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Pega CRM pros and cons

Vendor: Pega
4.0 out of 5
1,156 followers
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Pega CRM Pros review quotes

RP
Jan 29, 2024
Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.
SS
Feb 14, 2024
One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
FS
Jan 23, 2023
Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.
Learn what your peers think about Pega CRM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,017 professionals have used our research since 2012.
Nitin-Agarwal - PeerSpot reviewer
May 11, 2022
It also reduces the duration per call, and it ensures a first time resolution of the issue.
RG
Apr 10, 2024
The product's deployment phase was easy.
Srinivas Ganisetti - PeerSpot reviewer
Jan 25, 2024
The case management feature is really valuable.
Shiv Kumar - PeerSpot reviewer
Sep 13, 2022
The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.
Ashwani_Singh - PeerSpot reviewer
Oct 10, 2023
We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.
VivekIsukapalli - PeerSpot reviewer
Sep 8, 2023
The solution is very easy to use.
 

Pega CRM Cons review quotes

RP
Jan 29, 2024
Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
SS
Feb 14, 2024
It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.
FS
Jan 23, 2023
The UI is lagging and needs to be improved.
Learn what your peers think about Pega CRM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,017 professionals have used our research since 2012.
Nitin-Agarwal - PeerSpot reviewer
May 11, 2022
For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.
RG
Apr 10, 2024
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications.
Srinivas Ganisetti - PeerSpot reviewer
Jan 25, 2024
There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo
Shiv Kumar - PeerSpot reviewer
Sep 13, 2022
The solution has room for improvement around decisional and real-time data analysis.
Ashwani_Singh - PeerSpot reviewer
Oct 10, 2023
They should enable the data-driven streaming feature inside it.
VivekIsukapalli - PeerSpot reviewer
Sep 8, 2023
The UI should be improved.