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Salesforce Sales Cloud vs Zoho CRM comparison

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Featured Review
Buyer's Guide
Salesforce Sales Cloud vs. Zoho CRM
May 2022
Find out what your peers are saying about Salesforce Sales Cloud vs. Zoho CRM and other solutions. Updated: May 2022.
610,190 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most valuable features are the reporting and the custom codes.""The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly.""Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.""Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most.""There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually.""The dashboards and dashboard customization are great.""On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things.""I have found Salesforce Sales Cloud to be stable."

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"CRM software that's simple to use, with good technical support, scalability, and stability.""One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution.""The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.""The most valuable feature of Zoho CRM is its ease of use.""Zoho CRM is easy to use and easy to understand.""For the most part, the solution is stable.""Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.""It is customizable. We have customized the CRM according to our needs."

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"It is a bit pricey.""Sometimes they refresh the production environment, which can be a bit of a challenge.""If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load.""I would like to see licensing fees reduced in the next release.""There are things that could be improved with respect to file sharing. There is a limited file size.""The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community.""In the next release, I would like to see more integration.""Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."

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"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.""I would like to see more integrations and customization options in the next release.""The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes."""It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart.""Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.""The solution can improve by having a policy that allows us to integrate with the cloud.""I'm not sure that there is scalability potential for enterprises.""There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

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Pricing and Cost Advice
  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    610,190 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time.
    Top Answer:The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.
    Top Answer:I use Salesforce Sales Cloud to customise order management and tracking. We also use it for revenue recognition, billing and analytics. Salesforce is our primary CRM.
    Top Answer:The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place.
    Top Answer:We pay a subscription. The license is the subscription where we pay $50 per month per user. Zoho CRM pricing is very affordable. There are no costs in addition to the subscription fees.
    Top Answer:It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same… more »
    out of 69 in CRM
    Average Words per Review
    out of 69 in CRM
    Average Words per Review
    Also Known As
    Sales Cloud, SFDC, Salesforce
    Learn More
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    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Learn more about Salesforce Sales Cloud
    Learn more about Zoho CRM
    Sample Customers
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips,, Business Stream, Remote Asset Management, Dialogue Group
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    Computer Software Company25%
    Comms Service Provider8%
    Financial Services Firm8%
    Marketing Services Firm5%
    Computer Software Company33%
    Comms Service Provider16%
    Financial Services Firm6%
    Financial Services Firm20%
    Marketing Services Firm10%
    Wellness & Fitness Company10%
    Computer Software Company34%
    Comms Service Provider24%
    Performing Arts4%
    Company Size
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise67%
    Small Business70%
    Midsize Enterprise15%
    Large Enterprise15%
    Small Business24%
    Midsize Enterprise17%
    Large Enterprise59%
    Buyer's Guide
    Salesforce Sales Cloud vs. Zoho CRM
    May 2022
    Find out what your peers are saying about Salesforce Sales Cloud vs. Zoho CRM and other solutions. Updated: May 2022.
    610,190 professionals have used our research since 2012.

    Salesforce Sales Cloud is ranked 1st in CRM with 48 reviews while Zoho CRM is ranked 5th in CRM with 12 reviews. Salesforce Sales Cloud is rated 8.2, while Zoho CRM is rated 7.6. The top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Salesforce Sales Cloud is most compared with Oracle E-Business Suite, Camunda Platform, SAP ERP, Pega Robotic Process Automation and Oracle CX Sales, whereas Zoho CRM is most compared with Pipedrive, Freshsales, Bitrix24, Microsoft Dynamics CRM and Oracle Service Cloud. See our Salesforce Sales Cloud vs. Zoho CRM report.

    See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.