Pega CRM vs Siebel CRM comparison

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Pega Logo
584 views|424 comparisons
100% willing to recommend
Oracle Logo
3,412 views|2,554 comparisons
93% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. Siebel CRM Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is very easy to use.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The case management feature is really valuable.""The product's deployment phase was easy.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""It also reduces the duration per call, and it ensures a first time resolution of the issue.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

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"Due to the many features that are built in from a CRM perspective, it is the best product we have.""The solution's order management pack is quite fantastic.""The solution is scalable.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel CRM has a strong database model, workflow and integration tools."

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Cons
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The solution has room for improvement around decisional and real-time data analysis.""The UI should be improved.""They should enable the data-driven streaming feature inside it.""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

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"The tool took a lot of time to deploy.""It is difficult to set up.""The user interface, mobile application, and support could be improved.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product's deployment phase was easy.
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    16th
    out of 172 in CRM
    Views
    584
    Comparisons
    424
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    5th
    out of 172 in CRM
    Views
    3,412
    Comparisons
    2,554
    Reviews
    10
    Average Words per Review
    461
    Rating
    8.2
    Comparisons
    Microsoft Dynamics CRM logo
    Compared 18% of the time.
    Genesys Cloud CX logo
    Compared 12% of the time.
    HubSpot CRM logo
    Compared 6% of the time.
    Vlocity logo
    Compared 5% of the time.
    Microsoft Dynamics CRM logo
    Compared 29% of the time.
    SAP CRM logo
    Compared 17% of the time.
    Oracle CRM logo
    Compared 15% of the time.
    Oracle CX Sales logo
    Compared 11% of the time.
    Amdocs CRM logo
    Compared 3% of the time.
    Also Known As
    Chordiant
    Siebel Sales
    Learn More
    Pega
    Video Not Available
    Oracle
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    REVIEWERS
    Small Business13%
    Large Enterprise88%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    Buyer's Guide
    Pega CRM vs. Siebel CRM
    May 2024
    Find out what your peers are saying about Pega CRM vs. Siebel CRM and other solutions. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    Pega CRM is ranked 16th in CRM with 10 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Pega CRM is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, HubSpot CRM and Vlocity, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Amdocs CRM. See our Pega CRM vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.