We performed a comparison between Pega CRM and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution is scalable."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"The solution has room for improvement around decisional and real-time data analysis."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The user interface, mobile application, and support could be improved."
"It is difficult to set up."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
Pega CRM is ranked 10th in CRM with 2 reviews while Siebel CRM is ranked 7th in CRM with 7 reviews. Pega CRM is rated 8.6, while Siebel CRM is rated 7.0. The top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Pega CRM is most compared with Genesys Cloud, Microsoft Dynamics CRM, TalkDesk, Pega Robotic Process Automation and Salesforce Sales Cloud, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CX Sales and Amdocs CRM.
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