TitanHQ WebTitan Reviews

Name: TitanHQ WebTitan
Brand: TitanHQ
Rating: 5 (17 reviews)

Vendor: TitanHQ

4.7 out of 5

17 reviews
100% willing to recommend

104 followers

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What is TitanHQ WebTitan?

TitanHQ WebTitan is a secure web gateway (SWG) tool that helps businesses control the web content that can be accessed by its employees. The solution provides complete protection from online threats such as viruses, malware, ransomware, phishing, and comprehensive content filtering. To block malicious sites, WebTitan uses a crowd-sourced approach and obtains a constant stream of URLs for analysis. In contrast to many other DNS-based systems, which only work at the domain level, WebTitan works at the path level and is capable of blocking individual web pages rather than entire domains. With the solution, you have granular control over the types of sites that can be visited by employees, and a wide range of malicious sites are also blocked, preventing malware and ransomware infections, data theft, data exfiltration, and fraud.

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TitanHQ WebTitan is the #1 ranked solution in top Web Content Filtering solutions, #4 ranked solution in top Internet Security solutions, #5 ranked solution in top Domain Name System (DNS) Security solutions, and #12 ranked solution in top Web Security Gateways. PeerSpot users give TitanHQ WebTitan an average rating of 9.4 out of 10. TitanHQ WebTitan is most commonly compared to Cisco Umbrella: TitanHQ WebTitan vs Cisco Umbrella. TitanHQ WebTitan is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 793,295 peers since 2012

Featured reviews

Michael Mok

Head of Infrastructure at Anglo-Eastern Ship Management Ltd

WebTitan enables us to effortlessly filter out the content that we do not want, including specific websites or domains. Covering offsite workers used to be less important, but employees are increasingly working from home, so it's helpful that WebTitan covers all our employees regardless of where they are. Our licensing model covers all our users. We've seen some reduction in attacks since implementing WebTitan, and I think this will significantly improve once we automate our blocklist. It accounts for about a quarter of our larger security arsenal, but we have other tools to protect against malware, phishing, viruses, etc. It has also saved some money on web filtering. It's a much more economical solution compared to Cisco Umbrella. And while it doesn't improve the end-user experience per se, it increases our IT team's effectiveness at preventing users from accessing harmful content. At the end of the day, WebTitan is there to restrict users from navigating to malicious websites. Obviously, users would prefer to go where they want, but WebTitan helps us protect them from malicious websites and phishing links. So in that sense, it's been great.

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Mark Politowicz

Endpoint Management Engineer at State of Idaho

There are a few features we really like. It seems to be very robust. It's easy to set up. It has a lot more functionality and capabilities than we aren't even using yet. For instance, WebTitan has a solution for laptops that go offsite. Currently all we have to do is set up a location in the Web Titan console, which is very easy to use, have an external facing IP address, and then use WebTitan DNS servers locally on the laptop. It's really easy to use. There's nothing for us really to install. It has been easy to understand and use customization options provided by WebTitan. Their documentation is great and the console is very intuitive. The reporting seems to be very good too. I haven't really been pulling very many reports. I just look at them once in a while. The proctor for the students looks at reporting a little bit more closely than I. I just glance at it every once in a while. In terms of a reduction in viruses, ransomware, phishing, malware, et cetera, we haven't had any reports of that yet. The hospital with the students that I'm referring to is fairly new. It's around eight months old. The instructor has not reported any. That said, before we started WebTitan, there wasn't any reported malware, phishing, or anything like that going on. I can't say there's a reduction because they didn't report any to start with. However, we also haven't had any attacks. WebTitan has helped reduce costs associated with web filtering because it is less expensive than an appliance. We get immediate value from the solution. Reports from the admin console reveal both blocked an allowed sites. WebTitan negates the need for a proctor monitoring patients with regard to web filtering. WebTitan didn't need to install an agent or software on individual work stations, and that saved a lot of time. It made deployment go a lot faster. Also, none of these computers are actually on our physical network. It's challenging to do remote support with them. We have a cloud service appliance that we can use to remote in with them but somebody needs to be there. Somebody has to accept the invitation, for example. In our configuration, deploying an agent or certificate would require a lot of hands-on effort since we had to deploy WebTitan after the laptops were deployed .

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Michael Goodfriend

President at PJM Digital Design

Although the interface is easy to use, it takes some getting used to. The main issue that I have with the product is related to the DNS proxy. The fact that all of our clients are pointed to the DNS proxy for DNS has caused us some problems. The serious one was that there was a Microsoft update that was released and when we updated the server that the DNS proxy resides on, it stopped the Hyper-V service from starting. That brought down the entire business, which was not good for us. Due to issues like this, the DNS proxy is my least favorite part of this solution. On occasion, we whitelist a site and it still gets blocked. To get it working, we have to remove it and then re-add it a couple of times, until it finally takes hold. The same thing happens with the blacklist but it happens more often with the whitelist. It doesn't happen all of the time, or very often, but it happens.

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TitanHQ WebTitan mindshare

Product category:

As of July 2024, the mindshare of TitanHQ WebTitan in the Secure Web Gateways (SWG) category stands at 1.4%, down from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Secure Web Gateways (SWG)

Key learnings from peers

Valuable Features

WebTitan's valuable features include white-labeling, cloud platform, integration with Active Directory, customization options, OTG, monitoring abilities, user-friendliness, web filtering, dashboard overview, API integration, DNS proxy, low administration, remote control, and report tool. Customers appreciate the ease of use and understanding of customization options, as well as the system's ability to protect all staff, including remote workers. The solution's ability to block access to websites and provide detailed reports is highly valued. Customers also appreciate the lack of need for an individual agent or software on workstations.

