3CX Live Chat and Microsoft Teams are well-known in the unified communication space, targeting businesses seeking enhanced collaboration and VoIP solutions. Microsoft Teams seems to have an upper hand due to its robust integration with Microsoft 365, offering a comprehensive suite of features that align seamlessly with existing Office applications.
Features: 3CX Live Chat is known for its ease of VoIP setup, integration with SIP gateways for redundancy, and crucial mobile and desktop clients for communication. It stands out as a versatile UC/PBX platform offering web meeting capabilities. Microsoft Teams, designed for collaboration, boasts video conferencing excellence, chat functionalities, and deep integration with Microsoft 365 products, providing a seamless user experience, especially for organizations already using Office Suite applications.
Room for Improvement: 3CX Live Chat needs better Linux support, enhanced video call capabilities, and CRM integration. Challenges exist in customization, scalability, and reporting features. Microsoft Teams faces bandwidth usage issues, and users desire improvements in file sharing, meeting arrangements, and integration with external apps. Enhanced user interface, feature parity across devices, and more stable video conferencing are needed enhancements.
Ease of Deployment and Customer Service: 3CX Live Chat supports various deployment types, offering flexibility. Despite offering comprehensive support, users sometimes find regional support lacking. Microsoft Teams primarily uses public clouds with varying support quality by region. It benefits from robust integration within Microsoft’s ecosystem, accompanied by widespread documentation and community support.
Pricing and ROI: 3CX Live Chat features competitive pricing with scalable licensing based on call volume, offering cost savings compared to traditional systems. The straightforward pricing model appeals to cost-sensitive organizations, often realizing ROI within a year. Microsoft Teams, part of the Microsoft 365 suite, is usually included in enterprise subscriptions, delivering good value as an integrated tool, though costs can rise with advanced security features. Both solutions offer attractive ROI, with 3CX’s pricing model potentially leading to quicker savings.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
We have cases where it took more than six months to resolve very basic issues.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is a scalable solution.
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
I do not see a limit to how many people can be added to Microsoft Teams.
I appreciate the ability of Microsoft Teams to control the quality of the call.
Microsoft Teams is stable once the setup is completed properly.
For stability in Microsoft Teams, I would rate it a five.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
| Product | Market Share (%) |
|---|---|
| Microsoft Teams | 2.7% |
| 3CX Live Chat | 2.3% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 43 |
| Large Enterprise | 70 |
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