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Celonis pros and cons

Vendor: Celonis
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Celonis provides a comprehensive visualization of process performance, allowing users to uncover optimization opportunities.
The tool excels in process mining capabilities, offering features like process mapping and data mining for identifying potential savings and automation opportunities.
Support and documentation from Celonis are highly valued, making it easier for users and developers to integrate and utilize the software effectively.
Celonis offers seamless integration with multiple systems, enhancing its usability across different platforms like SAP, ServiceNow, and Salesforce.
The training materials and learning academy provided by Celonis help users gain a deep understanding of its features and ecosystem, facilitating scalability and efficient process management.

CONS

Celonis' pricing is not competitive and could be less expensive, especially for smaller enterprises.
Improving task mining and providing a more user-friendly experience is needed to simplify the use of Celonis.
Celonis lacks adequate integration with robotic process automation solutions and flexibility in working with cloud-based databases.
There is a need for Celonis to enhance data management and reduce duplication, while making data modeling less complex.
Celonis should offer more readymade APIs, and integration features, and enable business users to create their own analytics tabs as seen with platforms like SAP S/4HANA.
 

Celonis Pros review quotes

Prateek Rao - PeerSpot reviewer
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
Aug 26, 2026
Regarding the measurable bottom-line value, I captured nearly 1.2 million in annualized early payment discounts, reduced duplicate, erroneous invoice payments by approximately 800 to 900 thousand USD, and automated exception handling cut manual process touchpoints by approximately 30 to 40%, saving approximately 15,000 to 20,000 operational labor hours annually.
Ebin_Abraham - PeerSpot reviewer
Data Engineer at Baker Hughes
Jan 21, 2026
Celonis is a great tool and is clearly the leader in process mining.
GM
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees
Jan 9, 2026
Celonis has positively impacted my organization as it holds a Titanium partnership with Celonis.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,806 professionals have used our research since 2012.
PB
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Dec 29, 2025
After implementing this Action Flow, our normal ServiceNow ticketing has been reduced by 70 percent, and vendors are utilizing the Action Flow extensively.
reviewer2797770 - PeerSpot reviewer
Data Engineer at a pharma/biotech company with 10,001+ employees
Jan 18, 2026
Celonis is a very good tool, and as for alternatives, it is the best actually in the market.
reviewer2795421 - PeerSpot reviewer
Process Mining Consultant at a tech vendor with 10,001+ employees
Jan 7, 2026
I have seen a positive impact of Celonis in my organization, as I receive many testimonials from clients mentioning that process mining has genuinely helped, especially through Celonis.
AA
Head of Commercial Excellence at Sartorius AG
Jan 8, 2025
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
RJ
Associate Manager at Adani Enterprises Ltd
May 22, 2025
In my Celonis experience, it is easy to use and has higher AI capabilities.
AntonioCardone - PeerSpot reviewer
Senior Development Manager at Lutech
Jan 9, 2025
It's the first solution that combines business competence and capabilities with technological capabilities.
NM
Senior Application Developer at Fujitsu
Apr 24, 2025
Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities.
 

Celonis Cons review quotes

Prateek Rao - PeerSpot reviewer
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
Aug 26, 2026
The initial data modeling and continuous real-time ingestion, especially from non-standard legacy systems, can still be complex and quite resource-intensive, requiring a steep PQL learning curve for non-technical users.
Ebin_Abraham - PeerSpot reviewer
Data Engineer at Baker Hughes
Jan 21, 2026
Usability and support from Celonis need improvement.
GM
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees
Jan 9, 2026
There are a few things about Celonis that need improvement.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,806 professionals have used our research since 2012.
PB
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Dec 29, 2025
I have experienced lags in response times from customer service. We are not always receiving responses on time.
reviewer2797770 - PeerSpot reviewer
Data Engineer at a pharma/biotech company with 10,001+ employees
Jan 18, 2026
Celonis is not entirely stable.
reviewer2795421 - PeerSpot reviewer
Process Mining Consultant at a tech vendor with 10,001+ employees
Jan 7, 2026
I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited.
AA
Head of Commercial Excellence at Sartorius AG
Jan 8, 2025
It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes.
RJ
Associate Manager at Adani Enterprises Ltd
May 22, 2025
Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.
AntonioCardone - PeerSpot reviewer
Senior Development Manager at Lutech
Jan 9, 2025
Celonis needs to improve the feature channel.
NM
Senior Application Developer at Fujitsu
Apr 24, 2025
From a development perspective, I think there could be improvements in version control and deployment.