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Pega CRM vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega CRM vs. Siebel CRM report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It also reduces the duration per call, and it ensures a first time resolution of the issue.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

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"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution is scalable.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Due to the many features that are built in from a CRM perspective, it is the best product we have."

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Cons
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""The solution has room for improvement around decisional and real-time data analysis."

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"Siebel CRM can improve as an ERP and for a few corporate business workloads.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""The user interface, mobile application, and support could be improved.""It is difficult to set up.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

More Siebel CRM Cons →

Pricing and Cost Advice
Information Not Available
  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • More Siebel CRM Pricing and Cost Advice →

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    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It also reduces the duration per call, and it ensures a first time resolution of the issue.
    Top Answer:For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is… more »
    Top Answer:The Pega CRM use case is end-to-end. You have a customer center where people are reaching out for their self-service portal, self-service request, or some change requests in their account, or they… more »
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Ranking
    10th
    out of 71 in CRM
    Views
    945
    Comparisons
    786
    Reviews
    2
    Average Words per Review
    533
    Rating
    8.5
    7th
    out of 71 in CRM
    Views
    2,165
    Comparisons
    1,644
    Reviews
    5
    Average Words per Review
    320
    Rating
    7.0
    Comparisons
    Also Known As
    Chordiant
    Siebel Sales
    Learn More
    Pega
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Pega CRM
    Learn more about Siebel CRM
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Financial Services Firm13%
    Comms Service Provider13%
    Energy/Utilities Company11%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider18%
    Government7%
    Financial Services Firm7%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise73%
    REVIEWERS
    Small Business9%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise65%
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    Pega CRM is ranked 10th in CRM with 2 reviews while Siebel CRM is ranked 7th in CRM with 7 reviews. Pega CRM is rated 8.6, while Siebel CRM is rated 7.0. The top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Pega CRM is most compared with Genesys Cloud, Microsoft Dynamics CRM, TalkDesk, Pega Robotic Process Automation and Salesforce Sales Cloud, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CX Sales and Amdocs CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.