Celonis vs SAP Signavio Process Intelligence comparison

Celonis and SAP Signavio Process Intelligence compete in the process mining and intelligence space. Celonis holds the upper hand due to its extensive features and process optimization capabilities, despite higher pricing.

Features: Celonis offers advanced process mining, machine learning, and AI features that streamline root cause analysis and optimize processes. It integrates robustly with platforms like SAP, ServiceNow, and Salesforce. SAP Signavio Process Intelligence provides process simulation, documentation, and data mapping, emphasizing end-to-end process efficiency with its Collaboration Hub.

Room for Improvement: Celonis could improve in task mining, simplifying user experience, and log analysis complexity, which often requires technical support. SAP Signavio needs better pricing transparency and integration across non-SAP platforms, while expanding features like dashboarding and AI could enhance usability.

Ease of Deployment and Customer Service: Celonis offers flexible deployment options including public, private, and hybrid clouds. Customer service receives mixed reviews, with good professionalism but inconsistent response times. SAP Signavio shares deployment flexibility, often using public and hybrid clouds, with satisfactory technical support needing more proactive engagement.

Pricing and ROI: Celonis is seen as expensive with costs arising from data and user charges, yet users find value due to extensive features and strong ROI from cost and time savings. SAP Signavio's pricing is criticized but considered slightly more affordable than Celonis; users value its ROI though seek better pricing clarity.