What is our primary use case?
The main focus is just adding an additional layer of security to what we already have, knowing that no particular solution protects you 100%. It provides an additional layer of security while browsing the Internet, which seems to be the most vulnerable place for most companies. It doesn't necessarily mean you are going to a legitimate site, as it could be redirecting you to something malicious, which turns out to be pretty bad. We already have an existing antivirus and gateway security. This was more just an added layer. We are strictly using it as a DNS filter. It seems to achieve what we are looking for. It also blocks some content that could be potentially questionable or harmful.
For our main corporate LAN, we are using WebTitan DNS forwarders that we have set on our local LAN through their DNS filtering servers. Then, we use the OTG client for our mobile devices. We also have laptop users who may or may not always be at our main corporate LAN office, and when they are not on the premises, they use the OTG client.
We are strictly Windows-based.
How has it helped my organization?
It is not necessarily providing any value as far as streamlining our processes. It is not helping with the day-to-day business side of things. It is more just an additional layer of security. It provides me more of a, "Hey, I have this additional layer of security. I have visibility into what is going on with these devices on the Internet browsing side."
Keeping us safe is important. The safer we are, the less likely we are to get compromised and then have lost revenue and costs, whether it is a ransomware attack or just a single device down.
Since we have deployed this solution, it seems like there are fewer threats that our gateway security appliance detects. However, I have no way of saying, "Hey, without this solution, there would have been 100,000 attacks in the last six months, and with this solution, it is now 50,000." I have no way to really validate whether it is the WebTitan solution that is responsible for the decrease in threats being blocked at the gateway. I suspect that is the case as it seems like the number of threats have gone up for most businesses in the past year. So, it seems to have helped, but I have no way to really quantify whether that is the case or not.
A remote user has the WebTitan Cloud OTG client installed along with other applications that we have deployed, security, etc. This is really important in regards to keeping the technology side of our business going and keeping us from hopefully getting compromised with something that will impact the day-to-day business on the technology side of what we do.
What is most valuable?
The dashboard of the customer portal has an overview of the web stats for the day, showing where we are at with some of the sites or addresses with high consumption and on what devices. It also has the ability to pull up past reporting, etc. Then, it ties all that stuff out to individual users, which is great. Since there is a lot of web traffic, if you are not sure where that is coming from inside your organization, then it is kind of hard to correct.
The DNS Proxy 2.06 works. There are no major delays in browsing the Internet. I haven't had any issues with it. Obviously, for seeing certain content be blocked, it seems to work just fine.
What needs improvement?
They probably could improve on the initial deployment and the issues that we ran into with the WebTitan Cloud OTG client installation on our mobile devices or laptops. Other than that, everything has been pretty turnkey for the most part.
For how long have I used the solution?
We rolled it out around November or December 2021. We demoed it for a bit, then went live.
What do I think about the stability of the solution?
Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working.
How are customer service and support?
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of different organizations and providers who had good and bad tech support. They rank right up there with some of the other good ones that I have dealt with. I would rate the technical support as nine out of 10.
How would you rate customer service and support?
How was the initial setup?
It is pretty straightforward to implement and put live in an environment.
The complete deployment probably took way longer than it should have. That was really more on my end, not on TitanHQ's end. I am the IT department, consisting of one individual. Under normal circumstances, if you had an organization with multiple IT individuals, then it could get deployed pretty quickly within a short period of time.
We had an existing server, which was an existing domain controller, that already had DNS on it. So, we just utilized the DNS forwarding side of the DNS server to essentially point to WebTitan's DNS filtering servers. Other than a little bit of my time to update the forwarders to what they provided, it didn't take more than a few minutes to make the change. Therefore, there was very little cost on that piece of it.
What about the implementation team?
The guys at TitanHQ were able to help with the initial testing that I did. Once we decided to go live with it, they made it pretty easy to deploy in our organization. There were a few little glitches in the beginning when rolling out the client app that resides on laptops. However, once they figured out what was going on, that was resolved. Then, all additional deployments to all the remaining laptops in our organization were turnkey and problem-free.
The initial account representative that I dealt with was great about communicating. He set up remote Zoom calls to kind of go over the platform and help with the onboarding process, then looped in the tech support team when needed. It was a pretty turnkey process from start to finish.
What was our ROI?
As far as seeing the value, it was probably instantaneous. Once we went live with it, I could review stats on the customer portal side of things and just dig into the details, which was easy to understand. It was pretty instantaneous to say, "Hey, we made the right decision."
In my mind, it is well worth the money that we spent. We will continue to probably spend per year on this solution, knowing that this is one additional thing that I can say, "Hey, I have implemented," that will provide us the best protection out there along with everything else that we have.
WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business.
Which other solutions did I evaluate?
I looked at a couple other solutions, like Cisco Umbrella, but this was the one that I decided to go with. I decided to go with WebTitan because of online reviews and the price point. It felt like the right solution versus some of the other ones out there.
I demoed Cisco Umbrella for a bit. It just seemed like it was going to take too much time to get it up and running in our organization. I felt that the cost and the amount of time, then potentially what it might require moving forward, was just too much.
What other advice do I have?
I elected not to use it with Azure Active Directory. We don't use Azure and I don't have AD integration set up at this point. Down the road, I might elect to do so. It just didn't make sense for the size of our organization.
It probably doesn't provide much value on the customer service side because that is a totally different system. It is self-contained and cloud-managed by the provider.
Being around the technology industry for many years and just seeing different services and applications come, go, and evolve, I would say WebTitan (at this point) seems to be a good solution that doesn't require a lot of out-of-pocket expenses. It also doesn't require a lot of IT resources to implement and manage moving forward.
I would rate this solution as nine out of 10.
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