We performed a comparison between Celonis and Tungsten Insight based on real PeerSpot user reviews.
Find out in this report how the two Process Mining solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Celonis has helped me to identify and prioritize process improvement areas. Because we understand the end-to-end lead time, including waiting times and areas where rework happens, we can see the performance bottlenecks."
"The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
"We have found the Orient Explorer to be a valuable feature."
"My two favorite features are execution management and process intelligence, which provide 360-degree data."
"The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable."
"The solution has very detailed documentation for technical items so it is very easy for developers to use."
"The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered."
"We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization."
"You can easily customize reporting to pull the fields that interest you."
"The initial setup is straightforward."
"It provides the ability to design applications directly."
"The solution must be more user-friendly."
"The technical support is very bad."
"The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."
"It could be less expensive."
"Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient."
"In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."
"In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved."
"The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential."
"It would be ideal if there were some standard forms that could be customized."
"The initial setup is complex and would be difficult to carry out without any training."
"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."
Celonis is ranked 1st in Process Mining with 44 reviews while Tungsten Insight is ranked 12th in Process Mining with 3 reviews. Celonis is rated 8.4, while Tungsten Insight is rated 7.6. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of Tungsten Insight writes "Great reporting and customizations with good reliability". Celonis is most compared with SAP Signavio Process Manager, UiPath Process Mining, SAP Signavio Process Intelligence, Software AG ARIS Process Mining and Scout Platform, whereas Tungsten Insight is most compared with Microsoft Power BI and UiPath Process Mining. See our Celonis vs. Tungsten Insight report.
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