Oracle CRM vs Pega CRM comparison

Oracle and Pega are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Pega is ranked #18 with an average rating of 7.7. Oracle holds a 3.3% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

559 Views
433 Comparison Views

100% willing to recommend

Oracle CRM

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Pega CRM compete in the CRM solutions category. Oracle appears to have the upper hand with its comprehensive feature set and greater scalability, while Pega excels in ease of setup and case management, appealing for customer engagement.

Features: Oracle CRM provides extensive integration tools, modular cloud solutions, and a versatile analytics platform, alongside strong customization capabilities. Pega CRM offers powerful case management with pre-built workflows, straightforward updates through its modular approach, and ease of setup, beneficial for both users and customers.

Room for Improvement: Oracle CRM needs more flexible integration options, especially for modern interfaces and mobile functionality, and a reduction in usability challenges and costs. Pega CRM could expand database-level customizations and offer more out-of-the-box adaptors, while revising its high pricing model to be more cost-effective.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises, cloud, and hybrid deployment options but has mixed reviews regarding support reliability. Pega CRM focuses on cloud deployments with straightforward setup and generally well-regarded support, though improvements in engagement times are suggested.

Pricing and ROI: Oracle CRM is priced for larger enterprises, offering significant ROI through operational efficiency but deterred by high licensing costs. Pega CRM’s pricing, also high, varies by client needs, with recognized ROI for enhancing process efficiency, still considered more cost-effective compared to pricier solutions like Salesforce.

To learn more, read our detailed Oracle CRM vs. Pega CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Pega CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Pega CRM

Ranking in CRM

18th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"The most valuable feature of Oracle CRM is the organization it provides."

"Oracle CRM is a stable solution."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"I find the reporting features impactful."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"For the most part, the solution is straightforward."

More Oracle CRM pros

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The case management feature is really valuable."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

More Pega CRM pros

Cons

"The product is complicated to use for new users."

"Oracle CRM should have more integration with different platforms."

"Oracle CRM can improve integration and performance."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The performance could be better."

"I would like to see the UI improved ."

"An improvement would be to lower the price of the license."

More Oracle CRM cons

"The solution has room for improvement around decisional and real-time data analysis."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI is lagging and needs to be improved."

"They should enable the data-driven streaming feature inside it."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

More Pega CRM cons

Pricing and Cost Advice

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"There are licenses needed to use this solution and they are managed by our product team."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The solution is expensive."

"There is a license required to use this solution. The price is reasonable for a CRM."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"The product's pricing is manageable and flexible."

More Oracle CRM pricing and cost advice

"The pricing is on the higher side."

"It is expensive."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Financial Services Firm

26%

Computer Software Company

14%

Real Estate/Law Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

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Compared 15% of the time

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Compared 12% of the time

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Product Reports

Buyer's Guide

Oracle CRM

April 2025

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Buyer's Guide

Pega CRM

April 2025

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Also Known As

Market2Lead

Chordiant

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Oracle CRM vs. Pega CRM

April 2025

Free Report: Oracle CRM vs. Pega CRM

Find out what your peers are saying about Oracle CRM vs. Pega CRM and other solutions. Updated: April 2025.

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