Oracle CRM vs Pega CRM comparison

Oracle and Pega are both solutions in the CRM category. Oracle is ranked #6 with an average rating of 8.0, while Pega is ranked #21 with an average rating of 7.5. Oracle holds a 1.0% mindshare in CRM, compared to Pega’s 0.8% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Oracle CRM

Read 41 Oracle CRM reviews

2,060 Views
1,689 Comparison Views

90% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

1,276 Views
957 Comparison Views

100% willing to recommend

Oracle CRM

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Pega CRM compete in the CRM solutions category. Oracle appears to have the upper hand with its comprehensive feature set and greater scalability, while Pega excels in ease of setup and case management, appealing for customer engagement.

Features: Oracle CRM provides extensive integration tools, modular cloud solutions, and a versatile analytics platform, alongside strong customization capabilities. Pega CRM offers powerful case management with pre-built workflows, straightforward updates through its modular approach, and ease of setup, beneficial for both users and customers.

Room for Improvement: Oracle CRM needs more flexible integration options, especially for modern interfaces and mobile functionality, and a reduction in usability challenges and costs. Pega CRM could expand database-level customizations and offer more out-of-the-box adaptors, while revising its high pricing model to be more cost-effective.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises, cloud, and hybrid deployment options but has mixed reviews regarding support reliability. Pega CRM focuses on cloud deployments with straightforward setup and generally well-regarded support, though improvements in engagement times are suggested.

Pricing and ROI: Oracle CRM is priced for larger enterprises, offering significant ROI through operational efficiency but deterred by high licensing costs. Pega CRM’s pricing, also high, varies by client needs, with recognized ROI for enhancing process efficiency, still considered more cost-effective compared to pricier solutions like Salesforce.

To learn more, read our detailed Oracle CRM vs. Pega CRM Report (Updated: December 2025).

Buyer's Guide

Oracle CRM vs. Pega CRM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Pega CRM

Ranking in CRM

21st

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. The mindshare of Pega CRM is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.0%
Pega CRM	0.8%
Other	98.2%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"It has a wide variety of use cases."

"The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform."

"It is very simple."

"CRM's performance is good, we've never faced any issues with it."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

"The solution is very easy to use."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The case management feature is really valuable."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The product's deployment phase was easy."

More Pega CRM pros

Cons

"The configuration requires a lot of technical intervention."

"The AI feature needs improvement. The technical support also has room for improvement."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"The data visualization should be better in Oracle CRM."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"The initial setup is complex, it could be improved to be more simplified."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

More Oracle CRM cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The UI should be improved."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The solution has room for improvement around decisional and real-time data analysis."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"The UI is lagging and needs to be improved."

More Pega CRM cons

Pricing and Cost Advice

"Compared to alternative solutions Oracle CRM is expensive."

"There are licenses needed to use this solution and they are managed by our product team."

"The product’s pricing is very high."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The product's pricing is manageable and flexible."

"The solution is expensive."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"There is a license required to use this solution. The price is reasonable for a CRM."

More Oracle CRM pricing and cost advice

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

Financial Services Firm

26%

Computer Software Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

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What do you like most about Pega CRM?

The product's deployment phase was easy.

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What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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Comparisons

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Compared 16% of the time

Siebel CRM vs Oracle CRM

Compared 15% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle Eloqua vs Oracle CRM

Compared 7% of the time

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Microsoft Dynamics CRM vs Pega CRM

Compared 16% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 13% of the time

Salesforce Service Cloud vs Pega CRM

Compared 10% of the time

Genesys Cloud CX vs Pega CRM

Compared 10% of the time

Siebel CRM vs Pega CRM

Compared 9% of the time

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Product Reports

Buyer's Guide

Oracle CRM

January 2026

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Buyer's Guide

Pega CRM

January 2026

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Also Known As

Market2Lead

Chordiant

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Oracle CRM vs. Pega CRM

December 2025

Free Report: Oracle CRM vs. Pega CRM

Find out what your peers are saying about Oracle CRM vs. Pega CRM and other solutions. Updated: December 2025.

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