We performed a comparison between 3CX Live Chat and Microsoft Teams based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX is a reliable solution."
"We have not had any bugs or glitches, the solution is stable."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"The initial setup process is straightforward for technical executives."
"The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
"I am impressed with the solution's collaboration with Office 365."
"The most valuable feature of Microsoft Teams is that I can attach files in any format."
"The solution is simple and present in many devices at one time."
"File sharing is the most valuable feature."
"Arranging online meetings is the most valuable feature of Microsoft Teams."
"I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Having a video call would be a nice idea."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
"The solution could be lighter in terms of storage performance."
"Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
"Its screen-sharing feature could be better compared to a few competitors."
"At times, we encounter difficulties with remote access through Teams, which requires improvement."
"It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."
"The product's support can be better."
"With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Microsoft Teams is ranked 5th in Virtual Meetings with 145 reviews. 3CX Live Chat is rated 8.8, while Microsoft Teams is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Microsoft Teams writes "Great for project planning and monitoring with easy communication capabilities". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Microsoft Teams is most compared with Atlassian Confluence, SharePoint, Symphony, Loom and Chatter. See our 3CX Live Chat vs. Microsoft Teams report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
