Microsoft Teams vs Skype for Business comparison

Microsoft Teams and Skype for Business are both solutions in the Virtual Meetings category. Microsoft Teams is ranked #4 with an average rating of 8.4, while Skype for Business is ranked #3 with an average rating of 7.7. Microsoft Teams holds a 3.1% mindshare in VM, compared to Skype for Business’s 13.2% mindshare. Additionally, 95% of Microsoft Teams users are willing to recommend the solution, compared to 79% of Skype for Business users who would recommend it.

Microsoft Teams

Read 166 Microsoft Teams reviews

456 Views
183 Comparison Views

95% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

Microsoft Teams

Skype for Business

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Executive SummaryUpdated on Feb 3, 2025

Microsoft Teams and Skype for Business compete in the communication and collaboration category. Microsoft Teams has the upper hand due to its broader integration with Office 365, superior project management tools, and comprehensive communication capabilities.

Features: Microsoft Teams offers seamless integration with Office 365 apps, flexible team creation for projects, and excellent video conferencing capabilities. Skype for Business is known for strong VoIP features, audio and video call capabilities, and instant messaging with presence functions.

Room for Improvement: Skype for Business requires additional gateways for platform integration, suffers from limited mobile support, and can face call quality issues. Microsoft Teams demands significant bandwidth, can be resource-heavy, and its interface could be more intuitive. It also needs improved third-party tool integration and AI capabilities.

Ease of Deployment and Customer Service: Skype for Business is commonly deployed on public and on-premises clouds and has mixed customer service experiences, especially in customization. Microsoft Teams offers versatile cloud deployment options and is part of Microsoft 365, leading to positive customer service feedback for its responsive support.

Pricing and ROI: Skype for Business is affordable when bundled with Office 365, although licenses can be costly, impacting ROI. Microsoft Teams, bundled with Microsoft 365, provides a cost-effective solution with various user level pricing and favorable terms for educational institutions, offering a better ROI due to its broader functionalities.

To learn more, read our detailed Microsoft Teams vs. Skype for Business Report (Updated: April 2025).

Buyer's Guide

Microsoft Teams vs. Skype for Business

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Teams

Ranking in Virtual Meetings

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

166

Ranking in other categories

Enterprise Social Software (1st)

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.1%, up from 1.8% compared to the previous year. The mindshare of Skype for Business is 13.2%, up from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Seamless presentation and collaboration enhance organizational productivity

There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

Read full review

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature for video conferencing capability works efficiently for remote meetings."

"Compared to Zoom, Microsoft Teams is a very good solution and works well."

"It's a very simple software that's very easy to understand."

"The most valuable features of Microsoft Teams are scheduling a meeting and integration with other Microsoft services like SharePoint and OneDrive."

"It is easy to coordinate with the technical support team in case of queries."

"The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."

"The integration of online jobs and documents is one of the most valuable aspects of the solution. The ability to integrate tasks and to assign tasks to certain people is great."

"The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."

More Microsoft Teams pros

"The integration with Microsoft Outlook for creating and scheduling meetings is nice."

"The solution is scalable and is capable of working on every appliance on every operating system."

"It's a good product, we like using it."

"The most valuable feature of Skype for Business is overall it is an okay solution."

"We really like the screen sharing tool. The user experience is smooth, and user-friendly."

"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."

"It's a good and stable product that fits my needs."

"The deployment is very fast."

More Skype for Business pros

Cons

"Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."

"The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."

"The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

"The solution should include features like scripting, meeting summarization, and automated notes."

"Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."

"Its stability could be better."

"I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities."

"I would say that Microsoft Team invitations from the calendar within the solution could be improved."

More Microsoft Teams cons

"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."

"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."

"Going forward, I would like to see better call quality and reliability."

"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

More Skype for Business cons

Pricing and Cost Advice

"It is the standard license which is part of many Office packets."

"We have a license needed to use Microsoft Teams."

"The solution has a reasonable price in the market."

"The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required."

"The product's pro accounts are cheap."

"We have a license for the solution."

"The solution's cost is high."

"Microsoft Teams comes free if you're using it in an organization."

More Microsoft Teams pricing and cost advice

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"I am using a corporate account for which I have not made any payments."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"Previously, I did not use another solution."

"A license is required to use the solution."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

66%

Financial Services Firm

Government

Computer Software Company

Educational Organization

91%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...

See all answers

What needs improvement with Microsoft Teams?

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...

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What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

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Compared 29% of the time

Symphony vs Microsoft Teams

Compared 29% of the time

SharePoint vs Microsoft Teams

Compared 10% of the time

Loom vs Microsoft Teams

Compared 10% of the time

Huddle vs Microsoft Teams

Compared 9% of the time

More Microsoft Teams Competitors

Webex vs Skype for Business

Compared 27% of the time

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Microsoft Teams

April 2025

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Buyer's Guide

Skype for Business

April 2025

Download Skype for Business product report

Also Known As

MS Teams

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Microsoft Teams vs. Skype for Business

April 2025

Free Report: Microsoft Teams vs. Skype for Business

Find out what your peers are saying about Microsoft Teams vs. Skype for Business and other solutions. Updated: April 2025.

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