Zoho CRM and monday.com compete in the CRM and project management software category, respectively. While both have their strengths, monday.com seems to have the upper hand with its user-friendly interface and rich project management features.
Features:Zoho CRM offers customization, lead management, and integration with multiple applications, ideal for startups and SMEs. It supports easy data import/export and hierarchical databases. monday.com excels with scalability, project management, automation, and integrations with tools like Slack. Its customizable dashboards and visual timelines boost productivity, particularly for SMEs.
Room for Improvement:Zoho CRM could improve its UI, social media integration, and offer an on-premise solution. Better integration with platforms like LinkedIn and enhanced automation are also suggested. monday.com needs to enhance task management for detailed projects, improve mobile support, and expand integrations with services like Outlook.
Ease of Deployment and Customer Service:Zoho CRM and monday.com both offer public and private cloud deployments for flexibility. Zoho CRM is user-friendly with regionalized support but may need to improve response times. monday.com is easy to set up due to its intuitive design but receives mixed reviews about support response times and options.
Pricing and ROI:Zoho CRM is cost-effective with flexible pricing for SMEs and no setup fees for cloud deployments. Its various license packages offer savings over traditional CRM systems. monday.com is more expensive but provides a solid ROI with its extensive project management features, catering to varied team sizes and enhancing productivity.
I would rate their customer service a ten.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
Sometimes, they don't understand what my actual needs are.
I would rate the stability of Zoho CRM as a nine.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
It is quite expensive.
I rate the pricing as a five out of ten, as it offers good value for money.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Specifically, the leads and deals modules, as well as integrations, are very effective.
You can customize everything—what you sell, be it products, services, or projects.
Monday.com for Enterprise is designed to enhance task tracking, notifications, and project overview, offering customizable dashboards and flexible integrations for efficient management across diverse teams.
Monday.com for Enterprise is a powerful tool for task and project management, offering automation to streamline processes and customizable dashboards for comprehensive project views. Built for ease of use, it supports collaborative features like file sharing and board customization, which facilitate effective communication and workflow optimization. While it provides robust templates and views such as Gantt charts and Kanban for seamless operations, users note room for improvement in performance, responsiveness, and integration capabilities.
What are the key features of Monday.com for Enterprise?Monday.com for Enterprise is applied across sectors like marketing, HR, construction, and software development for CRM, resource management, and remote collaboration. It aids teams with timeline tracking, automated workflows, and efficient task delegation, emphasizing user-friendly design and adaptable integration capabilities.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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