Amazon AWS Reviews

Name: Amazon AWS
Brand: Amazon Web Services (AWS)
Rating: 4.2 (255 reviews)

Vendor: Amazon Web Services (AWS)

4.2 out of 5

255 reviews
93% willing to recommend

5,617 followers

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What is Amazon AWS?

Amazon Web Services (AWS) is an adopted cloud platform that offers more than 200 fully featured services from data centers located across the globe. This is a scalable, low-cost infrastructure platform in the cloud that is utilized by thousands of businesses of different sizes around the world. The product offers a wide variety of solutions for its customers, which allows them to launch applications regardless of their industry.

The most common use cases for AWS are:

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Amazon AWS is the #2 ranked solution in top Infrastructure as a Service Clouds and PaaS Services. PeerSpot users give Amazon AWS an average rating of 8.4 out of 10. Amazon AWS is most commonly compared to Microsoft Azure: Amazon AWS vs Microsoft Azure. Amazon AWS is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

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Featured Amazon AWS reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.

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HarishMahanta

Sr PeopleSoft Consultant at People Tech

I use Amazon AWS for ERP implementation. My responsibility is to integrate our application into the AWS cloud and provide AI solutions to the infrastructure AWS is stable and has provided a reliable infrastructure for my organization. AWS offers add-on services such as security and automated…

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Binoj BALAN

Principal Solution Architect at StarOne IT Solutions

AWS could benefit from being more cloud-agnostic. This means allowing customers to easily migrate their workloads and applications built on AWS services to other hyperscalers if needed. Currently, the architecture feels closed, making it difficult for customers to move to different cloud providers seamlessly. One of the issues I'm facing is that my RDS SQL Server version 5.8 is reaching its end of life, and I need to upgrade it to a customer-wanted version. I want to do this on Graviton instances, but Graviton only starts with version 8.0 and currently doesn't support the 5.8 series. We've raised a Priority Feature Request (PFR) with AWS to have this functionality added for at least three months. This would give us enough time to upgrade our database to the 8.0 version without any issues.

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Amazon AWS mindshare

Product category:

As of May 2025, the mindshare of Amazon AWS in the Infrastructure as a Service Clouds (IaaS) category stands at 13.0%, down from 22.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Infrastructure as a Service Clouds (IaaS)

PeerResearch reports based on Amazon AWS reviews

Type	Title	Date
Category	Infrastructure as a Service Clouds (IaaS)	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Amazon AWS vs Microsoft Azure	May 1, 2025	Download
Comparison	Amazon AWS vs Oracle Cloud Infrastructure (OCI)	May 1, 2025	Download
Comparison	Amazon AWS vs Google Firebase	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	18.7%	96%	313 interviews Add to research
Oracle Cloud Infrastructure (OCI)	3.9	8.6%	92%	95 interviews Add to research

Valuable Features

Amazon AWS provides valuable features like scalability, flexibility, and rapid deployment. Users appreciate its extensive service offerings including EC2 for computing, S3 for storage, and RDS for database management. The pay-as-you-go pricing, global availability, and secure infrastructure are highlights. Users benefit from customizable security, automatic scaling, and reliable performance. They value integration capabilities and innovation, finding the automation tools useful for various applications, with emphasis on user-friendliness and efficient resource management. Scalability and cost-effectiveness are key strengths.

"Amazon AWS offers flexibility and scalability."
"Support is really good."
"AWS is stable and has provided a reliable infrastructure for my organization."

Room for Improvement

Amazon AWS users report high costs, limited .NET support, and a complex billing structure. The service's learning curve and interface are seen as areas needing enhancement. Users encounter issues with network latency, insufficient documentation, and integration limitations with other technologies. Security improvements are requested, particularly concerning identity management. Monitoring capabilities, support responsiveness, and clarity in usage alerts are other highlighted concerns. Additional feedback suggests expanding regional coverage and enhancing data analytics features.

"Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical."
"Recently, new dashboards have been launched. This new UI is an improvement that they have made."
"AWS should reduce its cost to become more affordable for small-scale organizations."

ROI

Amazon AWS yields positive outcomes by offering immediate returns through its pay-as-you-go structure and consistent cost reduction. Many find its scalability beneficial, allowing quick deployments and reducing traditional infrastructure burdens. Several users report notable cost reductions and short-term gains, particularly with efficient, automated workflows and reduced overheads. Its free cloud credits facilitate organizations testing without initial financial impact. AWS provides robust infrastructure and services that large organizations value, even during challenging circumstances like COVID-19.

Pricing

Enterprise users find Amazon AWS pricing to be competitive but complex, influenced by usage and service selection. While on-demand models offer flexibility, costs can swiftly escalate with increased workloads or mismanagement. Notably, AWS offers tools for cost monitoring and optimization. Users praise transparency in pricing, but there's a call for simplified pricing models, especially when predicting monthly expenses. The flexibility and innovation AWS delivers reportedly justify the expense, though some compare the pricing unfavorably with competitors like Azure and Google Cloud.

"The pricing is reasonable. It's not expensive, nor will it be cheap, but the free credits initially given provide leverage for new companies to start their businesses."
"I rate the tool's pricing a six to seven out of ten."
"The pricing depends on the workload. For example, if your workload involves Windows technologies, AWS may not be the most cost-effective option. In that case, you might be better off with Azure."

Popular Use Cases

Organizations primarily use Amazon AWS for cloud computing, hosting, and infrastructure services. They leverage it for web hosting, data storage, machine learning, analytics, and scaling applications. Businesses deploy applications for various industries, manage databases, perform migrations from on-premises systems, and provide services across sectors. AWS is utilized for developing and testing applications, managing IoT, implementing AI solutions, and building infrastructure. Companies also use it for real-time streaming, data processing, backup, and recovery.

Service and Support

Amazon AWS customer service and technical support are highly regarded. They consistently provide knowledgeable and responsive assistance. Many users appreciate the prompt attention, while some note occasional delays. AWS offers comprehensive support options, including different levels of service based on customer needs. The forums and documentation are useful resources for many. Most find AWS reliable and beneficial, though a few suggest that response times could improve in certain situations. Satisfaction levels are generally high.

Deployment

Initial experiences with Amazon AWS's setup present a learning curve for some, with its complex lingo and vast service offerings. Many find it straightforward, aided by extensive documentation and training resources. However, integrating multiple services or customizing infrastructure can increase complexity. User interfaces can confuse new users, yet many rapidly adapt. Expertise in networking, security, and cloud solutions often enhances ease during deployment, as most setups are described as user-friendly with automated configurations.

Scalability

Amazon AWS demonstrates exceptional scalability, handling demands across small startups to large enterprises effortlessly. Users benefit from features like auto-scaling and geographic expansion. It's known for robust scalability, allowing companies to adjust resources rapidly. Some experience configuration challenges or temporary resource limitations, but it remains widely scalable with integrated tools. Organizations appreciate its capacity to support diverse environments and manage workloads during peak times. AWS consistently receives high marks for its scalability prowess.

Stability

Amazon AWS is often described as stable and reliable, with 99.99% uptime reported by users. Although some outages and minor issues have occurred, users appreciate AWS's robustness and resilience. Stability is viewed as dependent on user architecture, and AWS offers strong support for maintaining uptime. Many users rate its stability highly, noting it's more reliable than on-premises infrastructure. Users frequently express satisfaction with AWS's performance, acknowledging its industry-leading cloud capabilities.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Amazon AWS Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

