We compared SAP CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The tool is easy to use."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"The most valuable feature is lead management and integration."
"SAP CRM is very fast, providing accurate information and good results."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The initial setup of SAP CRM was simple."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The most valuable feature of Zoho CRM is its ease of use."
"We can customize the solution the way we want to."
"It is customizable. We have customized the CRM according to our needs."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"SAP CRM could improve by being easier to use and customer-friendly."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"When features do get added, we would like the product to notify us in a timely way."
"The product's pricing could be better."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The solution is slow."
"The reporting for developers should be improved."
"We'd like the solution to be less expensive."
"The MCR capabilities have some limitations."
"This solution needs a more user-friendly interface."
"Support could be more knowledgeable."
"The solution's feature for forecast has limitations."
"The integration should be more user-friendly."
"The tool is hard for people who have worked with Microsoft Office for a long time."
SAP CRM is ranked 4th in CRM with 38 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. SAP CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and monday.com, whereas Zoho CRM is most compared with monday.com, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our SAP CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
