

Celonis and Software AG ARIS Process Mining are competitive products in the process mining space. Celonis has an edge in pricing, providing a more competitive setup cost and recognized ROI, while Software AG ARIS stands out for its comprehensive feature set.
Features: Celonis offers real-time data processing and analytics, providing actionable insights that enhance decision-making. Its strong integration capabilities enable seamless data flow across platforms. Software AG ARIS Process Mining is known for its in-depth process visualization and analysis tools, offering extensive modeling and simulation capabilities.
Room for Improvement: Celonis could improve its process visualization and offer more customization options. There's potential for enhancement in its simulation capabilities and modeling depth. Software AG ARIS Process Mining can streamline its deployment process, improve user interface intuitiveness, and enhance real-time processing functions.
Ease of Deployment and Customer Service: Celonis provides straightforward deployment with cloud-based solutions ensuring rapid implementation and proactive customer service. In contrast, Software AG ARIS Process Mining requires a more involved setup with dedicated support focused on customization.
Pricing and ROI: Celonis offers a lower initial setup cost with a focus on rapid ROI through efficient data processing. Software AG ARIS Process Mining may have higher initial costs but offers long-term value with its comprehensive features, which justify the investment for detailed process analytics.
In the first couple of years, I would not expect a return on investment because the initial setup will take more than a year if the process requires significant customization.
In my opinion, there's a positive return on investment.
I have seen a return on investment, especially in time saved for my clients; in the incident management process, the average cycle time for handling tickets was over ninety-eight hours, but after identifying root causes, such as tickets being held due to wrong group allocation, the cycle time reduced to approximately thirty-eight hours.
The mining feature allows you to identify the bottlenecks easily, and the simulation feature integrates the ROI.
It took more than two weeks to receive a response.
Celonis customer support is really good; they investigate concerns thoroughly and provide solutions or troubleshooting steps, which I find helpful.
Other times I do not get much clarity on the support from the team.
Technical support for Software AG ARIS Process Mining is good.
I recall that when we started using Celonis, we had a space of five terabytes and around one thousand users, and Celonis managed all of that easily.
I recommend focusing on recent data or perhaps five years of historical data along with live data for better visibility and stability in the process.
At the moment, I'd rate scalability six or seven out of ten.
For scalability, Software AG ARIS Process Mining is fine; not perfect, but it's scalable.
It's super stable.
Celonis is stable.
It happens sometimes that the server is down, and if the server is not working, you cannot work.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult.
Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
I think it's relatively expensive, but it's also good.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
creating a data model for one process will differ in cost if you add more data models for additional processes.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It's the first solution that combines business competence and capabilities with technological capabilities.
The collaborative features of Software AG ARIS Process Mining help with cross-department synergy because users don't need to download files and send them over email, waiting for replies to accommodate changes.
| Product | Market Share (%) |
|---|---|
| Celonis | 16.9% |
| Software AG ARIS Process Mining | 3.7% |
| Other | 79.4% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 43 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?
Find your answers with ARIS Process Mining at Software AG. With a 360-degree view of your processes, you’ll gain intelligent insights into your processes and their dependencies to find patterns, anomalies and opportunities for improvement. Compare processes in theory to processes as they are in the real world. See if processes execute as designed. This gives you a solid basis for making process improvement decisions. You can evaluate changes before making them to avoid added costs later on—and you can simulate and analyze process scenarios so you know the best way to improve them.
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