In our company, our use case for Trello is that it's used for individual projects, e.g. for our marketing department, data department, etc. We use it to assign tasks, to track what stage each task is currently on, to add notes, etc. We use the solution to check the progress within various departments and various projects that we have within our company.
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Trello Buyer's Guide
Download the Trello Buyer's Guide including reviews and more. Updated: February 2023
What is Trello?
Trello is the visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible and rewarding way.
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Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
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CEO at PeerSpot
Designed for team collaboration and project management; user interface is easy to understand, with drag and drop functionality
Pros and Cons
- "Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
- "Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
What is our primary use case?
How has it helped my organization?
The key benefit that Trello has provided to our company is organization. Currently, for each department and each project, we know where we are and what we still have on our plate. We know what's top priority and what's low priority, etc. Trello provides basic organization across all departments within our company.
What is most valuable?
Personally, I love the user interface of Trello, because it's very modern, easy to understand, and it allows you to move one task from stage to stage through its drag and drop functionality.
I also love that you're able to add images, tag your colleagues, and provide updates within any kind of task.
These are the main features and functionalities I enjoy the most out of Trello.
What needs improvement?
Its hard to say what could be improved in Trello, because it does what it was designed to do, and it's simple, so it's really hard to come up with any flaws.
If I were to name one, it will be for the solution to have more integrations, e.g. they already have quite a few, but we're heavy users of a CRM called Creational, and there's no direct integration with that particular CRM system, but that CRM system is one of the top five CRMs out there. I found it quite odd and strange that integration between Trello and Creational isn't available, while for Salesforce, it's there. Having more integration with third party tools is an area for improvement for Trello.
I also haven't actually looked too much into it, and I'm not sure if this is currently available in Trello: having something along the lines of WhatsApp, where you're able to hold down a button and leave a voice message for your colleagues. It's an additional feature I'd love to see in the next release of Trello, because I think that's also a very quick and great way to be able to communicate with your colleagues. It'll be so much quicker than having to type long sentences or paragraphs to explain. Having voice messaging as an additional functionality in Trello would be great.
Buyer's Guide
Trello
February 2023

Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: February 2023.
686,748 professionals have used our research since 2012.
For how long have I used the solution?
We've been active users of Trello for the past five years. It's a cloud-based solution, so it automatically gets updated, and this means we're always on the latest version.
What do I think about the stability of the solution?
The stability of Trello is top-notch. I would rate it five out of five. It's super stable.
What do I think about the scalability of the solution?
The scalability in Trello is amazing. If you have a big project or an existing project, you want to create a new Trello board in just a couple of clicks. Being able to invite additional employees, team members, and colleagues, would take just a few clicks, e.g. you just need to input their emails or the first name, last name, and emails. Invite are sent, so they're able to log in, and they're integrated directly. Everything is very fast and easy to use.
Which solution did I use previously and why did I switch?
We tried to use other solutions that turned out to be a little bit more complex, e.g. Monday.com, Asana, and quite a few other ones. We've actually tested around 10 different solutions, and we were looking for something a little bit more structured, a little bit more organized. After testing all these other solutions, we understood that simplicity is key and that's basically why Trello won. That's why we've been using Trello for the past five years.
How was the initial setup?
The initial setup for Trello was very simple, that even a six year old child would be able to do it and use it. You go to the site as it's all browser-based, but I know that they also have an application that's available on Android and iOS.
To use the app, all you need to do is to download it, log into your account, and you'll be ready to go. It's super simple. You're also able to customize the stages, but it literally takes seconds to do, including creating your own Trello cards, and your own pages. The process was very quick, easy, and intuitive.
What about the implementation team?
We didn't have to use a consultant or integrator to implement Trello. I doubt that anybody would actually use one for this solution, unless they have something crazy in mind.
What's my experience with pricing, setup cost, and licensing?
Trello has a paid version, but we've been using just the free version. It covers all of the bases and all of our needs for us, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, because you can take advantage of those functionalities without having to pay for the solution.
What other advice do I have?
I'm not sure who the cloud provider is for Trello, but I'm assuming it's AWS.
We have eight to ten people using Trello in our company. It's just all management, e.g. the executive level, the team leads, it's management across the board. We're not a huge organization, but it's being used extensively. It's being used daily, e.g. we do have weekly calls with our main management team, and the first thing we do on every call is opening up Trello. We go through all of the cards to find out what's outstanding, what's moving, etc. This is how we operate, and this is how we're staying organized, through using Trello on a daily basis.