"Among the valuable features of WebTitan are the ability to white-label it, which is important for us, the fact that it is fully a cloud platform... and the ability to integrate with Active Directory"
"I can go in and unlock something easily if I need to. For an adult, I can reset it if something has slipped by. It's very easy to set it up and block what I need to block."
"The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you monitor, if employees go to things that you don't like, or to things that you need to allow, the ability to monitor and see how much is necessary—where they're getting shot down or blocked—is helpful."

Room for Improvement

Some users have concerns about the search and filter functionality, and would like more options for blocking specific categories. The interface is a little dated and could use improvement, and some users have reported issues with deploying the software on Windows 7 machines. Others have had problems with the DNS proxy, including false positives and issues with stability and functionality. Customization options can be tricky to navigate, but the support team is helpful in getting the product set up to meet the user's needs.

"The only thing I can think to change would be to give more options under the various categories for what you want to be blocked. There should be a way to be super specific."
"We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why."
"The interface is a little dated and a little awkward at times. That's a minor problem. It's workable."

Pricing

WebTitan's pricing is considered good, reasonably priced, and inexpensive compared to others on the market. There are no extra costs in addition to the standard licensing fee, and the billing process is simple. The licensing fee is affordable and based on the number of users.

"The pricing of WebTitan is good. It's the right price. We paid more and more for Cisco Umbrella."
"It's very reasonably priced. We don't have to go for a monthly plan or anything like that. There are no extra costs in addition to the standard licensing fee."
"For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons."

Popular Use Cases

TitanHQ WebTitan is primarily used for web filtering and content blocking. It is deployed in various ways, including as a cloud-based DNS filter, on-site DNS proxy, and OTG client for mobile devices. The solution provides an additional layer of security for browsing the Internet and can block potentially harmful or questionable content. It is used alongside existing antivirus and gateway security solutions and is strictly Windows-based.

Service and Support

TitanHQ's customer service and support have received high ratings from users. They are responsive and helpful in resolving issues. Users appreciate the collaboration between them and TitanHQ, and the company's willingness to share their concerns. The technical support team is prompt and able to provide solutions, with users rating them between 8 and 10. However, some users have expressed a desire for a more specific protocol for submitting cases and tracking progress.

Deployment

The setup for TitanHQ WebTitan varies in complexity depending on the user's IT knowledge and existing hardware, but generally, it is straightforward and well-documented. Users appreciate that WebTitan doesn't require individual agent installation and can be rolled out quickly by changing DNS and DHCP. Some users had issues that required assistance from WebTitan's support team, but overall, the platform requires little oversight after deployment and is easy to forget about.

Scalability

Many report scaling up without issues, with some mentioning adding more devices and users as their company grows. The solution is described as "extremely scalable" and able to support a large organization, though some note that additional resources may be needed for very large user bases. Users report using the solution for web filtering on various devices and that it protects employees at the desired level.

Stability

The solution of TitanHQ WebTitan is highly dependable and stable. It rarely encounters issues and requires minimal oversight once deployed. Users have had only a few outages, which were promptly resolved by the company. The solution is plug and play and corrects itself in case of glitches. The stability of the solution is crucial, given that it is entirely responsible for DNS web filtering.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TitanHQ WebTitan Buyer's Guide for additional reliable information.

Review data by company size

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Top industries

By visitors reading reviews

Computer Software Company

20%

Government

Construction Company

Educational Organization

Manufacturing Company

Financial Services Firm

Retailer

Real Estate/Law Firm

Healthcare Company

Insurance Company

Comms Service Provider

Media Company

Legal Firm

Energy/Utilities Company

Wholesaler/Distributor

University

Recreational Facilities/Services Company

Non Profit

Performing Arts

Hospitality Company

Marketing Services Firm

Outsourcing Company

Pharma/Biotech Company

Agriculture

Consumer Goods Company

Logistics Company

Wellness & Fitness Company

Compare TitanHQ WebTitan with alternative products

Learn more about TitanHQ WebTitan

TitanHQ WebTitan Features

TitanHQ WebTitan has many valuable key features. Some of the most useful ones include:

URL filtering
Web fFiltering
Content filtering
DNS proxy
Cloud keys
Policy features
Intelligent content categorization
Reporting
Flexible deployment
User identification
Advanced threat intelligence
Full path detection
Scalable support
Monitoring via API

TitanHQ WebTitan Benefits

There are many benefits to implementing TitanHQ WebTitan. Some of the biggest advantages the solution offers include:

Low maintenance: WebTitan can be set up in five minutes to stop your users from accessing inappropriate content online.

Reduce IT overheads: The solution allows you to reduce IT overheads because it is a cloud-based solution that does not require any software installation.

Remote access: WebTitan enables you to control multiple locations from a central console which can be remotely accessed.

BYOD (Bring Your Own Device) protection: With TitanHQ WebTitan, you can filter multiple devices on and off site.

Easy policy creation: Using TitanHQ WebTitan’s user-friendly dashboard, administrators can create multiple policies and decide which policies apply to each user or group of users. This flexibility enables administrators to block malware, viruses, and inappropriate content while allowing certain sites for particular users.

Reviews from Real Users

TitanHQ WebTitan is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly and has good web and filtering tools.

Stanley W., Owner/Manager at Shannon Farms, says, “All around, user-friendliness stands out. It has been easy to understand and use the customization options provided by WebTitan.”

Michael G., President at PJM Digital Design, writes, "The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."

PeerSpot user Michael M., Head of Infrastructure at Anglo-Eastern Ship Management Ltd, says, “We like having the ability to use the API to make calls into WebTitan. The DNS proxy is also valuable.”

Rocky P., IT Systems Administrator at State Attorney's Office 13th Circuit, states, "Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware."

TitanHQ WebTitan was previously known as WebTitan, WebTitan Web Filter.