We performed a comparison between Cisco Umbrella and Fortinet FortiGate SWG based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Cisco Umbrella is the winner in this comparison. It is a powerful and reliable tool with a proven ROI. It also received higher marks in the Support category.
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"One valuable feature is definitely its simplicity in terms of deployment. It is very easy to integrate it into the environment without any heavy lifting. Users didn't notice that we implemented it. You can start with a very low monitoring mode and start observing what Cisco Umbrella sees."
"Helps block personal email accounts."
"I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security."
"It has the ability to quickly block new threats."
"Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers."
"It is a good cloud-based solution for DNS security."
"Umbrella enables customers to be secure. We are happy with this and this is the most important benefit for customers."
"The most valuable features are the protection against ransomware and phishing."
"The security for endpoints is the most valuable. It is very secure for our workers. It allows us to secure a transaction and enable security for a specific segment in the workflow."
"The product is easy to install since we only need to follow the user manual, documents, and articles provided by Fortinet to install the product."
"The performance is very good and the solution is simple to manage."
"The solution is superior to Cisco in terms of security."
"The most useful features are application control, web filtering, and SD-WAN."
"The interface is user-friendly, so it's easy to add policies and block traffic."
"Web filtering is the most useful feature."
"The solution is easy to implement and easy to configure. The most valuable feature is FortiGate’s content filtering."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Support for multiple domains is important to us."
"I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy"
"Their support should be improved. It is necessary that the support is efficient. It is not really easy to get a resolution for an issue from Cisco support. They should be faster and more efficient."
"Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella."
"Its reliability and the response time of the support team can be better."
"They need to improve analytics so they report on more of the specifics of user activity."
"Cisco Umbrella is difficult to manage and needs to include a dashboard. It needs to improve pricing as well."
"If a hardware platform were provided for Umbrella, that would definitely improve the market for it... Especially when we are addressing governmental customers, they hesitate to connect to the cloud. That is where we need a hardware platform so that the solution can be used on-premises as well."
"Fortinet's support team consists of a huge networking team, because of which there is a delay in response at times."
"The product needs to drastically improve its reporting capability."
"Fortinet FortiGate SWG's SSL offloading features need improvement."
"We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters."
"The solution’s stability could be improved."
"It is essential to leverage its capabilities more professionally to achieve an even higher level of security."
"The initial setup is medium complex and takes between five days and a week."
"Support could be improved."
Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 55 reviews while Fortinet FortiGate SWG is ranked 4th in Secure Web Gateways (SWG) with 33 reviews. Cisco Umbrella is rated 8.8, while Fortinet FortiGate SWG is rated 8.6. The top reviewer of Cisco Umbrella writes "We can see all of our locations in one place and only have to make changes once for all our locations". On the other hand, the top reviewer of Fortinet FortiGate SWG writes "Non-IT people could plug it in, connect it to the fiber, and get it running without IT help. ". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Infoblox Advanced DNS Protection, whereas Fortinet FortiGate SWG is most compared with Fortinet FortiProxy, Forcepoint Secure Web Gateway, Netskope Next Gen Secure Web Gateway, Sangfor Internet Access Gateway (IAG) and Axis Security. See our Cisco Umbrella vs. Fortinet FortiGate SWG report.
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