As the organization grows and we have more people in management, we could increase usage of Trello, and start including more people, but we're also potentially thinking of a way to be able to implement it and having just regular employees on there as well. It just adds a whole new level of organization to our business.
I've not had the chance to contact the technical support team of Trello, because for all of the years I've used it, absolutely nothing breaks, and nothing goes wrong. I'm not even sure they have a support team, e.g. I'm sure they do, but I've never had the need to actually contact them.
My advice to people looking into implementing Trello is to just do it. It's really a great software, and it's very easy to use. It's a great collaboration tool, as long as you implement it into your organization properly. I always have a game plan. You shouldn't expect to implement any kind of software and feel that it's going to make drastic changes to your organization. Make sure you have a game plan behind it, so once you're implementing it, you understand what kind of stages you need on your Trello board, and building processes behind that.
I'd give Trello a rating of nine out of ten, because I just don't believe that any product would be perfect. We really enjoyed using Trello, but we're hoping they'd surprise us in the future, e.g. through a new feature or functionality we haven't even thought about. We'll definitely continue using the solution, in the hope that they'd grow to be bigger and better.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Group Manager at a tech services company with 10,001+ employees
Modern and nimble with a nice interface
Pros and Cons
- "It has a very modern-looking interface."
- "Many more categories could be enabled."
What is our primary use case?
We typically use the solution for project management. We use it for tracking tasks, risks, issues etc.
it is great that it is a cloud based SaaS solution which makes it really easily to set up and start using it.
Card and checklist capability make it easy to keep everything together at one place, and for the senior management to review key projects and the updates. Ability to prioritise and indicate variance allows us to highlight important issues and bring oversight at the right time.
How has it helped my organization?
Trello boards are easy to use, one can create cards for key projects, tasks and activities which are easy to track and monitor.
It has collaboration features through which team members can centrally manage their projects. It is great way to manage key tasks and activities and drive conversations with your teams and key stakeholders.
In my company, we use Trello boards to manage projects in an agile and collaborative fashion.
What is most valuable?
1. It has a very modern-looking interface.
2. It is easy to use.
3. The product is very intuitive.
4. We found the setup to be quite simple.
5. It's not too expensive.
6. Great drop and drag features.
7. Commenting capabilities with auto notifications to team members.
8. Allows filtration of cards basis on key criteria so you can quickly focus on the important ones.
9. Ability to Create checklists for key tasks with assigning of responsibility and due dates
10. Reminders
11. Analytics with charts
What needs improvement?
Trello is already a very rich tool with Analytics and automation capabilities and ability to integrate with multiple storage formats
One can also customise their categories according to one’s needs and add validation rules to that.
What I have especially found useful are the analytic capability with the ability to create ready to consume charts etc and give various slices and dices of it.
I think the only additions I can think of are possibly enabling Many more categories such as whether it is a risk or defect or issue
And, possibly RAG status can also be enabled at a checklist level
We are exploring the Gantt chart capabilities of the solution and would like to see a strong Gantt chart capability to give us a one shot linear view of the project
For how long have I used the solution?
I have been using the Trello Boards for over a year now.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It's reliable. It doesn't crash or freeze. It has good performance.
What do I think about the scalability of the solution?
It's very scalable. You have to just add the users to a workspace within your organisation , and that's about it.
There must be lot of people using in our company as my company is big. It's got 500,000 people. I could roughly say, almost 1,000 to 5,000 people might be using Trello, if not more.
How are customer service and support?
I've never used technical support. I can't speak to how helpful or responsive they might be.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've not been instrumental in decisions related to adding or changing solutions within my organisation. However, this product is very easy to set up and probably not really expensive also. Thanks to that, the ease of use, and installation, the company chose to use it.
How was the initial setup?
For us, it's relatively easy to set up. All we have to use is our IBM existing login. We simply log into the Trello board with your IBM credentials and that works. There's no difficulty in logging in or setting it up. It's very easy. That is because it is a SaaS, cloud based solution.
Admin has to create a workspace and add users to their respective workspace and they get an email notification to start using it.
What about the implementation team?
Not applicable. Our IT team had to probably just whitelist the url to make it accessible for users within the organisation
What was our ROI?
