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SAP CRM vs Siebel CRM comparison

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Buyer's Guide
SAP CRM vs. Siebel CRM
July 2022
Find out what your peers are saying about SAP CRM vs. Siebel CRM and other solutions. Updated: July 2022.
622,645 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM.""We get very good support from SAP.""The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well.""The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.""When we are using SAP CRM we receive more accurate results than using any other CRM system.""The stability is good.""SAP CRM is a scalable solution.""We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."

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"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution is scalable.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

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"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement.""The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects.""The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex.""The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration.""They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.""Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly.""Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions.""In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."

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"It is difficult to set up.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The user interface, mobile application, and support could be improved.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

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Pricing and Cost Advice
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • "SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
  • "There is a license required to use SAP CRM."
  • "From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
  • More SAP CRM Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    622,645 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.
    Top Answer:The pricing is competitive and it is delivering results. From a pricing point of view, we are satisfied. I don't have any comments on if it is too high or low. We are frequently renewing the contract… more »
    Top Answer:Frankly speaking, for more than seven and a half years, I haven't found any area for improvement. The design is user-friendly. The interface is good. Any person needs only basic training and we can… more »
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    out of 70 in CRM
    Average Words per Review
    out of 70 in CRM
    Average Words per Review
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    SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Learn more about SAP CRM
    Learn more about Siebel CRM
    Sample Customers
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    Manufacturing Company27%
    Financial Services Firm18%
    Computer Software Company26%
    Comms Service Provider25%
    Manufacturing Company6%
    Energy/Utilities Company5%
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    Computer Software Company32%
    Comms Service Provider24%
    Financial Services Firm6%
    Company Size
    Small Business38%
    Midsize Enterprise5%
    Large Enterprise57%
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise64%
    Small Business10%
    Large Enterprise90%
    Small Business17%
    Midsize Enterprise17%
    Large Enterprise66%
    Buyer's Guide
    SAP CRM vs. Siebel CRM
    July 2022
    Find out what your peers are saying about SAP CRM vs. Siebel CRM and other solutions. Updated: July 2022.
    622,645 professionals have used our research since 2012.

    SAP CRM is ranked 3rd in CRM with 17 reviews while Siebel CRM is ranked 7th in CRM with 6 reviews. SAP CRM is rated 7.6, while Siebel CRM is rated 7.0. The top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Salesforce Sales Cloud and SAP Marketing Cloud, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Oracle CX Sales, Salesforce Sales Cloud and Vlocity. See our SAP CRM vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.