Service and Support
Tomcat has no formal customer service or technical support due to being an open-source project. Users often rely on a knowledgeable community, extensive online documentation, and forums for assistance. Many users rarely need direct help, as they solve issues independently or through available resources. Consulting external services is an option for complex problems. Apache documentation is highly regarded, and users give technical support a rating of eight out of ten when contacted.
Deployment
Tomcat's initial setup is generally praised for its simplicity and ease. Most users found it straightforward, quick to deploy, and well supported by ample documentation. Installation often involves just downloading, unzipping, and configuration. Experiences vary from a few minutes to several hours depending on individual expertise and integration complexities. Many rate it highly in terms of ease, emphasizing its user-friendly process, customizable options, and effective deployment on both on-premises and cloud environments.
Scalability
Tomcat is acknowledged as scalable, with some users highlighting ease of deployment and adaptability in various environments, especially with cloud integration and Kubernetes. While some mentioned challenges with clustering and concurrent user scaling, others experienced no issues. Load balancing and Docker usage were noted to enhance scalability. Most rated scalability positively, between seven to nine out of ten, indicating reliability in handling multiple applications and user demands across different organizations.
Stability
Tomcat is praised for its high stability, with no major issues or glitches reported by many users. Some note the need for occasional restarts and performance tuning, especially for memory-intensive operations. Restarts often resolve any minor problems. Many rate its stability highly due to its reliability in handling diverse applications. However, some users mention difficulties with timely updates and security patches.
