CRM vs. Zoho CRM

Find out what your peers are saying about Siebel CRM vs. Zoho CRM and other solutions. Updated: September 2026.

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