"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"You can capture all the contacts that relate to an account or business, including personal details."
"The performance is good, and it is easy to use."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"It is nice to have the install base information at your fingertips when you look up a company."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"The licensing price could be cheaper."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"I would like to see licensing fees reduced in the next release."
"The solution is secure. However, they could always improve on security."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
Pega CRM is ranked 9th in CRM with 1 review while Salesforce Sales Cloud is ranked 1st in CRM with 48 reviews. Pega CRM is rated 9.0, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Pega CRM is most compared with Microsoft Dynamics CRM, Genesys Cloud, TalkDesk, Siebel CRM and Pega Robotic Process Automation, whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, Camunda Platform, SAP ERP, Pega Robotic Process Automation and Oracle CRM.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
