No more typing reviews! Try our Samantha, our new voice AI agent.
Celonis Logo

Celonis pros and cons

Vendor: Celonis
4.1 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Celonis enables identification and analysis of costs through data mining, providing insights into pricing variations over previous years.
Its comprehensive training materials, including videos, offer detailed guidance for easy tool utilization and navigation.
Powerful capabilities in process mining, task mining, business analytics, and machine learning enhance operational efficiency and decision-making.
Automated root cause analysis and process explorer features, along with pre-built connectors for industry platforms like SAP or Oracle, offer versatility and ease of integration.
Celonis' graphical interpretations and action flow features have significantly reduced manual tasks, optimizing processes and uncovering optimization opportunities.

CONS

Celonis should integrate more custom features and enhance flexibility to ease implementation and operation.
More automation and integration features are needed, especially with systems like Robotic Process Automation and Microsoft's ecosystem.
Pricing needs revision; high licensing and support costs limit accessibility for small enterprises and certain regions.
Enhancements in data management processes are required, including better handling of data duplication and more intuitive data modeling.
Celonis must improve user support and offer more comprehensive documentation and timely customer service responses.
 

Celonis Pros review quotes

EA
Data Engineer at Baker Hughes
Jan 21, 2026
Celonis is a great tool and is clearly the leader in process mining.
GM
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees
Jan 9, 2026
Celonis has positively impacted my organization as it holds a Titanium partnership with Celonis.
PB
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Dec 29, 2025
After implementing this Action Flow, our normal ServiceNow ticketing has been reduced by 70 percent, and vendors are utilizing the Action Flow extensively.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
reviewer2797770 - PeerSpot reviewer
Data Engineer at a pharma/biotech company with 10,001+ employees
Jan 18, 2026
Celonis is a very good tool, and as for alternatives, it is the best actually in the market.
RJ
Associate Manager at Adani Enterprises Ltd
May 22, 2025
In my Celonis experience, it is easy to use and has higher AI capabilities.
reviewer2795421 - PeerSpot reviewer
Process Mining Consultant at a tech vendor with 10,001+ employees
Jan 7, 2026
I have seen a positive impact of Celonis in my organization, as I receive many testimonials from clients mentioning that process mining has genuinely helped, especially through Celonis.
AA
Head of Commercial Excellence at Sartorius AG
Jan 8, 2025
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
BalajiVenugopal - PeerSpot reviewer
Senior Enterprise Architect at a real estate/law firm with 10,001+ employees
Dec 30, 2025
My advice to others looking into using Celonis is to ensure before evaluating the product that your use case or process can fit into the tool.
AntonioCardone - PeerSpot reviewer
Senior Development Manager at Lutech
Jan 9, 2025
It's the first solution that combines business competence and capabilities with technological capabilities.
NM
Senior Application Developer at Fujitsu
Apr 24, 2025
Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities.
 

Celonis Cons review quotes

EA
Data Engineer at Baker Hughes
Jan 21, 2026
Usability and support from Celonis need improvement.
GM
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees
Jan 9, 2026
There are a few things about Celonis that need improvement.
PB
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Dec 29, 2025
I have experienced lags in response times from customer service. We are not always receiving responses on time.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
reviewer2797770 - PeerSpot reviewer
Data Engineer at a pharma/biotech company with 10,001+ employees
Jan 18, 2026
Celonis is not entirely stable.
RJ
Associate Manager at Adani Enterprises Ltd
May 22, 2025
Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.
reviewer2795421 - PeerSpot reviewer
Process Mining Consultant at a tech vendor with 10,001+ employees
Jan 7, 2026
I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited.
AA
Head of Commercial Excellence at Sartorius AG
Jan 8, 2025
It requires specialized expertise to set it up in the backend.
BalajiVenugopal - PeerSpot reviewer
Senior Enterprise Architect at a real estate/law firm with 10,001+ employees
Dec 30, 2025
I have chosen a rating of eight out of ten for Celonis because of the pricing factor, and I believe much can be improved in the visualization.
AntonioCardone - PeerSpot reviewer
Senior Development Manager at Lutech
Jan 9, 2025
Celonis needs to improve the feature channel.
NM
Senior Application Developer at Fujitsu
Apr 24, 2025
From a development perspective, I think there could be improvements in version control and deployment.