GoToMeeting and Microsoft Teams compete in the online meetings and collaboration software category. Microsoft Teams appears to have the upper hand due to its integration capabilities with the Microsoft ecosystem, enhancing collaboration beyond meetings.
Features: GoToMeeting offers high-quality audio and video, screen sharing, and conference recording, focusing on a simple and reliable setup. Microsoft Teams provides a comprehensive collaboration experience with integrated chat, document sharing, and third-party app connectivity, extending functionality within the Microsoft ecosystem.
Room for Improvement: GoToMeeting could enhance its integration with third-party applications and collaboration features to support wider team interactions. Improvements in user interface customization and advanced analytics for meeting performance are also potential areas for growth. Microsoft Teams can address its resource-intensive nature by optimizing for lower performance systems and enhancing load times for larger teams. Simplifying navigation for new users and improving offline capabilities are also areas where Teams can improve.
Ease of Deployment and Customer Service: GoToMeeting offers straightforward deployment and a user-friendly interface, making it easy for users to set up quickly. Conversely, Microsoft Teams requires more initial configuration due to its extensive feature set, but it benefits from Microsoft's comprehensive and accessible customer support, especially for organizations already utilizing Microsoft services.
Pricing and ROI: GoToMeeting provides competitive pricing for companies needing a dedicated meeting platform, yielding favorable ROI for basic meeting needs. Microsoft Teams, with higher initial investment due to its extensive capabilities, offers significant ROI, particularly for businesses invested in Microsoft technologies seeking an all-in-one communication and collaboration tool.
| Product | Market Share (%) |
|---|---|
| Microsoft Teams | 3.6% |
| GoToMeeting | 3.3% |
| Other | 93.1% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 41 |
| Large Enterprise | 66 |
GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.
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