2022-05-18T14:53:50Z

What do you like most about Siebel Sales?

Julia Miller - PeerSpot reviewer
  • 0
  • 5
PeerSpot user
6

6 Answers

Shiraz Shah - PeerSpot reviewer
Real User
Top 20
2024-01-16T09:07:22Z
Jan 16, 2024

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks.

When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

Search for a product comparison
Ismail El Gayar - PeerSpot reviewer
Real User
Top 10
2023-08-23T13:56:04Z
Aug 23, 2023

Siebel CRM is the number one CRM product in the world.

RA
Real User
Top 20
2023-06-01T12:58:00Z
Jun 1, 2023

Siebel CRM is used for distributing information between systems, trouble ticketing, and case management.

SF
Consultant
Top 20
2023-03-09T21:57:00Z
Mar 9, 2023

The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge.

MM
Real User
Top 5
2023-02-21T11:00:15Z
Feb 21, 2023

The flexibility is very good.

NJ
Consultant
Top 20
2022-05-18T14:53:50Z
May 18, 2022

Due to the many features that are built in from a CRM perspective, it is the best product we have.

Learn what your peers think about Siebel CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize...
Download Siebel CRM ReportRead more