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Zoho CRM pros and cons

Vendor: Zoho

4.0 out of 5

54 reviews
89% willing to recommend

Pros & Cons summary

Zoho CRM is easy to use and customizable, enhancing functionality with third-party integration. It offers robust reporting tools for lead management and market insights, and its cloud-based system ensures convenience. The mobile app and report creation need simplification, and integration options could be more user-friendly. Built-in AI requires enhancement, and support and pricing are areas to watch. Zoho CRM offers value with lead tracking and customer data management.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Zoho CRM is easy to use and customize, adapting to specific business needs.

It offers powerful lead management, analytics, and pipeline tracking, making it highly efficient for sales processes.

The cloud-based setup and integration capabilities make it cost-effective and versatile with third-party solutions.

Zoho CRM provides comprehensive customer data management from lead generation to workflow and reporting.

Emailing and marketing integration directly within Zoho CRM offers streamlined communication and marketing efforts.

CONS

Zoho CRM's mobile application is complex and could be simplified.

Users find that Zoho CRM's data organization and cleanup processes are manual and challenging, especially when dealing with duplicate entries.

The scalability and stability of Zoho CRM for large enterprises need improvement.

Zoho CRM requires better integration options and more customization capabilities, particularly with Zoho Creator.

Support response time and the knowledge level of Zoho CRM support staff could be improved.

Zoho CRM Pros review quotes

Technical Solutions Architect at Valencia IIP Advisors Limited

Feb 14, 2022

The whole forecasting and pipeline management is very good.

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Founder, CEO at AccelSoft Infotech

Jun 17, 2024

The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations

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Director of Information Technology at MASFinancials

Jun 20, 2025

What I appreciate about Zoho CRM is the customization.

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Free Report: Zoho CRM Reviews and More

Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.

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SadeepaPalliyaguru

Chief Innovation Officer at VS ONE World

Aug 30, 2024

The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow.

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CRM Team Leader at a tech company with 201-500 employees

Jun 27, 2023

The best thing about Zoho CRM is that it is integrated with other Zoho applications.

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Amit Kawadiwale

Senior Product Manager at quickwork

Feb 22, 2022

Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.

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DIrector at Wolflogic

Mar 17, 2023

Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

The user interface, especially the dashboard, offers good navigation.

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ME

MoustafaElSayed

Marketing and digital transformation manager at Red Real Estate Domain

Dec 24, 2021

The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

We can customize the solution the way we want to.

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Zoho CRM Cons review quotes

Technical Solutions Architect at Valencia IIP Advisors Limited

Feb 14, 2022

The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes."

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Founder, CEO at AccelSoft Infotech

Jun 17, 2024

There should be easy access to feature recommendations in the solution

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Director of Information Technology at MASFinancials

Jun 20, 2025

Sometimes, they don't understand what my actual needs are.

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Free Report: Zoho CRM Reviews and More

Learn what your peers think about Zoho CRM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.

864,053 professionals have used our research since 2012.

SadeepaPalliyaguru

Chief Innovation Officer at VS ONE World

Aug 30, 2024

The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized.

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CRM Team Leader at a tech company with 201-500 employees

Jun 27, 2023

Zoho CRM’s customer service can be a little difficult to reach sometimes.

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Amit Kawadiwale

Senior Product Manager at quickwork

Feb 22, 2022

Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.

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DIrector at Wolflogic

Mar 17, 2023

Certain functions have occasional performance issues.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization.

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ME

MoustafaElSayed

Marketing and digital transformation manager at Red Real Estate Domain

Dec 24, 2021

There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

Some of our clients could not develop their requirements using the product.

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Product Categories

Product Categories

Opportunity Management

Sales Force Automation

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Zoho CRM

monday.com for Enterprise vs Zoho CRM

Salesforce Sales Cloud vs Zoho CRM

SAP CRM vs Zoho CRM

Odoo vs Zoho CRM

Siebel CRM vs Zoho CRM

Oracle CRM vs Zoho CRM

Bitrix24 vs Zoho CRM

Oracle CX Sales vs Zoho CRM

Pipedrive vs Zoho CRM

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