

Atlassian Confluence and Microsoft Teams compete in the collaboration and communication tools category. Microsoft Teams has the upper hand due to its comprehensive communication features and seamless Office 365 integration, which provide a robust platform for team interactions.
Features: Atlassian Confluence supports content creation with a variety of plugins, along with seamless JIRA integration, collaboration capabilities, and content discovery. Microsoft Teams offers excellent communication features including video conferencing, seamless Office 365 integration, and flexible content sharing, positioning itself as a comprehensive communication platform.
Room for Improvement: Confluence users seek better integrations and search functionalities, improved document formatting, and enhanced user permissions. Microsoft Teams experiences stability issues, integration challenges with external platforms, and bandwidth demands, suggesting a focus on interface and stability enhancements is needed.
Ease of Deployment and Customer Service: Atlassian Confluence is favored for private, hybrid, and on-premises deployments with comprehensive public documentation and knowledgeable support, although response times can be slow. Microsoft Teams excels in public cloud deployments due to its integration with the Office ecosystem; its support rating varies widely as part of the Office 365 offerings.
Pricing and ROI: Confluence offers various licensing structures with additional plugin costs, which can become expensive at scale, especially for read-only access. Microsoft Teams is part of the Microsoft 365 suite, providing a cost-effective option with significant ROI through centralized communication and process integration.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The Atlassian technical support team is reachable through different platforms.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
We have cases where it took more than six months to resolve very basic issues.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is a scalable solution.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
I appreciate the ability of Microsoft Teams to control the quality of the call.
Microsoft Teams is stable once the setup is completed properly.
For stability in Microsoft Teams, I would rate it a five.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Money is a factor because Atlassian Confluence is not free.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
This tool provides a single repository for interacting with the entire team.
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
| Product | Market Share (%) |
|---|---|
| Microsoft Teams | 12.1% |
| Atlassian Confluence | 8.1% |
| Other | 79.8% |


| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 43 |
| Large Enterprise | 67 |
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
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