2022-05-11T12:41:11Z

What do you like most about Pega CRM?

Miriam Tover - PeerSpot reviewer
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Helped 765,386 peers since 2012
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6 Answers

RP
Real User
Top 20
2024-01-29T14:34:23Z
Jan 29, 2024

Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward.

This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings.

Overall, Pega's case management is unparalleled compared to other options.

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Ashwani_Singh - PeerSpot reviewer
Real User
Top 10
2023-10-10T09:59:00Z
Oct 10, 2023

We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.

VivekIsukapalli - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-08T09:02:06Z
Sep 8, 2023

The solution is very easy to use.

FS
Real User
Top 5Leaderboard
2023-01-23T22:11:32Z
Jan 23, 2023

Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.

Shiv Kumar - PeerSpot reviewer
Real User
Top 5
2022-09-13T13:25:00Z
Sep 13, 2022

The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.

Nitin-Agarwal - PeerSpot reviewer
Real User
Top 20
2022-05-11T12:41:11Z
May 11, 2022

It also reduces the duration per call, and it ensures a first time resolution of the issue.

Learn what your peers think about Pega CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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