Oracle CRM vs Pega CRM comparison

Oracle and Pega are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.6, while Pega is ranked #18 with an average rating of 7.7. Oracle holds a 3.2% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

574 Views
326 Comparison Views

100% willing to recommend

Oracle CRM

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Pega CRM compete in the CRM solutions category. Oracle appears to have the upper hand with its comprehensive feature set and greater scalability, while Pega excels in ease of setup and case management, appealing for customer engagement.

Features: Oracle CRM provides extensive integration tools, modular cloud solutions, and a versatile analytics platform, alongside strong customization capabilities. Pega CRM offers powerful case management with pre-built workflows, straightforward updates through its modular approach, and ease of setup, beneficial for both users and customers.

Room for Improvement: Oracle CRM needs more flexible integration options, especially for modern interfaces and mobile functionality, and a reduction in usability challenges and costs. Pega CRM could expand database-level customizations and offer more out-of-the-box adaptors, while revising its high pricing model to be more cost-effective.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises, cloud, and hybrid deployment options but has mixed reviews regarding support reliability. Pega CRM focuses on cloud deployments with straightforward setup and generally well-regarded support, though improvements in engagement times are suggested.

Pricing and ROI: Oracle CRM is priced for larger enterprises, offering significant ROI through operational efficiency but deterred by high licensing costs. Pega CRM’s pricing, also high, varies by client needs, with recognized ROI for enhancing process efficiency, still considered more cost-effective compared to pricier solutions like Salesforce.

To learn more, read our detailed Oracle CRM vs. Pega CRM Report (Updated: June 2025).

Buyer's Guide

Oracle CRM vs. Pega CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Pega CRM

Ranking in CRM

18th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is a stable solution."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"The solution is scalable."

"Oracle CRM helped us better understand the customer journey."

"It's very easy to find any customer-related data."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

More Oracle CRM pros

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The product's deployment phase was easy."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The case management feature is really valuable."

"The solution is very easy to use."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

More Pega CRM pros

Cons

"The user interface and performance could be better."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"An improvement would be to lower the price of the license."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"The product is complicated to use for new users."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"With Oracle CRM, people report some usual downtime and frequent outages."

More Oracle CRM cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The solution has room for improvement around decisional and real-time data analysis."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The UI is lagging and needs to be improved."

"The UI should be improved."

"They should enable the data-driven streaming feature inside it."

More Pega CRM cons

Pricing and Cost Advice

"The licensing is on a yearly basis."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The cost of a license with support is slightly higher than a regular license."

"There is a license required to use this solution. The price is reasonable for a CRM."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"It is not cheap. It is more suitable for big companies."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

More Oracle CRM pricing and cost advice

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

University

12%

Computer Software Company

12%

Government

11%

Financial Services Firm

24%

Computer Software Company

14%

Real Estate/Law Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Pega CRM?

The product's deployment phase was easy.

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What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Product Reports

Buyer's Guide

Oracle CRM

May 2025

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Buyer's Guide

Pega CRM

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Also Known As

Market2Lead

Chordiant

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Oracle CRM vs. Pega CRM

June 2025

Free Report: Oracle CRM vs. Pega CRM

Find out what your peers are saying about Oracle CRM vs. Pega CRM and other solutions. Updated: June 2025.

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