Oracle CRM and Siebel CRM are competing CRM solutions in the enterprise space. Oracle CRM tends to have the edge in customization, integration, and cloud service options while Siebel CRM is noted for its robust, industry-specific solutions.
Features: Oracle CRM provides an integrated framework, adaptive analytics, and cloud services with extensive customization options. It allows quick deployments and offers flexibility in module selection. Siebel CRM boasts a strong data model and supports complex customizations tailored for specific industries, offering stability across various verticals.
Room for Improvement: Oracle CRM can enhance usability and better integrate state-of-the-art technologies, focusing on improving mobile functionality and technical support responsiveness. Siebel CRM could update its UI and manage high customization demands to improve performance, while users desire better support and a strategic cloud transition.
Ease of Deployment and Customer Service: Oracle CRM supports flexible deployment options, including hybrid and public cloud, but has mixed reviews on customer service responsiveness. Siebel CRM's on-premises focus limits deployment flexibility, with slower technical support impacting user experience. Oracle provides 24/7 service, raising customer satisfaction, compared to Siebel's varied support reputation.
Pricing and ROI: Oracle CRM's scalability is notable, albeit with high costs suitable for large enterprises, providing flexible subscription-based pricing. Despite its expense, users report significant ROI from enhanced operational efficiency. Siebel CRM is also expensive but delivers ROI through enhanced process efficiencies and is better suited for large organizations with comprehensive CRM needs.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Siebel CRM | 2.2% |
| Other | 96.4% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 16 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.
Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.
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