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Celonis vs Software AG ARIS Process Mining comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Celonis boosts ROI through process efficiency, faster order processing, client satisfaction, and automation, achieving rapid cost savings.
Sentiment score
6.7
Users report mixed ROI from Software AG ARIS, with some experiencing high returns due to effective mining and simulation features.
In my opinion, there's a positive return on investment.
The mining feature allows you to identify the bottlenecks easily, and the simulation feature integrates the ROI.
 

Customer Service

Sentiment score
6.7
Celonis support is praised for responsiveness and expertise, though some users experience delays and require multiple interactions.
Sentiment score
8.4
Software AG ARIS Process Mining is renowned for efficient customer service, quick technical support, and reliable, responsive assistance.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
I find customer service to be responsive and they usually address issues promptly.
Technical support for Software AG ARIS Process Mining is good.
 

Scalability Issues

Sentiment score
7.5
Celonis offers high scalability and seamless integration, effectively supporting numerous users and roles across various enterprise environments.
Sentiment score
7.5
Software AG ARIS Process Mining is scalable and user-friendly, beneficial for specific use cases like simulation and optimization.
At the moment, I'd rate scalability six or seven out of ten.
For scalability, Software AG ARIS Process Mining is fine; not perfect, but it's scalable.
 

Stability Issues

Sentiment score
8.1
Celonis provides highly stable, reliable performance with minimal downtime and effectively standardizes information, despite occasional configuration challenges.
Sentiment score
7.6
Users find Software AG ARIS stable, with cloud versions experiencing occasional slowness and downtimes, rating stability 7-8 out of 10.
It's super stable.
It happens sometimes that the server is down, and if the server is not working, you cannot work.
 

Room For Improvement

Celonis requires upgrades in flexibility, integration, user-friendliness, data handling, and pricing to address its complexities and improve usability.
Software AG ARIS Process Mining excels in modeling but needs improvements in AI integration, user-friendliness, and cloud performance.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult.
Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
 

Setup Cost

Celonis is costly for SMBs, with high fees; free versions exist, but licensing needs improvement for flexibility.
ARIS Process Mining's pricing is generally seen as fair, though some users find renewal negotiations necessary over time.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
I think it's relatively expensive, but it's also good.
 

Valuable Features

Celonis enhances process mining with automation, AI optimizations, and analytics, offering seamless integration and insights for efficient decision-making.
Software AG ARIS Process Mining offers comprehensive process analysis, user-friendly interface, and powerful features for enhanced collaboration and discovery.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
The AI capabilities allow me to reduce the timeline for process modeling.
It's the first solution that combines business competence and capabilities with technological capabilities.
The collaborative features of Software AG ARIS Process Mining help with cross-department synergy because users don't need to download files and send them over email, waiting for replies to accommodate changes.
 

Categories and Ranking

Celonis
Ranking in Process Mining
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
54
Ranking in other categories
No ranking in other categories
Software AG ARIS Process Mi...
Ranking in Process Mining
8th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Business Performance Management (22nd)
 

Mindshare comparison

As of September 2025, in the Process Mining category, the mindshare of Celonis is 22.6%, up from 17.1% compared to the previous year. The mindshare of Software AG ARIS Process Mining is 3.6%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Market Share Distribution
ProductMarket Share (%)
Celonis22.6%
Software AG ARIS Process Mining3.6%
Other73.8%
Process Mining
 

Featured Reviews

AntonioCardone - PeerSpot reviewer
Enables a data-driven approach to process analysis and helps generate cost savings
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
Nupur Wadhwa - PeerSpot reviewer
Features build trust despite occasional server challenges
I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. I'm not sure if it's a server issue or a Software AG ARIS Process Mining issue. The cloud version becomes quite slow when connecting through tools such as Citrix, which is not the case with IBM. Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
13%
Financial Services Firm
10%
University
6%
Computer Software Company
14%
Financial Services Firm
12%
Energy/Utilities Company
11%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise37
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What do you like most about Celonis?
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
What is your experience regarding pricing and costs for Celonis?
Based on client feedback, I have heard that the pricing for Celonis is considered high. However, as a developer, I am not directly involved in the pricing aspect.
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Also Known As

No data available
ARIS Process Performance Manager
 

Overview

 

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.
Find out what your peers are saying about Celonis vs. Software AG ARIS Process Mining and other solutions. Updated: July 2025.
867,676 professionals have used our research since 2012.