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Pega CRM vs Salesforce Sales Cloud comparison

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913 views|806 comparisons
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4,731 views|3,130 comparisons
Featured Review
Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: June 2022.
610,190 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It also reduces the duration per call, and it ensures a first time resolution of the issue."

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"You can capture all the contacts that relate to an account or business, including personal details.""The performance is good, and it is easy to use.""The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management.""The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities.""It is nice to have the install base information at your fingertips when you look up a company.""This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time.""CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc.""The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."

More Salesforce Sales Cloud Pros →

Cons
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

More Pega CRM Cons →

"The licensing price could be cheaper.""There are things that could be improved with respect to file sharing. There is a limited file size.""I would like to see licensing fees reduced in the next release.""The solution is secure. However, they could always improve on security.""The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity.""Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it.""The deployment of data from the development environment to production is also a weaker point because their solution is not powerful.""I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."

More Salesforce Sales Cloud Cons →

Pricing and Cost Advice
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  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It also reduces the duration per call, and it ensures a first time resolution of the issue.
    Top Answer:For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is… more »
    Top Answer:The Pega CRM use case is end-to-end. You have a customer center where people are reaching out for their self-service portal, self-service request, or some change requests in their account, or they… more »
    Top Answer:This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time.
    Top Answer:The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.
    Top Answer:I use Salesforce Sales Cloud to customise order management and tracking. We also use it for revenue recognition, billing and analytics. Salesforce is our primary CRM.
    Ranking
    9th
    out of 69 in CRM
    Views
    913
    Comparisons
    806
    Reviews
    1
    Average Words per Review
    727
    Rating
    9.0
    1st
    out of 69 in CRM
    Views
    4,731
    Comparisons
    3,130
    Reviews
    47
    Average Words per Review
    657
    Rating
    8.3
    Comparisons
    Also Known As
    Chordiant
    Sales Cloud, SFDC, Salesforce
    Learn More
    Pega
    Video Not Available
    Salesforce
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about Pega CRM
    Learn more about Salesforce Sales Cloud
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company37%
    Comms Service Provider16%
    Financial Services Firm11%
    Energy/Utilities Company9%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm8%
    Comms Service Provider8%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider16%
    Financial Services Firm6%
    Government5%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    REVIEWERS
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    CRM
    June 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: June 2022.
    610,190 professionals have used our research since 2012.

    Pega CRM is ranked 9th in CRM with 1 review while Salesforce Sales Cloud is ranked 1st in CRM with 48 reviews. Pega CRM is rated 9.0, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Pega CRM is most compared with Microsoft Dynamics CRM, Genesys Cloud, TalkDesk, Siebel CRM and Pega Robotic Process Automation, whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, Camunda Platform, SAP ERP, Pega Robotic Process Automation and Oracle CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.