Oracle CRM vs Pega CRM comparison

Oracle and Pega are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.7, while Pega is ranked #16 with an average rating of 7.6. Oracle holds a 1.4% mindshare in CRM, compared to Pega’s 0.7% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Oracle CRM

Read 41 Oracle CRM reviews

1,602 Views
1,394 Comparison Views

90% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

927 Views
630 Comparison Views

100% willing to recommend

Oracle CRM

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Pega CRM compete in the CRM solutions category. Oracle appears to have the upper hand with its comprehensive feature set and greater scalability, while Pega excels in ease of setup and case management, appealing for customer engagement.

Features: Oracle CRM provides extensive integration tools, modular cloud solutions, and a versatile analytics platform, alongside strong customization capabilities. Pega CRM offers powerful case management with pre-built workflows, straightforward updates through its modular approach, and ease of setup, beneficial for both users and customers.

Room for Improvement: Oracle CRM needs more flexible integration options, especially for modern interfaces and mobile functionality, and a reduction in usability challenges and costs. Pega CRM could expand database-level customizations and offer more out-of-the-box adaptors, while revising its high pricing model to be more cost-effective.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises, cloud, and hybrid deployment options but has mixed reviews regarding support reliability. Pega CRM focuses on cloud deployments with straightforward setup and generally well-regarded support, though improvements in engagement times are suggested.

Pricing and ROI: Oracle CRM is priced for larger enterprises, offering significant ROI through operational efficiency but deterred by high licensing costs. Pega CRM’s pricing, also high, varies by client needs, with recognized ROI for enhancing process efficiency, still considered more cost-effective compared to pricier solutions like Salesforce.

To learn more, read our detailed Oracle CRM vs. Pega CRM Report (Updated: September 2025).

Buyer's Guide

Oracle CRM vs. Pega CRM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Pega CRM

Ranking in CRM

16th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Oracle CRM is 1.4%, down from 3.4% compared to the previous year. The mindshare of Pega CRM is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.4%
Pega CRM	0.7%
Other	97.9%

CRM

Featured Reviews

Erick Kathurima

CIO at Clarinox Technologies

Seamless integration supports comprehensive customer management

I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CRM's performance is good, we've never faced any issues with it."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"The most valuable feature of Oracle CRM is the organization it provides."

"The product is straightforward to set up. There's no difficulty."

"It is very simple."

"The forecasting reporting section was the most useful."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

More Oracle CRM pros

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The case management feature is really valuable."

"The solution is very easy to use."

More Pega CRM pros

Cons

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"An improvement would be to lower the price of the license."

"The cost can be a bit more expensive compared to other options."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"The licensing is expensive."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

More Oracle CRM cons

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The solution has room for improvement around decisional and real-time data analysis."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The UI should be improved."

"The UI is lagging and needs to be improved."

More Pega CRM cons

Pricing and Cost Advice

"The product’s pricing is very high."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"It is not cheap. It is more suitable for big companies."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

More Oracle CRM pricing and cost advice

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The pricing is on the higher side."

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Top Industries

By visitors reading reviews

University

12%

Financial Services Firm

10%

Educational Organization

Computer Software Company

Financial Services Firm

27%

Computer Software Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

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What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Siebel CRM vs Pega CRM

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Also Known As

Market2Lead

Chordiant

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Oracle CRM vs. Pega CRM

September 2025

Free Report: Oracle CRM vs. Pega CRM

Find out what your peers are saying about Oracle CRM vs. Pega CRM and other solutions. Updated: September 2025.

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