

Celonis and Software AG ARIS Process Mining are leading contenders in the process mining category. Celonis seems to have the upper hand due to its comprehensive features and integration capabilities, despite its higher price point.
Features: Celonis provides advanced tools like process mining, task mining, business analytics, and machine learning. It offers intuitive visualization, process explorer, and significant integration abilities with various systems. Software AG ARIS Process Mining distinguishes itself with automated process discovery and collaborative features, giving detailed insights and supporting cross-departmental collaboration without needing separate tools.
Room for Improvement: Celonis needs enhancements in task mining, AI integration, automation features, and non-system manual process support. Software AG ARIS Process Mining requires refinement in model creation, especially returning models to the design environment, and improvements in its cloud response times.
Ease of Deployment and Customer Service: Celonis supports public cloud, private cloud, and on-premises deployments, offering flexibility but receiving mixed feedback on technical support's responsiveness. Software AG ARIS Process Mining lacks hybrid cloud support but is available on public, private, and on-premises platforms, with highly regarded technical support and consultants.
Pricing and ROI: Celonis is considered expensive, with costs justified by significant ROI through efficiency and cost savings. Software AG ARIS Process Mining offers competitive pricing with no hidden costs, delivering solid value through operational improvements. Both promise ROI, but Celonis excels with detailed revenue-generating use cases.
In the first couple of years, I would not expect a return on investment because the initial setup will take more than a year if the process requires significant customization.
Automated exception handling cut manual process touchpoints by approximately 30 to 40%, saving approximately 15,000 to 20,000 operational labor hours annually.
In my opinion, there's a positive return on investment.
The mining feature allows you to identify the bottlenecks easily, and the simulation feature integrates the ROI.
It took more than two weeks to receive a response.
Celonis customer support is really good; they investigate concerns thoroughly and provide solutions or troubleshooting steps, which I find helpful.
Other times I do not get much clarity on the support from the team.
Technical support for Software AG ARIS Process Mining is good.
I recall that when we started using Celonis, we had a space of five terabytes and around one thousand users, and Celonis managed all of that easily.
I recommend focusing on recent data or perhaps five years of historical data along with live data for better visibility and stability in the process.
Consumption-based pricing models would be helpful because scaling can get costly quickly.
For scalability, Software AG ARIS Process Mining is fine; not perfect, but it's scalable.
It's super stable.
Celonis is stable.
It happens sometimes that the server is down, and if the server is not working, you cannot work.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
The most important area for improvement is the automation part.
Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
I think it's relatively expensive, but it's also good.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
creating a data model for one process will differ in cost if you add more data models for additional processes.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
The standout feature of Celonis is definitely the Process Intelligence Graph, which creates a living digital twin across multiple systems and provides the operational context needed for effective AI and automation.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
The collaborative features of Software AG ARIS Process Mining help with cross-department synergy because users don't need to download files and send them over email, waiting for replies to accommodate changes.
| Product | Mindshare (%) |
|---|---|
| Celonis | 13.0% |
| Software AG ARIS Process Mining | 3.6% |
| Other | 83.4% |


| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Celonis empowers businesses with process mining, offering automation and AI features that visualize processes, identify bottlenecks, and optimize operations. With seamless integration and user-friendly tools, Celonis adds significant value to businesses aiming for operational efficiency.
Celonis is a leading tool for process mining and optimization, seamlessly connecting with SAP and Oracle systems through pre-built connectors. Its capabilities include visualizing processes, identifying inefficiencies, and optimizing workflows with comprehensive dashboards and action flows. While Celonis scores high on functionality, integration with Microsoft, Azure connectivity, and an improved pricing model are areas for improvement. Training resources and an intuitive interface are essential for users managing frequent updates and complex programming needs. With robust process analysis and automation features, Celonis enhances decision-making and resource allocation.
What key features does Celonis offer?In finance, procurement, and supply chain, Celonis is utilized to monitor and optimize entire business processes, analyzing data from systems like SAP and Oracle to uncover inefficiencies. Organizations leverage its process analysis and automation triggers for improved performance and resource allocation.
Software AG ARIS Process Mining offers robust tools for process discovery, conformance checking, and business process optimization, focusing on enhancing cross-department collaboration and facilitating change management.
ARIS Process Mining by Software AG is designed for businesses aiming to refine business architecture processes and streamline engineering workflows. Users leverage its automated process discovery to map complex operations, providing a detailed and comprehensive process view. Its Conformance Engine enables detailed checking of process paths and business groups while facilitating a seamless design interface. Though its KPI and dashboard customization is noted to need improvement and the automation features could benefit from AI enhancements, it still provides unique capabilities for process modeling and enhancing cross-department collaboration. The cloud version's integration speed could be a limitation when connecting through specific tools.
What are the key features of Software AG ARIS Process Mining?Industries utilize ARIS Process Mining for diverse applications including process modeling in central portals, managing order and cash flow in gas companies, and simulating business processes. Users explore its features for comparisons and apply its capabilities to advance business architecture, capitalize on process discovery benefits, and optimize enterprise workflows.
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