We performed a comparison between Celonis and Software AG ARIS Process Mining based on real PeerSpot user reviews.
Find out in this report how the two Process Mining solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too."
"We have found the Orient Explorer to be a valuable feature."
"The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable."
"Celonis is one of the best solutions on the market. It offers you a lot of training materials and exposure to its ecosystem. Celonis is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up."
"The most valuable feature of this solution is the PTS service."
"The solution offers very good division management."
"I have found the automatic mapping of the processes themselves to be a valuable feature."
"Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product."
"I have found Software AG ARIS Process Mining scalable."
"The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential."
"The technical support is very bad."
"Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that. Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server. I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices."
"The way they manage the data should also be improved. There is a lot of room for improvement there because a lot of duplicated data gets created, which should be improved. There should be ease of data management and code management."
"We would like this solution to be more flexible in how it interacts with other cloud-based database solutions, so that we can operate more seamlessly."
"Celonis should have the ability to automate in the next release, in my opinion."
"The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."
"The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL."
"The installation is straightforward, we didn't have any technical issues with installing. However, we needed support to complete the implementation."
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Celonis is ranked 1st in Process Mining with 20 reviews while Software AG ARIS Process Mining is ranked 3rd in Process Mining with 1 review. Celonis is rated 8.4, while Software AG ARIS Process Mining is rated 9.0. The top reviewer of Celonis writes "Provides more visibility, very intuitive and easy to use, and capable of seamlessly processing a large amount of data". On the other hand, the top reviewer of Software AG ARIS Process Mining writes "Reliable, beneficial analysis, and good implementation support". Celonis is most compared with SAP Signavio Process Manager, UiPath Process Mining, SAP Signavio Process Intelligence, FortressIQ and QPR ProcessAnalyzer, whereas Software AG ARIS Process Mining is most compared with UiPath Process Mining.
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