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Microsoft Teams Reviews

Vendor: Microsoft
4.1 out of 5
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What is Microsoft Teams?

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

Get the Microsoft Teams Buyer's Guide and find out what your peers are saying about Microsoft Teams, TeamViewer, Atlassian Confluence and more!
Microsoft Teams is the #2 ranked solution in top Enterprise Social Software and #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Microsoft Teams an average rating of 8.2 out of 10. Microsoft Teams is most commonly compared to TeamViewer: Microsoft Teams vs TeamViewer. Microsoft Teams is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Buyer's Guide
Microsoft Teams
March 2026
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Microsoft Teams mindshare

Product category:
Virtual Meetings
As of April 2026, the mindshare of Microsoft Teams in the Virtual Meetings category stands at 2.9%, up from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams2.9%
Zoom Workplace Business7.7%
Webex5.7%
Other83.7%
Virtual Meetings

PeerResearch reports based on Microsoft Teams reviews

TypeTitleDate
CategoryVirtual MeetingsApr 7, 2026Download
ProductReviews, tips, and advice from real usersApr 7, 2026Download
ComparisonMicrosoft Teams vs Zoom Workplace BusinessApr 7, 2026Download
ComparisonMicrosoft Teams vs WebexApr 7, 2026Download
ComparisonMicrosoft Teams vs TeamViewerApr 7, 2026Download
Suggested products
TitleRatingMindshareRecommending
TeamViewer4.33.8%93%108 interviewsAdd to research
Atlassian Confluence4.1N/A90%109 interviewsAdd to research
 
 
Key learnings from peers
Last updated Apr 7, 2026

Valuable Features

Microsoft Teams excels with features like video conferencing, chat, file sharing, and seamless integration with Microsoft 365, enhancing communication and collaboration. Users value its stability, ease of use, mobile accessibility, calendar integration, and task management. With options for screen sharing, background customization, document collaboration, and robust security, Teams streamlines meetings, boosts productivity, and supports remote work. Organizations appreciate its capability for large meetings and maintaining chat history for comprehensive communication.
  • "Microsoft Teams positively impacts my organization as it is feature-rich, helping us with better collaboration on a quick note with a good turnaround time, facilitating decision-making when we require a quick connect and providing the same kind of feeling over Microsoft Teams to connect people with better quality video and audio, regardless of physical availability."
  • "Microsoft Teams has impacted us in positive terms, as we have worked with multiple teams and the team collaboration is very good."
  • "The most valuable feature of Microsoft Teams is that it is easy to use."

Room for Improvement

Microsoft Teams users suggest enhancements such as improved pricing, better integration with other platforms, and an intuitive user interface. Calls sometimes persist on multiple devices even after disconnection. Users want better file-sharing capabilities and increased stability. They mention the need for improved mobile features, reduced memory consumption, expanded AI capabilities, and easier guest user interactions. They emphasize quality enhancements for video calls, call logging, and better handling of frequent updates. Enhanced security, multitasking capabilities, and streamlined login processes are also desired.
  • "However, I think there is some UI/UX pointer that could be improved."
  • "For improvements to Microsoft Teams, I would say sometimes the tool gets stuck."
  • "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."

ROI

Users find Microsoft Teams enhances productivity by saving time during communication and virtual meetings. Many organizations appreciate the investment, noting seamless work continuation during lockdowns and reduced transportation costs. It integrates well with other tools for automation. Some users find no significant productivity increase as it functions similarly to other platforms. Overall, it provides a favorable return on investment for many, despite some requiring a substantial financial commitment.

Pricing

Enterprise buyers find Microsoft Teams' pricing generally reasonable, especially when bundled with Microsoft 365, which includes other essential tools. The licensing model often depends on user count, with the ability to integrate additional security and features at an extra cost. Education and government sectors sometimes enjoy lower pricing due to special agreements, while higher costs may apply for extensive feature integration or standalone licenses. Microsoft's flexible subscription options cater to various organizational needs.
  • "I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
  • "I don't think the solution is as expensive as big Webex licenses. It doesn't usually offer one-on-one licenses, so it's hard to compare. It's more expensive than the Google equivalent, but you can't replace Microsoft Teams with Google's offering."
  • "The solution's pricing is average."

Popular Use Cases

Microsoft Teams is primarily used for communication, including calls and messaging, for collaboration on projects and tasks, and for file sharing. It facilitates team meetings, integrates with Office 365 applications, and supports both internal and external collaboration. Teams also serve as a platform for education, corporate training, and remote work arrangements, often replacing traditional communication methods such as emails and physical meetings with virtual conferences and chat functions.

