Siebel CRM vs SugarCRM Platform comparison

Why PeerSpot?

Oracle and SugarCRM are both solutions in the CRM category. Oracle is ranked #20 with an average rating of 6.7, while SugarCRM is ranked #29. Oracle holds a 1.1% mindshare in CRM, compared to SugarCRM’s 1.1% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Siebel CRM

Read 20 Siebel CRM reviews

5,246 Views
4,984 Comparison Views

88% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

5,459 Views
4,040 Comparison Views

50% willing to recommend

Siebel CRM

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and SugarCRM Platform are competing customer relationship management solutions. The data comparison suggests Siebel CRM holds the upper hand for larger businesses due to its extensive integration capabilities, while SugarCRM Platform is favored by businesses seeking flexibility and adaptability.

Features: Siebel CRM offers robust analytics, industry-specific solutions, and comprehensive integration. SugarCRM Platform offers intuitive customization, open-source architecture, and a seamless mobile experience.

Room for Improvement: Siebel CRM could improve its deployment complexity, support channel navigation, and initial setup cost. SugarCRM Platform may address limitations in scaling for extremely large enterprises, expand industry-specific modules, and enhance advanced analytics capabilities.

Ease of Deployment and Customer Service: Siebel CRM's deployment is complex, often requiring dedicated IT support. SugarCRM Platform provides a more straightforward cloud-based setup that reduces internal team burdens. SugarCRM customer service is noted for rapid response times, whereas Siebel may require navigating more complex support channels.

Pricing and ROI: Siebel CRM typically involves significant upfront setup costs, reflecting its enterprise-grade customization leading to high long-term ROI for large businesses. SugarCRM Platform offers a more budget-friendly initial investment with cloud deployment options, allowing quicker returns on investment especially for small to medium enterprises.

To learn more, read our detailed Siebel CRM vs. SugarCRM Platform Report (Updated: September 2026).

Buyer's Guide

Siebel CRM vs. SugarCRM Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

20th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

SugarCRM Platform

Ranking in CRM

29th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th), Marketing Automation (16th), Sales Force Automation (7th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Siebel CRM is 1.1%, down from 2.2% compared to the previous year. The mindshare of SugarCRM Platform is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.1%
SugarCRM Platform	1.1%
Other	97.8%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"It is a stable solution, but because it is an on-premises one, we have slow response rates at times."

"It is quite robust and flexible; you can develop almost anything you want, and when you go into the tools, you can do anything you want."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"The solution's order management pack is quite fantastic."

More Siebel CRM pros

"By default, it comes with a really good model where you can start working with it without having a lot of developers in your team."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"Saying that, it has a small server footprint and is easy to set up."

"This solution's stability is very good, it runs almost without effort, and we don't have any support issues with it."

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost, and it works well."

"It works well with Jira. You can customize it to fit your needs."

More SugarCRM Platform pros

Cons

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The latest versions of this solution are not stable. I have been working on the latest version for three and a half years and I'm still experiencing issues with stability."

"The tool took a lot of time to deploy."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Server may response very slowly if effective load balancing is not done."

"The documentation needs to be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

More Siebel CRM cons

"Pipelines, forecasts, and reporting in general, are not that good in the free version."

"The interface could be more user-friendly."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"At the moment, there is a complicated flow in regards to the user's permissions and what they can see."

"Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI."

"You cannot include all your entities under one instance at the moment."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

More SugarCRM Platform cons

Pricing and Cost Advice

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Construction Company

Government

Comms Service Provider

Financial Services Firm

17%

Construction Company

15%

Comms Service Provider

10%

Engineering Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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What is your primary use case for Siebel Sales?

We implemented Siebel CRM in our organization in December 2022. We are currently in discussions with Oracle, but we will stay with Siebel CRM rather than moving to the Fusion version. We are alread...

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 12% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

Oracle CRM vs Siebel CRM

Compared 8% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 7% of the time

NetSuite CRM+ vs Siebel CRM

Compared 6% of the time

More Siebel CRM Competitors

Microsoft Dynamics CRM vs SugarCRM Platform

Compared 8% of the time

Salesforce Sales Cloud vs SugarCRM Platform

Compared 6% of the time

SutiCRM vs SugarCRM Platform

Compared 5% of the time

X2Engine X2CRM vs SugarCRM Platform

Compared 4% of the time

SimpleCRM vs SugarCRM Platform

Compared 4% of the time

More SugarCRM Platform Competitors

Product Reports

Buyer's Guide

Siebel CRM

August 2026

Download Siebel CRM product report

Buyer's Guide

SugarCRM Platform

August 2026

Download SugarCRM Platform product report

Also Known As

Siebel Sales

No data available

Overview

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

SugarCRM Platform offers affordability and strong customization for budget-conscious entities, enabling them to adjust fields, layouts, and dashboards. It includes CRM functionalities such as lead management, marketing automation, and document sharing, benefiting industries like BFSI and manufacturing.

SugarCRM Platform serves as a versatile CRM solution ideal for small businesses due to its affordability and customization options. It's equipped with robust CRM capabilities covering lead management, marketing automation, customer support, and document sharing. Users appreciate its straightforward modification of fields and dashboards, which provides flexibility in adapting the system to specific business requirements. While some areas could improve, such as reporting and system administration tools, and enhancements could be made to its interface, SugarCRM remains a solid choice for efficient customer relationship management. Integration capabilities and open-source customization add to its versatility, although there are noted challenges with mobile platform integration and user permissions.

What are the key features of SugarCRM Platform?

Affordability: Supports budget-conscious customization and modifications.
Customization: Easily adjust fields, layouts, and dashboards.
Lead Management: Efficient tracking and management of leads.
Marketing Automation: Streamlines marketing campaigns and activities.
Customer Support: Offers tools for excellent customer service management.
Document Sharing: Facilitates seamless sharing and collaboration of documents.
Integration: Smooth integration with other systems and applications.
Open-Source: Ability to customize the platform to fit unique business needs.

What are the primary benefits of using SugarCRM?

Customization: Tailors to specific needs with adjustable components.
Cost-Effectiveness: Provides an affordable solution with comprehensive features.
Ease of Use: User-friendly interface for effective CRM management.
Adaptability: Supports versatile reporting and customization options.
Enhanced Customer Relationships: Facilitates interaction tracking and management.
Streamlined Sales Processes: Assists in sales focus and appointment tracking.

In the BFSI, manufacturing, and consumer packaging sectors, SugarCRM Platform is utilized for controlling sales focus, tracking appointments, and linking accounts. It serves organizations by managing complete customer journeys, from onboarding to post-onboarding self-service. The software aids in overseeing lead management and customer relationships, storing comprehensive customer details and transaction information, streamlining the entire sales funnel.

SugarCRM

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Siebel CRM vs. SugarCRM Platform

September 2026

Free Report: Siebel CRM vs. SugarCRM Platform

Find out what your peers are saying about Siebel CRM vs. SugarCRM Platform and other solutions. Updated: September 2026.

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