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Celonis vs. SAP Signavio Process Intelligence
July 2022
Find out what your peers are saying about Celonis vs. SAP Signavio Process Intelligence and other solutions. Updated: July 2022.
620,319 professionals have used our research since 2012.

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Vice President at a financial services firm with 10,001+ employees
Real User
Top 20
Provides valuable database-backed insights for operations teams, but there are issues with data sharding
Pros and Cons
  • "One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform."
  • "We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time."

What is our primary use case?

We use this solution to get deeper insights into the process and to see if there are any opportunities on how we can improve the processes. In most of the cases,  Process Mining would actually throw out analysis or insights which are already known to the users, but in some cases it would be more granular and backed with data. 

Those database-backed insights are very valuable for the business partners or the operations teams. It allows them to make decisions about how they can improve their process, like whether there's any process changes or technology changes required. Do they need to change the workflow systems or the technology assets which they currently use? Is there a better way they can perform the work or is there any scope of automation? Are there any compliance issues which wouldn't have been visible to a human eye just by viewing the process or the reporting?

For process mining, we understand some of the hypotheses they have, like what is that they want to understand? Are they looking to gain insights around how their teams are performing? I think you gain value about how the process is overall behaving. Is there any kind of rework or are they looking at automating or redesigning their own process?

This is a hybrid solution.

What is most valuable?

One of the reasons we have gone with UiPath is because it was a business decision and because our company subscribes to the UiPath automation suite, which includes RPA, etc. We thought it would be efficient to keep everything on the same platform. 

The cost was the other part of it because we compared it to Celonis. We are using UiPath mostly for strategic reasons. It was easy for us to get onboarded with Process Mining rather than setting up a whole new infrastructure for a different tool.

What needs improvement?

We faced issues with the data sharding process. UiPath has its own limitations in terms of the number of rules of data it can actually handle at a given point of time. As a tactical step, they provided the data sharding approach, but that was not the best. It kind of complicated the analysis rather than making it easy for people to analyze large data sets. So, the handling of large data sets is a major problem we want them to improve.

I think they can improve their overall feature set around the visualizations, which they can provide out-of-the-box. Some of these visualizations are not already there. 

Finally, it is about the ETL process. I think the ETL process could have been much simpler compared to what we do right now, which consumes a lot of time. If I talk about a typical project life cycle, I would spend about 30% of the time getting the data into the system, which is obviously not ideal compared to some of the other tools we have in the market.

Their ability to create out-of-box integrations and solve for the ETL problems could be an improvement, and their ability to help us scale and do parallel processing when handling large data sets. They could also improve their overall look and feel on how the analytics will show up on the tool. They just do the job, but when I'm showing an analysis to a very senior leader, I would obviously want that to look better than how it does now. I'm not sure what the product roadmap looks like right now, but I'm sure they would have something on the product roadmap. If these are not already a part of the product roadmap to improve the product, then I think they would be missing the bus.

For how long have I used the solution?

I have been using this solution for seven and a half years.

What do I think about the stability of the solution?

It's stable. We haven't seen any issues.

What do I think about the scalability of the solution?

We haven't seen any issues with scalability. The problem is with the handling of large data sets. If you're using smaller data sets, then I think it's good enough to manage parallel activities. But if I am working on a project with a large data set, that's where we would run into problems where the other projects would have to be stored or they cannot be run parallel. It's scalable, but they would need to solve for handling their data sets internally to allow parallel processing.

From a traditional process mining, they allow for everything a process mining or platform would need to give. But if we're talking about using this for other purposes like execution management, getting more automated data feeds, etc., I think that's where it would probably have a problem. When we're dealing with process mining, especially in a banking organization where we are dealing with millions of rows of data at a time, I think that's where we would probably want them to be able to scale or allow us to scale much faster on that.

I would rate the scalability 3 out of 5.

How are customer service and support?

We have a full subscription for technical support. We have on-demand support at all times.

What's my experience with pricing, setup cost, and licensing?

It's reasonable. It provides you with all the basic features that somebody would expect. If those basic features are what you're looking for, I think UiPath is reasonably priced compared to some of the other tools.

Which other solutions did I evaluate?

