We compared Salesforce Sales Cloud and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The most valuable features are the reporting and the custom codes."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"Salesforce Sales Cloud is a stable solution."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"For the most part, the solution is stable."
"The solution has an efficient notification feature."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Zoho CRM's best feature is its reporting."
"The product is customizable."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"The scalability could improve by a small amount."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"The reporting formats could be better."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"I would like to see a more affordable licensing model."
"The support response time for this solution could be improved."
"The MCR capabilities have some limitations."
"The reporting for developers should be improved."
"I'm not sure that there is scalability potential for enterprises."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Some of our clients could not develop their requirements using the product."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Salesforce Sales Cloud is rated 8.4, while Zoho CRM is rated 8.0. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and UiPath, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and Sales Creatio. See our Salesforce Sales Cloud vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
