Siebel CRM pros and cons

The solution's order management pack is quite fantastic.

The solution is scalable.

Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.

Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.

It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.

Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.

The solution itself is very heavy.

It is difficult to set up.

Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.

The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.

The user interface, mobile application, and support could be improved.

Siebel CRM can improve as an ERP and for a few corporate business workloads.

The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.