May 04, 2020
Dear all,
Celonis is a Process Mining Tool. You can also see, as alternatives : 1. ARIS PPM (Process Performance Monitoring) and/or QPR Process Analyser for Process Mining.
Bizagi is a Process Modeling and Process Automation Tool.
Bizagi and Celonis compete in the field of business process management and automation. Bizagi seems to have the upper hand regarding ease of use and rapid deployment, while Celonis shines in process mining and data analytics capabilities.
Features: Bizagi provides comprehensive process documentation and automation tools that support various modeling standards. It offers process simulation and automation capabilities, facilitating use for both novice users and experienced analysts. Celonis stands out with its advanced process mining and data analytics features, allowing businesses to uncover inefficiencies and integrate data from multiple sources.
Room for Improvement: Bizagi users report difficulties with device alignment and display, as well as challenges with licensing and exporting features. There's a call for improved documentation and integration capabilities. Celonis is noted for its complexity and steep learning curve, with users seeking more flexibility, better integration options, and enhanced automation features.
Ease of Deployment and Customer Service: Bizagi is primarily deployed on-premises with some cloud and hybrid support. Users find it straightforward to deploy but experience variability in technical support quality. Celonis is highly adaptable to cloud environments, which users appreciate. However, while their customer service is generally good, some users note occasional delay in response times.
Pricing and ROI: Bizagi offers a free modeler and several licensing options, although recent price increases have been observed. It is valued for cost-effectiveness in process automation. Celonis, perceived as expensive, primarily appeals to larger organizations with its usage-based pricing model. Both Bizagi and Celonis provide significant ROI, with Bizagi being recognized for cost savings in automation and Celonis for its potential in process optimization.
In my opinion, there's a positive return on investment.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
I find customer service to be responsive and they usually address issues promptly.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
At the moment, I'd rate scalability six or seven out of ten.
It's super stable.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
I think it's relatively expensive, but it's also good.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
It is open source.
The user interface is very good, making it easy for business people to understand.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
In my Celonis experience, it is easy to use and has higher AI capabilities.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
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