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2020-11-19T10:59:14Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with Oracle CRM?

Please share with the community what you think needs improvement with Oracle CRM.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
NS
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
Top 10
2021-01-30T00:42:17Z
30 January 21

It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.

Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
Real User
Top 5Leaderboard
2020-12-31T07:02:04Z
31 December 20

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.

Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
Real User
Top 5
2020-11-19T10:59:14Z
19 November 20

The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jan 30, 2021
Hi Everyone, What do you like most about Oracle CRM? Thanks for sharing your thoughts with the community!
2 out of 3 answers
Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
19 November 20
Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.
Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
31 December 20
We are able to take back control of our client sales information and analyze it for the future to improve.
it_user735081 - PeerSpot reviewer
User at a energy/utilities company with 10,001+ employees
Oct 03, 2017
Dear Team, I would like a cost comparison for CRM SAP, Salesforce and Pega. Hopefully someone can provide me the details. Thank you
See 2 answers
PeerSpot user
User at Cognizant Technology Solutions
03 October 17
Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
it_user747921 - PeerSpot reviewer
Vice President, CRM Product Marketing at Pegasystems
03 October 17
My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as others. Note that I am biased, as I am with Pega, running their CRM practice. With this said -- in terms of unbiased independent reviews, Gartner's latest Magic Quadrant for the CRM Customer Engagement Center for 2017, cites “Reference customers gave Pegasystems' overall package the best cost-to-value rating of any solution assessed for vendors in the Leaders quadrant.” A free copy of Gartner's report may be downloaded here: https://www.pega.com/gartner-crm-cec-2017 Best of luck in your research. Just let me know if I can be of any further assistance. Regards, Jeff Nicholson
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