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Salesforce Sales Cloud vs Siebel CRM comparison

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Featured Review
Buyer's Guide
Salesforce Sales Cloud vs. Siebel CRM
July 2022
Find out what your peers are saying about Salesforce Sales Cloud vs. Siebel CRM and other solutions. Updated: July 2022.
621,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is very fast and responsive. There's no lag time when you are on the platform.""I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting.""I have found Salesforce Sales Cloud to be stable.""The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product.""I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device.""The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems.""The solution can scale massively. I've been quite impressed.""It is a good platform that shows consolidation of information for our customer base."

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"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution is scalable.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

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Cons
"The solution can be difficult to understand for customers of Salesforce.""Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information.""Sometimes they refresh the production environment, which can be a bit of a challenge.""It could have a more user-friendly interface.""The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.""In the next release, I would like to see more integration.""I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors.""Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."

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"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The user interface, mobile application, and support could be improved.""It is difficult to set up.""Siebel CRM can improve as an ERP and for a few corporate business workloads."

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Pricing and Cost Advice
  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch.
    Top Answer:I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud… more »
    Top Answer:We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Ranking
    1st
    out of 70 in CRM
    Views
    5,129
    Comparisons
    3,229
    Reviews
    49
    Average Words per Review
    640
    Rating
    8.2
    7th
    out of 70 in CRM
    Views
    1,929
    Comparisons
    1,483
    Reviews
    5
    Average Words per Review
    320
    Rating
    7.0
    Comparisons
    Also Known As
    Sales Cloud, SFDC, Salesforce
    Learn More
    Salesforce
    Video Not Available
    Overview

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Salesforce Sales Cloud
    Learn more about Siebel CRM
    Sample Customers
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm7%
    Comms Service Provider7%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider18%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider24%
    Government6%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    REVIEWERS
    Small Business10%
    Large Enterprise90%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise17%
    Large Enterprise66%
    Buyer's Guide
    Salesforce Sales Cloud vs. Siebel CRM
    July 2022
    Find out what your peers are saying about Salesforce Sales Cloud vs. Siebel CRM and other solutions. Updated: July 2022.
    621,327 professionals have used our research since 2012.

    Salesforce Sales Cloud is ranked 1st in CRM with 50 reviews while Siebel CRM is ranked 7th in CRM with 6 reviews. Salesforce Sales Cloud is rated 8.2, while Siebel CRM is rated 7.0. The top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Salesforce Sales Cloud is most compared with Oracle E-Business Suite, SAP ERP, Camunda Platform, Oracle CX Sales and Pega Robotic Process Automation, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Oracle CX Sales, Oracle Service Cloud and SAP CRM. See our Salesforce Sales Cloud vs. Siebel CRM report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.