Siebel CRM Pros
AK
reviewer1265133
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
The solution's order management pack is quite fantastic.
View full review »The solution is scalable.
View full review »Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.
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CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.
Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.
View full review »It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.
View full review »Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.
View full review »Siebel CRM Cons
AK
reviewer1265133
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
The solution itself is very heavy.
View full review »It is difficult to set up.
View full review »Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.
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CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.
The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.
View full review »The user interface, mobile application, and support could be improved.
View full review »Siebel CRM can improve as an ERP and for a few corporate business workloads.
View full review »JJ
Jens Mikael Jensen
Senior IT Architect at IBM
The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.
View full review »Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,229 professionals have used our research since 2012.