I do not have this information
What's my experience with pricing, setup cost, and licensing?
The cost of the product is not overly expensive.
For me, it was free of cost. However, for those who have to pay, I'm not sure of the exact pricing.
Which other solutions did I evaluate?
We were using JIRA before we moved to Trello Boards.
and our experience of using JIRA was less than optimal. It was not very intuitive to use and I think the interface was very clumsy
What other advice do I have?
I'm a customer and an end-user.
We are using the latest version of the solution. It is SaaS-based.
I'd advise people interested in trying the solution to just jump in and start using it. It is very effective and simple to use.
I'd rate the solution nine out of ten. I may not have used all of the features yet. However, it is very uncomplicated and has a nice user interface. It feels very modern and nimble.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 9, 2022
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Trello
February 2023

Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: February 2023.
686,748 professionals have used our research since 2012.
Consultant at a tech services company with 1,001-5,000 employees
Good for small teams and has an effortless setup
Pros and Cons
- "Our teams deployed Trello to gain a comprehensive overview of pre-sales activity, monitor project progress, create detailed task lists, and track action items - all critical components for streamlining our organization's operations."
- "The mobile version of Trello can be improved upon."
What is our primary use case?
Our teams use it to overview operations and pre-sales activity. For project management, different teams utilised the project tracking features, such as to-do lists, the backlog and follow-up actions. Personally, I have used Trello to organise, plan and streamline operations activities such as checklists on to-do lists and previous activities for reporting. The planning activities on Trello include, what to do today, the progress status, and the follow-up action afterward with minimal tracking activities.
Due to the tiered pricing, we have yet to use Trello at maximum capacity.
How has it helped my organization?
Our teams deployed Trello to gain a comprehensive overview of pre-sales activity, monitor project progress, create detailed task lists, and track action items - all critical components for streamlining our organization's operations.
What is most valuable?
The most valuable feature of Trello is the ability to virtually execute the Kanban methods of visualizing workflows, which is extremely beneficial. I also like the tracking activities. You can see who's doing what and when they started. We can also use the Voting Power-Ups feature for polling functions.
What needs improvement?
In terms of improvement, the mobile app could be better. When I last used Trello, the mobile app is an HTML5 version. It's not really native to mobile apps, so this feature isn't really integrated as much as it is when we use it on the web.
Another way Trello could be improved would be with better integrations with other tools like Teams and different calendars. I don't know if they charge extra for a calendar feature but it should be included.
We would need to use a separate calendar to set reminders for the week. Ultimately, we don't always track our activities through Trello. We use other resources like our email. It is important for there to be better integration between Trello, email and our calendar.
For how long have I used the solution?
I used Trello for three years until February 2022.
What do I think about the stability of the solution?
Trello is a very stable solution. We never had any issues while using it. I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
In terms of scalability, Trello is a good solution for small teams. I would rate the scalability for a small team an eight or nine out of ten. We have three teams, the first and second teams of 10 members and the third one of seven members. Since Trello was limited to 10 boards, it was sufficient for small teams. However, if you have large groups with 10 to 20 members, Trello's 10-board cap can cause a bit of an issue.
With the increasing size of our team, we had to make a tough call and part ways with Trello. Although it was helpful while under license limits, opting for free versions instead has been inescapable due to resource constraints. If you have more than 20 people, you will need to upgrade it.
How are customer service and support?
I have never contacted the Atlassian vendor support team or the Atlassian Technical support team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Microsoft Visio but switched to Trello.
How was the initial setup?
The initial setup for Trello was very simple.
What about the implementation team?
We implemented it with our in-house team.
What's my experience with pricing, setup cost, and licensing?
I would give pricing a three on a scale of 0 to 10, where 10 is for the lowest price and 0 is for the highest. The basic paid version is pretty expensive and I will most likely not use it for that price.
Which other solutions did I evaluate?
Our project management system has evolved over time. Initially, we used Spreadsheets and Jira but have since moved on from Microsoft Projects as our primary tool.
Asana is also very good. It is comparable to Trello, but Trello has more advantages in terms of pricing for both the website and mobile apps. We dropped Asana because of the user interface.
What other advice do I have?
Due to the tiered pricing, we have yet to use Trello at maximum capacity. Therefore, I can not make additional remarks.
