Oracle CRM vs Siebel CRM comparison

Why PeerSpot?

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #14 with an average rating of 7.7, while Siebel CRM is ranked #20 with an average rating of 6.7. Oracle CRM holds a 1.0% mindshare in CRM, compared to Siebel CRM’s 1.1% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 88% of Siebel CRM users who would recommend it.

Oracle CRM

Read 43 Oracle CRM reviews

5,992 Views
4,374 Comparison Views

90% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

5,246 Views
4,984 Comparison Views

88% willing to recommend

Oracle CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Oracle CRM and Siebel CRM compete in the customer management software market. Oracle CRM holds an upper hand due to its cloud capabilities and flexible deployment options.

Features: Oracle CRM is distinguished by its customization capabilities, cloud solutions including sales, service, and marketing, and integration with Oracle applications. It offers a modular system that enhances scalability and reduces operational costs. Siebel CRM is known for its integrational capabilities, robust data model, and strong case management features, supporting complex customer requirements.

Room for Improvement: Oracle CRM needs enhancements in user experience and to reduce the complexity of customization. Users desire a more engaging interface. Siebel CRM faces challenges with its outdated performance and usability, analytics capabilities, and needs improved cloud-native support. Both products could benefit from better AI integration and user interface enhancements.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment models but faces challenges with a complex initial setup and varied technical support experiences. Its support is robust yet sometimes slow. Siebel CRM, primarily on-premises, is stable but known for cumbersome setup processes, with technical support requiring faster responsiveness.

Pricing and ROI: Oracle CRM is a costly investment but offers flexible subscription-based pricing aligned with business growth, providing good ROI, especially when integrated with other Oracle products. Siebel CRM is also considered expensive, potentially hindering wider adoption despite good functionality and ROI potential. Both products require consideration of integration and customization costs for optimal ROI.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: September 2026).

Buyer's Guide

Oracle CRM vs. Siebel CRM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Siebel CRM

Ranking in CRM

20th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 1.4% compared to the previous year. The mindshare of Siebel CRM is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CRM	1.0%
Siebel CRM	1.1%
Other	97.9%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I see operational cost reductions after the implementation of Oracle CRM."

"It is very simple."

"Technical support is very fast. It's customer friendly."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The product has very good quality to price, has a stable and powerful configuration, and allows your business to fulfill the required processes."

"What I think is best is to use the cloud, and it goes quickly."

"Oracle CRM helped us better understand the customer journey."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"The solution is scalable."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

More Siebel CRM pros

Cons

"Oracle CRM should have more integration with different platforms."

"The interface could be more user friendly. It is currently not intuitive, and it can be better."

"The data visualization should be better in Oracle CRM."

"The performance could be better. It has sometimes taken far too long to complete a single task."

"It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support."

"There are a lot of batches and technical issues."

"The performance could be better."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

More Oracle CRM cons

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"We had opened several cases. I am not at all satisfied with the support of Oracle."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

More Siebel CRM cons

Pricing and Cost Advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"It is not cheap. It is more suitable for big companies."

"The solution is expensive."

"The product’s pricing is very high."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"The licensing is on a yearly basis."

"Compared to alternative solutions Oracle CRM is expensive."

More Oracle CRM pricing and cost advice

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Financial Services Firm

11%

Construction Company

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

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What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

See all answers

What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

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Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 5% of the time

Eptica WCS Suite vs Oracle CRM

Compared 4% of the time

Insightly CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 12% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

SugarCRM Platform vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 7% of the time

NetSuite CRM+ vs Siebel CRM

Compared 6% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

September 2026

Download Oracle CRM product report

Buyer's Guide

Siebel CRM

August 2026

Download Siebel CRM product report

Also Known As

Market2Lead

Siebel Sales

Overview

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

September 2026

Free Report: Oracle CRM vs. Siebel CRM

Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: September 2026.

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