We performed a comparison between Cisco Umbrella and Fortinet FortiGate SWG based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Cisco Umbrella is the winner in this comparison. It is a powerful and reliable tool with a proven ROI. It also received higher marks in the Support category.
"Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers."
"I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security."
"If it didn't have a single pane of glass, we would not be using it. The single pane of glass gives you a one-stop shop. It's like going to Home Depot. You find all your stuff there. You can see all your threats and your endpoints. It's a very important feature and makes things very simple."
"It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet."
"It is user-friendly. It is easy to manage the solution."
"The integration features within, for example, the Cisco VPN product and the Umbrella module are valuable."
"I was able to implement it myself. It was really easy to install. You could install it on a server locally if you want to. If you have the biggest site, you would do that, but for my site, it was just directing all the traffic out through the Cisco Umbrella DNS. It was really handy. When the owners of the company went overseas, I knew that they would be secure because even if they were not on the company network, they would still go through the Cisco Umbrella servers. It was a complete solution for protecting the company with outgoing data."
"I also think that the dashboard view is really helpful. Whenever sites get blocked, we get the details and the users who are connecting to them."
"The most valuable feature of Fortinet FortiGate SWG is inspection."
"FortiGate SWG's most valuable feature is integration with vulnerability management."
"FortiGate is easy to use, and I also like its VPN."
"The pricing on offer is excellent."
"The user interface is intuitive. Anyone can configure the firewall with little knowledge of the product. The back-end is robust with good security."
"FortiGate is easy to configure. We configured one of the units and sent it to Indiana to be installed. We asked them to give us a call when they got it, so we could help them through the process, but they called us back to tell us it works great."
"The interface is user-friendly, so it's easy to add policies and block traffic."
"Web filtering is the most useful feature."
"The design of the screens could be improved. Sometimes you're trying to look for information, for what you think is critical that should be on that first screen of the dashboard so that you can quickly take screenshots to have people help out, but you have to hop between screens to find little pieces of evidence."
"Its on-prem rollout is quite challenging. It needs better coordination with the Internet Service Provider. It is a cloud-based solution, and any endpoint that connects to it has to go through all the gateway ISPs, but some of the ISPs block HTTPS-based DNS. That's where the challenge occurs with Umbrella."
"The main issue that we have is with the final steps or the full integration and getting rid of Zscaler. The company still has to fall back to Zscaler when something in Umbrella is not working as expected, such as when we enable SSL inspection. When something is not working 100%, the company is falling back to Zscaler."
"It should have more integrations with multiple end user OEMs."
"I think it's a very basic solution, and because of that, Cisco Umbrella would not be a suitable solution for large companies."
"We would like them to add more features to Cisco Umbrella."
"If a hardware platform were provided for Umbrella, that would definitely improve the market for it... Especially when we are addressing governmental customers, they hesitate to connect to the cloud. That is where we need a hardware platform so that the solution can be used on-premises as well."
"Their support should be improved. It is necessary that the support is efficient. It is not really easy to get a resolution for an issue from Cisco support. They should be faster and more efficient."
"It could always be more secure."
"We can't identify which users are causing challenges when we have issues."
"What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it. What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly."
"The initial setup is medium complex and takes between five days and a week."
"FortiGate's reporting features could provide a better picture of what is happening in the box."
"Fortinet needs to continue to improve network traceability. Other than that, we haven't run into anything that would give me any concern."
"We have experienced a number of failures when trying to upgrade firmware and the process takes a long time. We only experienced this when doing major upgrades between versions."
"The solution could improve by having some additional features, such as IBS and better cloud administration."
Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 39 reviews while Fortinet FortiGate SWG is ranked 7th in Secure Web Gateways (SWG) with 12 reviews. Cisco Umbrella is rated 8.8, while Fortinet FortiGate SWG is rated 8.2. The top reviewer of Cisco Umbrella writes "We can see all of our locations in one place and only have to make changes once for all our locations". On the other hand, the top reviewer of Fortinet FortiGate SWG writes "Non-IT people could plug it in, connect it to the fiber, and get it running without IT help. ". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Palo Alto Networks DNS Security, Infoblox Advanced DNS Protection and Prisma Access by Palo Alto Networks, whereas Fortinet FortiGate SWG is most compared with Fortinet FortiProxy, Netskope Next Gen Secure Web Gateway, Zscaler Internet Access, Forcepoint Secure Web Gateway and iboss. See our Cisco Umbrella vs. Fortinet FortiGate SWG report.
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