I would rate Trello an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
Last updated: Feb 9, 2023
Flag as inappropriateProject Manager at Amdocs
Great user interface, useful for tracking work, and simple to set up
Pros and Cons
- "The user interface is great. I find it very easy to create cards."
- "We don't really have any automated features. If they had more automated options, that would be helpful."
What is our primary use case?
I use it to check the status and to assign some tasks to the team members.
What is most valuable?
Mainly it makes it easy to track work and track the status of software. It's great for use in the morning and evening. We can easily track the overall status of projects.
The user interface is great. I find it very easy to create cards.
The initial setup is very easy.
It's a stable product.
We can scale the product.
The cost of the solution is reasonable.
What needs improvement?
We haven't had any issues with Trello.
I'd like to see features that could help us generate reports or automatically send things to emails. We don't really have any automated features. If they had more automated options, that would be helpful.
For how long have I used the solution?
I've been using Trello for more than two years.
What do I think about the stability of the solution?
The solution is stable. We've had no issues with the performance either. It doesn't crash or freeze. It's reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The solution scales well. It's easy to expand it.
We have around 600 users on the solution right now.
We do have plans to increase usage by 20% to 30% every year.
Which solution did I use previously and why did I switch?
We used to use Microsoft. For example, we used Exel to track things in the past. We've also used MS Project.
How was the initial setup?
The solution was simple to implement. It was not complex at all.
I can't recall how long it took to deploy. It was handled on a corporate level. The IT team might have a better idea of how long the deployment took.
The solution only really needs one person to do the deployment.
There isn't much maintenance required once it is set up.
What about the implementation team?
Our IT team handled the implementation process.
What's my experience with pricing, setup cost, and licensing?
You do have to pay for a license. I'm not sure what the exact price is. It should be reasonable. It is being used by mid-range companies and startups that may be price-conscious.
What other advice do I have?
I'm not sure of which version number of the solution I'm using right now.
I'd recommend the solution to other users.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 3, 2022
Flag as inappropriateSenior ICT Consultant/Project Manager at Qualisys
Great for project management, very reliable, and simple to deploy
Pros and Cons
- "The solution is great for project management."
- "It is not a scalable product."
What is our primary use case?
I use the solution for agile project management. I use Trello to list all the tickets that the development team needs to resolve.
You can list all tickets that the development team needs to develop. Once they finish, they can pass the ticket to the next list for testing. Once the ticket is tested, they can pass it to deployment. Once the item is deployed, they can close this ticket.
It helps to manage the life cycle of a ticket or of the requirements in development. You list it. You capture it. You schedule it. For each requirement, you try to ensure that it passed all stages of development, testing, deployment, and closing.
What is most valuable?
The solution is great for project management. It helps us track the progress of work and tickets.
It is very easy to deploy the solution.
I have found the solution to be stable.
In general, it works very well.
What needs improvement?
It is not a scalable product.
There are no features that are lacking. We're pretty happy with its functionality.
They could offer more integration with other tools - especially those that test some requirements in tickets.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
The product does not scale.
We have 15 people in the company that use it right now. We do not plan to increase usage at this point.
How are customer service and support?
I've never dealt with technical support. I don't know how helpful they are.
Which solution did I use previously and why did I switch?
I've used Microsoft Project in the past.
How was the initial setup?
The product is straightforward to implement. It's not complex at all. You can deploy it in less than a day.
I work for the development team, so I did not deploy it personally. There was another team member that handled the process. I just use it.
What about the implementation team?
Since it is so easy to deploy, anyone can do it.
What's my experience with pricing, setup cost, and licensing?
The licensing covers all of the functionalities of the product. It has everything your team needs.
What other advice do I have?
I'm an end-user.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 20, 2022
Flag as inappropriateIT Project Manager at a transportation company with 501-1,000 employees
A reliable and stable personal board for good monitoring of day to day tasks
Pros and Cons
- "The installation was extremely straightforward."
- "As a team board it did not work well for us."
What is our primary use case?
We are using the latest version, which is free and online.
I use the solution as my personal board for daily, project and operational tasks.
What needs improvement?
As a team board it did not work well for us. It allows non-permanent members of the company or team to manage or delete posted tasks and notifications. It was a big problem for us that every member was able to delete or edit something posted by another and we felt the need to remedy this. We encountered a situation in which a member of the board deleted every task which he was assigned, which was a lot. We found ourselves trying to refill all the boards so that our stakeholders could have complete visibility of our tasks, a matter which concerned our finances and overall schedule.
