IT Central Station is now PeerSpot: Here's why

Oracle CRM vs Siebel CRM comparison

Cancel
You must select at least 2 products to compare!
Oracle Logo
1,163 views|879 comparisons
Oracle Logo
1,834 views|1,402 comparisons
Featured Review
Buyer's Guide
Oracle CRM vs. Siebel CRM
July 2022
Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"CRM's performance is good, we've never faced any issues with it.""We are able to take back control of our client sales information and analyze it for the future to improve.""The forecasting reporting section was the most useful.""It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements.""For the most part, the solution is straightforward.""The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.""Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance.""It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

More Oracle CRM Pros →

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""The solution is scalable.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution's order management pack is quite fantastic.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

More Siebel CRM Pros →

Cons
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.""An improvement would be to lower the price of the license.""Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.""I'd like to see more feature enhancements.""The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.""The initial setup is complex, it could be improved to be more simplified.""A specialized team is required for managing Oracle, which is extra overhead for the customer.""This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

More Oracle CRM Cons →

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The user interface, mobile application, and support could be improved.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The solution itself is very heavy.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""It is difficult to set up."

More Siebel CRM Cons →

Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
  • More Oracle CRM Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • More Siebel CRM Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which CRM solutions are best for your needs.
    610,229 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance.
    Top Answer:The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it. If the solution could improve the pricing plans, it would be… more »
    Top Answer:This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable.
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    4th
    out of 69 in CRM
    Views
    1,163
    Comparisons
    879
    Reviews
    12
    Average Words per Review
    381
    Rating
    8.3
    7th
    out of 69 in CRM
    Views
    1,834
    Comparisons
    1,402
    Reviews
    6
    Average Words per Review
    359
    Rating
    7.0
    Comparisons
    Also Known As
    Market2Lead
    Learn More
    Overview

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Oracle CRM
    Learn more about Siebel CRM
    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Manufacturing Company29%
    Pharma/Biotech Company14%
    Transportation Company14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider21%
    Government7%
    Real Estate/Law Firm4%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company36%
    Comms Service Provider24%
    Manufacturing Company6%
    Government5%
    Company Size
    REVIEWERS
    Small Business44%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise68%
    REVIEWERS
    Small Business10%
    Large Enterprise90%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise18%
    Large Enterprise67%
    Buyer's Guide
    Oracle CRM vs. Siebel CRM
    July 2022
    Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    Oracle CRM is ranked 4th in CRM with 13 reviews while Siebel CRM is ranked 7th in CRM with 7 reviews. Oracle CRM is rated 8.4, while Siebel CRM is rated 7.0. The top reviewer of Oracle CRM writes "Straightforward to set up with good modules and excellent support". On the other hand, the top reviewer of Siebel CRM writes "Good order management and accounts management, however it's quite a heavy solution". Oracle CRM is most compared with SAP CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Eloqua and Salesforce Marketing Cloud, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CX Sales, Salesforce Sales Cloud, Oracle Service Cloud and SAP CRM. See our Oracle CRM vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.