15%

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

University

Government

Comms Service Provider

Healthcare Company

Retailer

Media Company

Insurance Company

Construction Company

Energy/Utilities Company

Real Estate/Law Firm

Legal Firm

Non Profit

Transportation Company

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Pharma/Biotech Company

Performing Arts

Recreational Facilities/Services Company

Consumer Goods Company

Logistics Company

Compare Amazon AWS with alternative products

Learn more about Amazon AWS

Application hosting: Clients can take advantage of on-demand infrastructure to power their applications. The product supports multiple types of apps, varying from hosted internal applications to software as a service (SaaS) offerings.
Websites: With AWS, clients can satisfy their web hosting needs through a scalable platform for their websites.
Backup and storage: AWS offers reliable data storage services, which allow clients to store their data and build dependable backups for all of their valuable information.
Enterprise IT: The product allows companies to host internal- or external-facing IT applications in a highly secure environment.
Content delivery: Users who want to distribute content to end users worldwide can do so quickly and easily through the high data transfer speeds of this solution.
Databases: AWS offers a variety of database solutions, which include hosted enterprise database software as well as non-relational database solutions.

Amazon AWS supports a global cloud infrastructure with AWS Region and Availability Zone models, which contribute to the high availability of enterprise applications running on the solution. Amazon AWS has an extensive array of products that serve different purposes, including:

Analytics
Application integration
Blockchain
Business applications
Cloud financial management
Compute
Contact center
Containers
Database
Developer tools
End-user computing
Front-end web and mobile
Games
Internet of Things (IoT)
Machine learning
Management and governance
Quantum technologies
Robotics
Satellite
Security, identity and compliance, and others

The products and services that Amazon AWS delivers to these sectors provide a large computing capacity which is quicker and cheaper compared to building a physical server farm. Among the most popular services are Amazon Elastic Compute Cloud, also known as "EC2," and Amazon Simple Storage Service, also known as "S3."

Amazon AWS Features

The wide array of products that Amazon AWS offers consist of different functions that utilize cloud computing across different sectors. The features of this solution can be categorized in the following ways:

Data and relationship management: With Amazon AWS, companies can manage multiple hierarchies of directory data, they can define attributes for objects and relationships, set custom inheritance rules for directories, and create multiple schemas.
Schema management: This group of features allows users to extend their directory schema according to their needs. They can extend it through multiple applications that share a single directory while avoiding duplication of data.
Fully managed infrastructure: This feature decreases time and costs for administrative tasks for companies regarding scaling infrastructure and managing servers.
Searching feature: The Cloud Directory feature of AWS offers built-in search capabilities which can cover sets of highly connected data and eliminate the need of creating nested queries.
Built-in data encryption: Users can benefit from high levels of protection of their data with AWS's products. The data in the cloud is automatically encrypted at rest and in transit through 256-bit encryption keys, managed by AWS Key Management Service (KMS).
Object policies: This feature allows Amazon AWS users to organize objects in different hierarchies by providing a framework for applications to evaluate policy assignments.

Amazon AWS Benefits

This product delivers various benefits across all industries that utilize its services. The greatest advantages of using Amazon AWS include:

High product functionality is supported by machine learning, artificial intelligence (AI), IoT, data lakes, and analytics.
The solution has a high level of security, which is backed by a deep set ofmore than 100 cloud security tools.
Amazon AWS has an easy-to-use interface that makes it possible for clients to host applications.
The product is very flexible in terms of which operating system, programming language, web app platform, and database clients can use.
AWS is a scalable and highly secure global computing infrastructure, supported by the reliability of Amazon.com.
Clients can utilize the Auto Scaling and Elastic Load Balancing tools to personally scale up or down applications, depending on their demand.
Users can choose from an array of payment options, including paying for only the services they need, as well as a free trial to select the ones most useful for them.

Reviews from Real Users

Greg G., a chief executive officer at a tech services company, ranks Amazon AWS highly, as he states that the solution is flexible, scales well, and offers good stability.

A technology manager technology at a computer software company values Amazon AWS because it is extremely cost-efficient, easy to upgrade and expand storage with greatly improved interfaces.

Amazon AWS was previously known as Amazon Web Services, AWS.