For this reason we made use in the bank of Microsoft Planner, which we already had in place. It has a feature that prevents others from deleting or editing notifications posted by another. This is nice to have when one must deal with six picky stakeholders.
As for the user interface, I am glad that Trello does not make alterations to this. I like that the buttons and colors which appear in a consistent manner and this is one of the reasons that I remain with Trello.
For how long have I used the solution?
I've been working with Trello for nearly five years.
What do I think about the stability of the solution?
The software is very stable. It never crossed my mind that there was a need for support or that something was working improperly.
How are customer service and technical support?
We have had no need for technical support.
How was the initial setup?
The installation was extremely straightforward.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Trello. It is sufficient for my day to day use.
Which other solutions did I evaluate?
Although I had evaluated Monday as well as another solution, I decided that Trello was the way to go, as I had been using it for quite a while.
What other advice do I have?
Trello is cloud-based.
For use as a personal board I rate Trello as a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President of planning and organization development at Tosan Techno
The solution is easy to set up, extremely stable, and is available on multiple devices
Pros and Cons
- "We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple channels."
- "Being able to export reports from Trello, general reports, or board reports, would improve the solution for me as a manager."
What is our primary use case?
We use the solution to assign tasks to our people and they report what they do on their tasks. We set our priorities and set the last status using Trello.
What is most valuable?
We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple channels. We can use the solution on desktops, laptops, or even mobile devices, and Trello works well with all devices.
What needs improvement?
Being able to export reports from Trello, general reports, or board reports, would improve the solution for me as a manager. This would help me monitor my team or my tasks more effectively. I would also like the ability to export raw data about my tasks.
For how long have I used the solution?
I have been using the solution for nine months.
What do I think about the stability of the solution?
The solution is extremely stable.
What do I think about the scalability of the solution?
I believe the solution's scalability could be better if there were some facilities, especially for managers. For example, reports, archives, and use cases that managers and inspectors could use to control overall projects or tasks, or teams.
How was the initial setup?
The initial setup is straightforward. Everyone on my team easily installed, communicated, and worked with the solution.
In a very short amount of time, my team and I were easily able to set up our tasks and get our minds set to work with Trello.
What was our ROI?
We have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
Paying for the solution's license is worth it only if our enterprise or organization can use Trello, integrated with some other solution, and we can have good reports.
What other advice do I have?
I give the solution a nine out of ten.
We have seven people using Trello.
I recommend Trello, especially for small teams.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 21, 2023
Flag as inappropriateDirector, Technology Planning and Human Resource at Agate Technology Solutions
Simple and effective solution to track projects
Pros and Cons
- "Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
- "I would like to see improvement in onboarding back-office team members."
What is our primary use case?
I use the solution to track simple projects.
How has it helped my organization?
Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management.
What is most valuable?
Trello's workflow is very calculated.
What needs improvement?
I would like to see improvement in onboarding back-office team members.
For how long have I used the solution?
I use Trello occasionally.
Which solution did I use previously and why did I switch?
I use Jira to track complex projects.
How was the initial setup?
The implementation of Trello is easier compared to Microsoft Visio but complex when compared to Jira. Trello has more features than Visio. The complexity of the system increases with the increase in features.
What's my experience with pricing, setup cost, and licensing?
The solution pricing is okay. The pricing is subscription-based and depends on the features that you need. If you need more features then you will need to pay more. You can use the basic features to lead your project management.
What other advice do I have?
I would rate Trello a nine out of ten. When you are a beginner, there will be difficulty in using such complex solutions. Later, you can decide what you are going to do with the solution. For some of the new solutions, the physicalization is divided due to the new available features.
My advice to anyone from business analysis, IT management, and project management is to use Trello first. It is because if you start using Jira first, you will encounter issues. Therefore, it is good to move from Visio to Trello and then to Jira. You can get in touch with business intelligence with Trello.
I have not encountered any technical issues with the solution. Support was available whenever I didn’t know how to proceed. This support gave me direction on what to do next. It is a rare thing for a solution to not give any headaches to the person using it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 28, 2023
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- What products can help with Agile Project Management?
- How can we build a healthy digital transformation pipeline in 2022?