Service and Support

Many users rely on internal IT teams instead of contacting Microsoft Teams support. Mixed feedback suggests the support's responsiveness varies, with some noting difficulty reaching assistance or delays. For those with premium support, experiences are more positive. Some rate it highly, while others see room for improvement. Microsoft is generally seen as good, offering 24/7 support, but technical knowledge and efficiency remain inconsistent across different cases.

Deployment

Microsoft Teams' initial setup is perceived as straightforward and easy for most users. Many found it quick to deploy within minutes, especially when using Office 365. Integration with existing systems like Microsoft Exchange Online is noted as seamless. However, some users experienced complexity, particularly with multifactor authentication and when handling diverse systems across large organizations. It often required minimal maintenance, thanks to its cloud-based nature, but government agencies noted additional security measures.

Scalability

Microsoft Teams demonstrates strong scalability capabilities, accommodating a range of user numbers across various organizations. While some minor issues like screen sharing glitches and licensing complexities arise, most organizations find it easy to scale, allowing seamless integration of additional users and remote access. It handles large groups without major performance drawbacks and offers integration with Microsoft software. With feedback indicating high scalability, it continues to support diverse and widespread use cases efficiently.

Stability

Users generally find Microsoft Teams stable, rating it mostly between seven and ten. It opens quickly, runs smoothly for calls and video, and works well on mobile and desktop. Connectivity issues arise during high network loads or poor internet, especially affecting video quality. Occasional bugs like freezing or crashing are reported, but often related to device issues rather than Teams itself. Regular updates help maintain stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft Teams Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business57
Midsize Enterprise43
Large Enterprise61
By reviewers
By visitors reading reviews
Company SizeCount
Small Business116
Midsize Enterprise71
Large Enterprise214
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
9%
Marketing Services Firm
8%
Manufacturing Company
7%
Computer Software Company
6%
Educational Organization
6%
Government
5%
Healthcare Company
4%
Performing Arts
4%
University
4%
Comms Service Provider
4%
Outsourcing Company
3%
Retailer
2%
Real Estate/Law Firm
2%
Energy/Utilities Company
2%
Insurance Company
2%
Transportation Company
1%
Media Company
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Hospitality Company
1%
Non Profit
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%

Compare Microsoft Teams with alternative products

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Learn more about Microsoft Teams

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft Teams was previously known as MS Teams.

Microsoft Teams customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Related questions

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How does Microsoft Teams compare with Altassian Confluence?
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How can you review a Microsoft Teams history?
  • 53
When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
  • 137
What are the tools you recommend to support teleworking?
  • 94
Is there a video conferencing platform that can have a plug-in on a website?
  • 51
Why is Virtual Meetings important for companies?

Product Categories

Product Categories
Virtual Meetings
Enterprise Social Software

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Microsoft Teams Reviews Summary
Author infoRatingReview Summary
IT Project Manager at UkrSibbank3.5I've used Microsoft Teams daily since 2018 for meetings and task management; it's convenient but glitchy, with recent updates causing confusion. Support and stability vary, and separating licensing from Office has made budgeting harder.
Senior Software Engineer at Endava3.5I've used Microsoft Teams for years; it's convenient for communication and video conferencing, though occasionally unstable. It works well for large meetings, integrates with Office 365, but lacks Slack’s flexibility with external system integrations.
Manager at NetEase4.5I've used Microsoft Teams for five years to collaborate with clients, valuing its ease of use and chat search features, though integration—especially with Copilot and SharePoint—can be complex and could be improved.
Master in Cyber Security at Ganpat University4.0I used Microsoft Teams for nearly two years and found it user-friendly with great UI and video quality, though occasional app crashes affected productivity slightly; setup was easy, and I’d rate it an 8 out of 10.
Data Scientist Capability owner at BP5.0I've used Microsoft Teams for over a decade for meetings, collaboration, and transcription, with useful integrations like Workday, though language nuances affect accuracy; avatars, transcription in regional languages, and overall responsiveness could be improved.
IT Manager at R K Khanna and Associates5.0I've used Microsoft Teams for 4–5 years mainly for team meetings, chats, and document collaboration; it's stable, scalable, integrates well with Microsoft 365, though slightly expensive and occasionally slow, I still rate it 10/10.
Technical Lead at a tech services company with 501-1,000 employees5.0I find Microsoft Teams excellent for team collaboration, boosting productivity with strong communication, secure sharing, and integrations. It's stable, scalable, and offers good ROI, despite occasional call persistence on my phone after disconnecting from my laptop.
Software Developer at Sparix Global4.5I use Microsoft Teams primarily for team collaboration, data sharing, and video conferencing. I value its reliable video calls, screen sharing, and chat features, which significantly improve communication. However, the tool occasionally gets stuck and has some notification bugs.