Pega CRM vs Salesforce Sales Cloud comparison

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Pega Logo
584 views|424 comparisons
100% willing to recommend
Salesforce Logo
5,747 views|2,790 comparisons
93% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. Salesforce Sales Cloud Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Q&A Highlights
Question: Cost Comparison between using CRM SAP vs Salesforce vs Pega
Answer: Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The case management feature is really valuable.""The product's deployment phase was easy."

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"It is a very good tool. There are a lot of interesting features. It is one of the best solutions.""Salesforce helps up keep track of candidates.""The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.""Salesforce Sales Cloud is very reliable and provides good stability and security.""The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality.""The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product.""It is a good platform that shows consolidation of information for our customer base.""This is a stable product."

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"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""They should enable the data-driven streaming feature inside it.""The UI is lagging and needs to be improved.""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""The solution has room for improvement around decisional and real-time data analysis.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The UI should be improved.""The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

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"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes.""The solution can be difficult to understand for customers of Salesforce.""It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit.""There could be an option to change the price list without creating a new quote.""The scalability could improve by a small amount.""As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces.""The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community.""One area where the solution could improve is with handling feature requests."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Answers from the Community
    Questions from the Community
    Top Answer:The product's deployment phase was easy.
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Top Answer:The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
    Top Answer:Sales Cloud could improve in areas such as AI integration, particularly for templates.
    Top Answer:Sales Cloud helps me manage and track my sales pipeline effectively. It is a CRM system that integrates with other systems for comprehensive sales management.
    out of 172 in CRM
    Average Words per Review
    out of 172 in CRM
    Average Words per Review
    Also Known As
    Sales Cloud, SFDC, Salesforce
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    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips,, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    Computer Software Company31%
    Comms Service Provider8%
    Financial Services Firm6%
    Non Tech Company6%
    Educational Organization70%
    Computer Software Company5%
    Financial Services Firm3%
    Manufacturing Company2%
    Company Size
    Midsize Enterprise20%
    Large Enterprise80%
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Small Business46%
    Midsize Enterprise19%
    Large Enterprise35%
    Small Business7%
    Midsize Enterprise72%
    Large Enterprise21%
    Buyer's Guide
    Pega CRM vs. Salesforce Sales Cloud
    May 2024
    Find out what your peers are saying about Pega CRM vs. Salesforce Sales Cloud and other solutions. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    Pega CRM is ranked 16th in CRM with 10 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 100 reviews. Pega CRM is rated 8.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and SAP CRM, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Pega CRM vs. Salesforce Sales Cloud report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.