Microsoft Teams and Skype for Business compete in the communication and collaboration category. Microsoft Teams has the upper hand due to its broader integration with Office 365, superior project management tools, and comprehensive communication capabilities.
Features: Microsoft Teams offers seamless integration with Office 365 apps, flexible team creation for projects, and excellent video conferencing capabilities. Skype for Business is known for strong VoIP features, audio and video call capabilities, and instant messaging with presence functions.
Room for Improvement: Skype for Business requires additional gateways for platform integration, suffers from limited mobile support, and can face call quality issues. Microsoft Teams demands significant bandwidth, can be resource-heavy, and its interface could be more intuitive. It also needs improved third-party tool integration and AI capabilities.
Ease of Deployment and Customer Service: Skype for Business is commonly deployed on public and on-premises clouds and has mixed customer service experiences, especially in customization. Microsoft Teams offers versatile cloud deployment options and is part of Microsoft 365, leading to positive customer service feedback for its responsive support.
Pricing and ROI: Skype for Business is affordable when bundled with Office 365, although licenses can be costly, impacting ROI. Microsoft Teams, bundled with Microsoft 365, provides a cost-effective solution with various user level pricing and favorable terms for educational institutions, offering a better ROI due to its broader functionalities.
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