GoToMeeting vs Microsoft Teams comparison

GoTo and Microsoft are both solutions in the Virtual Meetings category. GoTo is ranked #9 with an average rating of 9.5, while Microsoft is ranked #3 with an average rating of 8.4. GoTo holds a 3.2% mindshare in VM, compared to Microsoft’s 3.3% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

580 Views
574 Comparison Views

88% willing to recommend

Microsoft Teams

Read 169 Microsoft Teams reviews

2,666 Views
480 Comparison Views

95% willing to recommend

GoToMeeting

Microsoft Teams

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and Microsoft Teams compete in the online meetings and collaboration software category. Microsoft Teams appears to have the upper hand due to its integration capabilities with the Microsoft ecosystem, enhancing collaboration beyond meetings.

Features: GoToMeeting offers high-quality audio and video, screen sharing, and conference recording, focusing on a simple and reliable setup. Microsoft Teams provides a comprehensive collaboration experience with integrated chat, document sharing, and third-party app connectivity, extending functionality within the Microsoft ecosystem.

Room for Improvement: GoToMeeting could enhance its integration with third-party applications and collaboration features to support wider team interactions. Improvements in user interface customization and advanced analytics for meeting performance are also potential areas for growth. Microsoft Teams can address its resource-intensive nature by optimizing for lower performance systems and enhancing load times for larger teams. Simplifying navigation for new users and improving offline capabilities are also areas where Teams can improve.

Ease of Deployment and Customer Service: GoToMeeting offers straightforward deployment and a user-friendly interface, making it easy for users to set up quickly. Conversely, Microsoft Teams requires more initial configuration due to its extensive feature set, but it benefits from Microsoft's comprehensive and accessible customer support, especially for organizations already utilizing Microsoft services.

Pricing and ROI: GoToMeeting provides competitive pricing for companies needing a dedicated meeting platform, yielding favorable ROI for basic meeting needs. Microsoft Teams, with higher initial investment due to its extensive capabilities, offers significant ROI, particularly for businesses invested in Microsoft technologies seeking an all-in-one communication and collaboration tool.

To learn more, read our detailed GoToMeeting vs. Microsoft Teams Report (Updated: July 2025).

Buyer's Guide

GoToMeeting vs. Microsoft Teams

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Teams

Ranking in Virtual Meetings

3rd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

169

Ranking in other categories

Enterprise Social Software (1st)

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 4.5% compared to the previous year. The mindshare of Microsoft Teams is 3.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Arun Srivastav

CEO at Planfirma Technologies Private Limited

Seamless presentation and collaboration enhance organizational productivity

There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Even for somebody who does not have a lot of experience, they can easily use it."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"It's easy to set up."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"The most important feature for me was the iPhone app."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

More GoToMeeting pros

"Teams' most valuable feature is the ability to choose from multiple numbers to show when calling."

"The feature for video conferencing capability works efficiently for remote meetings."

"The planner and the breakout rooms are good and helpful features in Microsoft Teams."

"Communication is really easy to handle."

"I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."

"Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."

"The solution's scalability works well."

"This solution is great for ad hoc video conferencing. It's so easy to start a meeting."

More Microsoft Teams pros

Cons

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"It is not so stable."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"The product itself doesn't stand out against other options on the market."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"GoToMeeting is too slow, which is why we no longer use it."

"The newer user interface takes a bit longer to get used to."

More GoToMeeting cons

"We had some upstream outages which impacted collaboration."

"I would like to receive fewer updates from Microsoft Teams."

"The desktop and mobile apps are quite different."

"Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow."

"The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

"It is challenging to navigate the setting for the screen-sharing feature."

"It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."

"The product's performance has certain shortcomings that require improvement."

More Microsoft Teams cons

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."

"In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements."

"I use Teams' free version."

"We are using the free version of the solutions."

"Microsoft Teams' pricing is fine."

"My understanding is that there are licensing fees, but I'm not sure how much they might be."

"The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis."

"It is the standard license which is part of many Office packets."

More Microsoft Teams pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

22%

Manufacturing Company

10%

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

I have no information about the cost as these are subsidized when procured by companies. Getting a home version cheaper or free would be a better option so students or college-goers can utilize the...

See all answers

What needs improvement with Microsoft Teams?

I am unable to determine which features of Microsoft Teams are the most valuable because we do not have full capabilities due to our Exchange server being on-premise and OneDrive not being authoriz...

See all answers

Comparisons

Skype for Business vs GoToMeeting

Compared 48% of the time

Zoom vs GoToMeeting

Compared 19% of the time

TeamViewer vs GoToMeeting

Compared 18% of the time

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Atlassian Confluence vs Microsoft Teams

Compared 19% of the time

Symphony vs Microsoft Teams

Compared 19% of the time

Loom vs Microsoft Teams

Compared 7% of the time

GoToWebinar vs Microsoft Teams

Compared 6% of the time

HCL Connections vs Microsoft Teams

Compared 3% of the time

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Product Reports

Buyer's Guide

GoToMeeting

July 2025

Download GoToMeeting product report

Buyer's Guide

Microsoft Teams

July 2025

Download Microsoft Teams product report

Also Known As

No data available

MS Teams

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

GoToMeeting vs. Microsoft Teams

July 2025

Free Report: GoToMeeting vs. Microsoft Teams

Find out what your peers are saying about GoToMeeting vs. Microsoft Teams and other solutions. Updated: July 2025.

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