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Microsoft Teams vs ScreenConnect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Microsoft Teams enhanced communication, saved commuting costs, and boosted productivity, despite varied opinions on its investment value.
Sentiment score
7.9
ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.
I have seen a return on investment from using Microsoft Teams.
Technical Lead at a tech services company with 501-1,000 employees
I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.
Sr. Quality Analyst at Appinventiv
When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.
QA lead at Trelleborg
 

Customer Service

Sentiment score
6.3
Microsoft Teams support is reliable for large enterprises but sometimes slow for small businesses, with 24/7 and premium options available.
Sentiment score
7.4
ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.
Microsoft Teams is one hundred percent stable.
QA lead at Trelleborg
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
CEO at Planfirma Technologies Private Limited
We have cases where it took more than six months to resolve very basic issues.
IT Project Manager at UkrSibbank
 

Scalability Issues

Sentiment score
7.8
Microsoft Teams efficiently supports large user volumes, integrates well with tools, and suits companies of all sizes despite channel limitations.
Sentiment score
7.9
ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Technical Lead at a tech services company with 501-1,000 employees
Microsoft Teams is a scalable solution.
Master in Cyber Security at Ganpat University
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
Senior Software Engineer at Endava
 

Stability Issues

Sentiment score
7.5
Microsoft Teams is highly rated for stability, with rare issues linked to connectivity and improvements noted in updates.
Sentiment score
7.9
ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.
I appreciate the ability of Microsoft Teams to control the quality of the call.
IT Project Manager at UkrSibbank
The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.
IT Director at ATOS
In my experience, Microsoft Teams is stable.
System Administrator at Interswitch
 

Room For Improvement

Microsoft Teams needs better stability, memory use, AI integration, and smoother cross-platform functionality with enhanced file sharing and interface.
ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
CEO at Planfirma Technologies Private Limited
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Practice Lead at a tech services company with 11-50 employees
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
Team Lead at a tech services company with 51-200 employees
 

Setup Cost

Microsoft Teams' pricing is flexible and varies widely; it offers economical bundles but can be costly with advanced features.
ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
CEO at Planfirma Technologies Private Limited
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Practice Lead at a tech services company with 11-50 employees
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
IT Manager at R K Khanna and Associates
 

Valuable Features

Microsoft Teams enhances productivity and collaboration with AI features, seamless integrations, and user-friendly tools for global communication.
ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
CEO at Planfirma Technologies Private Limited
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
Team Lead at a tech services company with 51-200 employees
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
IT Manager at R K Khanna and Associates
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
ScreenConnect
Ranking in Virtual Meetings
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (14th), Remote Visual Support (3rd)
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.9%, up from 3.5% compared to the previous year. The mindshare of ScreenConnect is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.9%
ScreenConnect2.3%
Other93.8%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at a healthcare company with 11-50 employees
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
12%
Outsourcing Company
12%
Manufacturing Company
9%
Outsourcing Company
12%
Construction Company
12%
Comms Service Provider
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise76
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
Ask a question
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Also Known As

MS Teams
ConnectWise Control
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Jon Rosen Systems
Find out what your peers are saying about Microsoft Teams vs. ScreenConnect and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.