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Microsoft Teams vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Microsoft Teams enhances collaboration and efficiency, integrating with tools like Word and SharePoint, though some see no added benefit.
Sentiment score
6.9
TeamViewer Business saves time and money for small companies by reducing travel, despite occasional macOS host challenges.
 

Customer Service

Sentiment score
6.2
Users have mixed experiences with Microsoft's support, ranging from satisfactory responsiveness to challenges in reaching assistance, often relying on internal teams.
Sentiment score
7.4
TeamViewer Business's support is prompt and professional, with users appreciating the knowledgeable staff and effective issue resolution.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
 

Scalability Issues

Sentiment score
7.7
Microsoft Teams offers robust scalability and seamless integration, effectively supporting diverse organizational needs and large remote meetings.
Sentiment score
7.4
TeamViewer Business offers effective scalability for diverse needs, though some challenges exist in complex, larger company environments.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
 

Stability Issues

Sentiment score
7.6
Microsoft Teams is generally stable, with minor issues mainly caused by network conditions, maintaining high reliability for daily use.
Sentiment score
8.0
TeamViewer Business is reliable and stable, with minimal issues and quick resolution of rare downtimes, earning high user ratings.
Microsoft Teams is stable once the setup is completed properly.
 

Room For Improvement

Microsoft Teams users seek improved UI, stability, integration, and AI features, alongside better file sharing and customization options.
TeamViewer Business users seek better Linux integration, session management, interoperability, mobile features, and account systems, with pricing improvements.
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
 

Setup Cost

Microsoft Teams offers competitive pricing within Office 365 bundles but can be costly with additional security features for large user bases.
Enterprise users find TeamViewer Business pricing competitive yet high, with flexible licensing but need careful connection management to avoid extra costs.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
 

Valuable Features

Microsoft Teams enhances productivity through seamless Office 365 integration, clear communication, flexible access, and user-friendly collaboration tools.
TeamViewer Business offers cross-platform remote access, file sharing, rapid connectivity, and enhanced security with user-friendly, multi-device support.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
169
Ranking in other categories
Enterprise Social Software (1st)
TeamViewer Business
Ranking in Virtual Meetings
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Remote Access (3rd)
 

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.3%, up from 2.3% compared to the previous year. The mindshare of TeamViewer Business is 6.9%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Seamless presentation and collaboration enhance organizational productivity
There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.
Heiko Humpert - PeerSpot reviewer
Allows an ease of access to various systems and has a straightforward setup process
The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
864,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
10%
Educational Organization
8%
Computer Software Company
7%
Computer Software Company
13%
Manufacturing Company
10%
University
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Teams?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
What is your experience regarding pricing and costs for Microsoft Teams?
I have no information about the cost as these are subsidized when procured by companies. Getting a home version cheaper or free would be a better option so students or college-goers can utilize the...
What needs improvement with Microsoft Teams?
I am unable to determine which features of Microsoft Teams are the most valuable because we do not have full capabilities due to our Exchange server being on-premise and OneDrive not being authoriz...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Also Known As

MS Teams
No data available
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Microsoft Teams vs. TeamViewer Business and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.