2021-11-01T13:57:18Z

What needs improvement with Zoho CRM?

Miriam Tover - PeerSpot reviewer
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20 Answers

Mubeen Mohammed - PeerSpot reviewer
Real User
Top 20
2023-10-20T04:29:25Z
Oct 20, 2023

The product's scalability and stability need improvement.

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Matheus Ferraz - PeerSpot reviewer
Real User
Top 5
2023-06-27T12:20:26Z
Jun 27, 2023

Zoho CRM’s customer service can be a little difficult to reach sometimes. They have a very large community. We can find answers in the community blog. However, sometimes we see articles of people asking for a new feature, and it has been sitting there for two to three years without an official answer or letting us know when we should expect the feature to be launched. The product could improve its customer service.

MP
Real User
Top 5Leaderboard
2023-05-30T09:15:00Z
May 30, 2023

The solution should add more customizing options to Canvas.

EP
Real User
Top 20
2023-05-30T07:54:00Z
May 30, 2023

Whenever I have to add a contract, it shows multiple lines on the screen. It isn't easy to proceed further in this case. They should improve this particular feature in the solution.

JA
Real User
Top 5Leaderboard
2023-05-29T20:35:00Z
May 29, 2023

I would like to see better integration with Zoho Creator.

SHEHBAZ HUSSAIN - PeerSpot reviewer
Real User
Top 5
2023-05-26T17:35:00Z
May 26, 2023

The MCR capabilities have some limitations.

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Poulomee Chatterjee - PeerSpot reviewer
Real User
Top 10
2023-05-08T03:08:20Z
May 8, 2023

Currently, there is no need for further improvement as the solution has successfully met our requirements. We have utilized it across various industries, effectively segregating them by different sectors, including enterprises and small businesses. It has proven to be a good solution. The customization options for roles in Zoho CRM are currently limited. While the platform offers extensive coverage for various industries and business sizes, there is room for improvement in terms of providing more roles and enhancing customization capabilities within those roles.

Vadim Adams - PeerSpot reviewer
Real User
Top 5
2023-03-17T10:49:25Z
Mar 17, 2023

There are certain functions that have occasional performance issues including workflow automation that can result in backlogs. It's been less of a problem recently.

Suzan Demir - PeerSpot reviewer
Real User
Top 5
2023-02-13T20:28:00Z
Feb 13, 2023

The process of creating reports is not very user-friendly - it takes time, and it's confusing.

Alok Kumar Bhuwan - PeerSpot reviewer
Real User
Top 5
2023-01-12T12:36:04Z
Jan 12, 2023

Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics. The company is now looking into a different solution for analytics, such as Google Analytics or Zoho Analytics. Whichever is better, my company will use.

Tarik Altunok - PeerSpot reviewer
Real User
Top 10
2022-11-02T13:21:27Z
Nov 2, 2022

What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better.

Amarendra Samal - PeerSpot reviewer
Consultant
Top 5
2022-10-12T13:30:42Z
Oct 12, 2022

Zoho could be more user friendly by improving the UI of the interface.

Muljo Witono - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-25T11:56:53Z
Aug 25, 2022

While Zoho products have been updated and they have introduced many features, sometimes the information about new features is not there. Sometimes we have to try it ourselves and discover by trial and error to get to know what the new features are as well as the function or benefit. Support could be more knowledgeable. We want to integrate the product with WhatsApp or social media or chat, WeChat. We'd like something like ChatBox as people are no longer using email to communicate. They are now using direct messages. Zoho needs to get involved with this.

Darshan Makhecha - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-10T17:59:24Z
Aug 10, 2022

We would like to always email users as soon as any new features are launched.

Ganesh-Iyer - PeerSpot reviewer
Real User
Top 5
2022-07-14T16:42:00Z
Jul 14, 2022

The integration should be more user-friendly. I think the architecture currently is pretty modularized within the Zoho system. We have a CRM and we have projects, and the integration part in previous modules can be better and made easier for end users. That is where we had to use third-party vendor support to help us build those integrations.

Harshal Kansara - PeerSpot reviewer
Real User
Top 20
2022-05-11T12:43:01Z
May 11, 2022

It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart.

Ian_MacFarlane - PeerSpot reviewer
Real User
2022-02-14T21:52:13Z
Feb 14, 2022

The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes." Those are things that cannot be changed. They are constantly releasing new features, such as visibility to non-users. They've already addressed that with a feature that allows people to see sales contests and results of sales promotions, as well as who's selling the most. They are not required to have a paid license, which is convenient. There are some people who only need to catch an occasional glimpse. The way it works is it's all-or-nothing. But that's how they're all. There is nothing new there.

HS
Reseller
2022-01-25T13:07:22Z
Jan 25, 2022

The support response time for this solution could be improved.

YT
Real User
2021-12-08T19:22:00Z
Dec 8, 2021

Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved. They can improve the mobile app. They can add more functionalities to the Zoho CRM mobile app.

PY
Real User
2021-11-01T13:57:18Z
Nov 1, 2021

The mobile application is a little complicated and could be simplified.

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