ScreenConnect and Microsoft Teams are competing in the remote access and collaboration categories. ScreenConnect appears to have the upper hand in remote control due to its robust remote access features, whereas Microsoft Teams is superior in collaboration and communication tools.
Features: ScreenConnect is notable for its persistent access, ease of deployment, and efficient unattended access, offering granular control with security integration. Microsoft Teams stands out for its integration with Office 365, user-friendly communication tools, and comprehensive video conferencing capabilities.
Room for Improvement: ScreenConnect users face challenges with user customization, browser compatibility, and technical setup documentation. Microsoft Teams could improve in interface usability, integration with non-Microsoft tools, and enhance mobile optimization and file sharing capabilities.
Ease of Deployment and Customer Service: ScreenConnect provides versatile deployment options with positive feedback on tech support but struggles with complex issues. Microsoft delivers integrated public, hybrid, and private cloud deployment with generally responsive support, though it can be slow for complicated problems.
Pricing and ROI: ScreenConnect offers flexible licensing and direct cost savings from efficient remote support, making it valued for cost-effectiveness. Microsoft Teams is economical when bundled with Microsoft 365, offering substantial savings and demonstrating strong ROI through enhanced collaboration.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
Only once did we really get help from Microsoft support; the rest were cases we resolved ourselves while just exchanging useless emails with support.
I would rate them eight out of ten, where one is bad and ten is good.
Microsoft Teams is a scalable solution.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
I appreciate the ability of Microsoft Teams to control the quality of the call.
For stability in Microsoft Teams, I would rate it a five.
Microsoft Teams is stable once the setup is completed properly.
The application crashing in Microsoft Teams affected productivity.
Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages.
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
| Product | Market Share (%) |
|---|---|
| Microsoft Teams | 3.5% |
| ScreenConnect | 1.5% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 43 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
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ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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