We compared the solution to Celonis. Celonis provides you with more out-of-the-box functionalities and drag-and-drop features which are user-friendly, and it has a very powerful execution management system, but that is something we weren't looking at because we wanted to familiarize the audience with what Process Mining can do before we moved to execution.

What other advice do I have?

I would rate this solution 5 out of 10.

It's good for doing traditional analysis, but if we have to do more, I think that's where they would lag behind their competitors.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AnthonyMurphy - PeerSpot reviewer
Director of Process Optimization at a tech services company with 1,001-5,000 employees
Real User
Easy to set up, great for finding pain points, and has useful dashboards
Pros and Cons
  • "It's easy to set up."
  • "SAP has to figure out a better way to price it. Their licensing structure isn't ideal as it's based on data; therefore, it's hard to estimate client costs."

What is our primary use case?

It's a process mining tool.

The use cases have been secondary insights. We're working with clients to process insights and SAP insights. I look at their pain point processes and bring intelligence investigations to those processes. Intelligence by itself is expensive and scattered. However, if you want to focus on your pain point, it's highly effective.

What is most valuable?

Building the investment to start to just kind of build dashboards to monitor processes has been very useful. This product gives us the ability within intelligence to utilize signal programming or signal widgets to build monitoring within the issued processes. If I have a process and I've got, let's say, conformance issues, I can build those investigations within intelligence. I can monitor them on a daily basis to see how often these processes are following the right process flow and how many times are people outside that flow, for example. Also, we can use it to push simulation back into a manager so we can compare and process flows.

It's easy to set up.

What needs improvement?

SAP has to figure out a better way to price it. Their licensing structure isn't ideal as it's based on data; therefore, it's hard to estimate client costs.

The fact that SAP sold Celonis before buying Signavio is another issue I find with clients. They're using Signavio Mining and saying, "Why should I move to Intelligence?" SAP needs to figure that out also.

For how long have I used the solution?

I've used the solution for about six months. I've used it since February of this year.

What do I think about the stability of the solution?

We do use it in the cloud environment, although we have some clients that do on-prem. However, it is a very, very stable product. I haven't had any issues with it.

What do I think about the scalability of the solution?

It's easily scalable. Obviously, you have to understand the data links and the APIs if it's a non-SAP platform. However, for the most part, it's easily scalable if you know how to build the data links.

We've had 15 to 20 people using the product. That includes both the company and clients. Listening to our process lead, I see them using the product. Those are the main people on it. People are really tied to the process. It's less IT, more of the transformation in the organization teams instead of really IT folks using it. That's the design for Signavio - to allow it to be resource usable and not have to wait for some IT group to do your work.

How are customer service and support?

I can't speak to how helpful support would be. I've not needed it. 

We haven't had any issues that we had to contact tech support on. We built the data feeds and everything easily on our own.

Which solution did I use previously and why did I switch?

Celonis is another solution clients might gravitate towards, and the pricing is easier to estimate. 

How was the initial setup?

The initial implementation is very straightforward and very easy to set up. 

It's the easiest product I've worked with on set up, the whole Transformation Suite.

What's my experience with pricing, setup cost, and licensing?

The pricing structure isn't great right now. 

The other modules are priced with licenses. For example, you can buy a manager license, and you can buy Collaboration Hub licenses. Intelligence is priced by data usage, and no one knows how to price the project since we never know how much data will be required to meet the client's needs.

That is an issue. Clients will move to Celonis if they can't figure out how much it will cost them to use Intelligence. 

I've got SAP sales admins that can't figure out pricing, so how can we figure out the pricing outside of SAP?

What other advice do I have?

We are an SAP reseller. Basically that's due to the fact that we deal in a lot of SAP products. We are not, for example, resellers.

I have people part of my team that manage the cloud platform.

My first advice would be if you're going to add products to add Signavio Process Hub, do Insights, and then do Intelligence. Intelligence's value is in pinpointing pain areas. It's expensive to do all your processes in Intelligence. Therefore, you want Intelligence on focused processes.

I'd rate the solution eight out of ten. If the pricing wasn't so difficult, I would rate it ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Celonis vs. UiPath Process Mining
July 2022
Find out what your peers are saying about Celonis vs. UiPath Process Mining and other solutions. Updated: July 2022.
620,319 professionals have used our research since 2012.