IT Central Station is now PeerSpot: Here's why

Siebel CRM Pros

AK
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
The solution's order management pack is quite fantastic.
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Victor Mendoza - PeerSpot reviewer
General Manager at ActiveIT Consultores
The solution is scalable.
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Ratish Shelar - PeerSpot reviewer
Solution Architect at Tata Consultancy
Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.
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Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.
Soumyajyoti BHadra - PeerSpot reviewer
Salesforce Technical Lead at Tata Consultancy
Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.
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PedroNavarro - PeerSpot reviewer
BI Development & Validation Manager at JT International SA
It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.
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Abid Shafiq - PeerSpot reviewer
Sr. Manager CRM Platform and Integration at PTCL
Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.
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Siebel CRM Cons

AK
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
The solution itself is very heavy.
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Victor Mendoza - PeerSpot reviewer
General Manager at ActiveIT Consultores
It is difficult to set up.
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Ratish Shelar - PeerSpot reviewer
Solution Architect at Tata Consultancy
Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.
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Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.
Soumyajyoti BHadra - PeerSpot reviewer
Salesforce Technical Lead at Tata Consultancy
The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.
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PedroNavarro - PeerSpot reviewer
BI Development & Validation Manager at JT International SA
The user interface, mobile application, and support could be improved.
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Abid Shafiq - PeerSpot reviewer
Sr. Manager CRM Platform and Integration at PTCL
Siebel CRM can improve as an ERP and for a few corporate business workloads.
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JJ
Senior IT Architect at IBM
The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.
View full review »
Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.