Salesforce Sales Cloud vs Zoho CRM comparison

Salesforce and Zoho are both solutions in the CRM category. Salesforce is ranked #2 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.0. Salesforce holds a 8.1% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Salesforce Sales Cloud

Read 115 Salesforce Sales Cloud reviews

4,029 Views
1,918 Comparison Views

94% willing to recommend

Zoho CRM

Read 53 Zoho CRM reviews

1,877 Views
883 Comparison Views

88% willing to recommend

Salesforce Sales Cloud

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Salesforce Sales Cloud and Zoho CRM are two leading products competing in the CRM category. Salesforce Sales Cloud has the upper hand in customization and ecosystem options, while Zoho CRM stands out for its ease of use and cost-effectiveness.

Features: Salesforce Sales Cloud offers a highly customizable platform with broad integration options and a robust app ecosystem, supporting CRM, sales, and marketing processes. Its strength lies in analytics and automation capabilities. Zoho CRM impresses with its simplicity and ease of integration, providing essential CRM functions like lead management and analytics, appealing especially to small and medium enterprises due to its straightforward interface.

Room for Improvement: Salesforce Sales Cloud could enhance its user experience by simplifying data management and reporting tools, addressing integration limitations, and reducing complexities. Zoho CRM needs to advance its automation and improve social integration, including sophisticated features for telemarketing and reports, along with better support services.

Ease of Deployment and Customer Service: Salesforce Sales Cloud is largely deployed on the public cloud with hybrid options available. Customer service feedback varies, with praise for community support but slower technical assistance unless premium services are purchased. Zoho CRM has a reliable public cloud presence and garners positive customer service reviews, though there are calls for more efficient support.

Pricing and ROI: Salesforce Sales Cloud comes with high costs due to setup and licensing fees but offers strong ROI through enhanced sales processes. It is suitable for those seeking a comprehensive investment in CRM technology. Zoho CRM is more cost-effective, making it attractive for smaller businesses. It delivers good ROI by improving productivity at competitive prices with bundled applications.

To learn more, read our detailed Salesforce Sales Cloud vs. Zoho CRM Report (Updated: May 2025).

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

Salesforce Sales Cloud enhances productivity, efficiency, and management, improving visibility, decision-making, and fundraising for non-profits.

Sentiment score

7.5

Automation increased productivity and sales by streamlining processes and reducing manual tasks, enhancing efficiency and organizational value.

Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Customer Service

Sentiment score

7.1

Salesforce Sales Cloud offers varying support quality based on subscription level, with faster responses for premium users and valuable community resources.

Sentiment score

6.7

Customer service is helpful but varies in responsiveness, with support hours dependent on the service plan.

Support requires a subscription and when taken, the service is pretty nice.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Sometimes, they don't understand what my actual needs are.

Romani Labib

Director of Information Technology at MASFinancials

For more quotes and insights, download the Zoho CRM report

Scalability Issues

Sentiment score

7.8

Salesforce Sales Cloud offers scalable solutions, praised for flexibility and growth but noted for reporting and storage cost limitations.

Sentiment score

7.9

Zoho CRM is scalable, suitable for SMEs, integrates well, but faces challenges at the enterprise level.

Salesforce is highly scalable and operates efficiently.

Sundus Ajmal

AWS Cloud Engineer at Accenture

It scales effortlessly with user growth.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Stability Issues

Sentiment score

8.2

Salesforce Sales Cloud is highly stable and reliable, with swift issue resolutions and high user satisfaction from regular updates.

Sentiment score

7.8

Zoho CRM is praised for stability and reliability, despite initial issues; EU servers are recommended for better performance.

Salesforce Sales Cloud is very stable.

NavinJacob

CTO at Cipher7

I have not experienced any degradation in Salesforce's performance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Room For Improvement

Salesforce Sales Cloud needs better UI, cost, integration, reporting, mobile support, data handling, and automation with improved performance.

Enhancing Zoho CRM requires better integration, automation, customization, user interface, customer service, analytics, and support for offline operations.

With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.

NavinJacob

CTO at Cipher7

Compared to AWS, it is slower, which could be a hindrance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.

Romani Labib

Director of Information Technology at MASFinancials

For more quotes and insights, download the Zoho CRM report

Setup Cost

Salesforce Sales Cloud is costly but valued for its customization, integration, and efficiency benefits for businesses despite high expenses.

Zoho CRM provides competitive enterprise pricing, starting at $35 per user, offering affordable and feature-rich plans compared to competitors.

Without negotiation, costs can become expensive.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

I rate the pricing as a five out of ten, as it offers good value for money.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

For more quotes and insights, download the Zoho CRM report

Valuable Features

Salesforce Sales Cloud provides customizable CRM solutions with seamless integration, automation, and advanced analytics for diverse business needs.

Zoho CRM offers customization, integration, analytics, mobile flexibility, and scalability, ideal for startups and SMEs.

Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.

Sundus Ajmal

AWS Cloud Engineer at Accenture

The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.

NavinJacob

CTO at Cipher7

For more quotes and insights, download the Salesforce Sales Cloud report

Specifically, the leads and deals modules, as well as integrations, are very effective.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

You can customize everything—what you sell, be it products, services, or projects.

Romani Labib

Director of Information Technology at MASFinancials

For more quotes and insights, download the Zoho CRM report

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

115

Ranking in other categories

Conversation Intelligence Software (3rd)

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

4th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Salesforce Sales Cloud is 8.1%, down from 10.7% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Greg-Lythe

CTO at Amulets Hotkey

A feature-rich platform that helps to track sales and gather customer information

My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless. It's like using Excel—you don't have to save every single time you enter new details into a cell because it knows it's a local copy. With a cloud-based system like the tool, changing requires refreshing and saving, which can be tedious.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

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Top Industries

By visitors reading reviews

Educational Organization

37%

Computer Software Company

Financial Services Firm

Manufacturing Company

Educational Organization

44%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

With today's generative AI capabilities like ChatGPT ( /products/chatgpt-reviews ), it should be possible to directly communicate with the software rather than navigating through the entire system ...

See all answers

What is your primary use case for Salesforce Sales Cloud?

I generally use Salesforce Sales Cloud ( /products/salesforce-sales-cloud-reviews ) for our sales process, setting up the entire opportunity lifecycle from lead generation to contract closure. It h...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 25% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 24% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Siebel CRM vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

SAP CRM vs Zoho CRM

Compared 50% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 6% of the time

Oracle CRM vs Zoho CRM

Compared 5% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

June 2025

Download Salesforce Sales Cloud product report

Buyer's Guide

Zoho CRM

June 2025

Download Zoho CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

May 2025

Free Report: Salesforce Sales Cloud vs. Zoho CRM

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